Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 229 reviews, the restaurant has received a rating of 3.6 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
1537 Stanley St, New Britain, CT 06053
Phone: (860) 229-9156
Hours
| Saturday | 5 AM–7 PM |
| Sunday | 6 AM–7 PM |
| Monday
(Labor Day)
|
5 AM–7 PM
Hours might differ
|
| Tuesday | 5 AM–7 PM |
| Wednesday | 5 AM–7 PM |
| Thursday | 5 AM–7 PM |
| Friday | 5 AM–7 PM |
Menu
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Photo Gallery
Reviews
Evelyn Alejandro
It took 15 minutes for them just to take my order. The guy in front of me walked out. They are timed for the to go orders so they just let four of us sit for 20 minutes while walking past us and not saying anything.
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diana s
They must have been having a rough morning. I felt awful, they didn’t have enough staff this morning. The lady taking orders was not listening entirely when taking orders she seemed frazzled, the one that was making the food and pouring the coffee was trying to smooth things over with other customers that were having issues. One of our sandwiches wasn’t punched in. The line was getting long at this time when we realized with the woman making the food. I asked if I could order it mobile she said she’d make it for us while I placed the order. When we went to get our sandwiches out of the bag I saw that she put hashbrowns in our bag as an apology, that wasn’t expected and was very nice.
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Dee Queen
Very poor customer service. Very slow staff , always having to wait a long time to order much less get your food to go . Pathetic.
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BlueberryDonut Shake
I live close to this Dunkin otherwise I would not go in . They always take a long time and most likely run out of things. My recent visit around 2:00pm on Sunday was a rude experience. Any other Dunkin you go in and they tell you when it’s okay to swipe your debit or ask you your form of payment. I order and the girl there takes my order and starts getting my stuff. And just leaves me standing there so I didn’t know if she was ready for payment. Another girl comes from the back and says “the machine to swipe is here” im sitting down with my son. I lost my eyes glasses that help my vision so my vision is not that good. A couple of minutes past there is other people there waiting for their stuff standing in the pick up order. I didn’t want to block the door way because the door is right in front of where you pick up. So I didn’t want to be in the way so I sit with my son thinking they would say “bacon egg and cheese” when they were done like many Dunkin’ Donuts I go to . I get up to see if my sandwich is there im looking for it squinting trying to see if it’s there,They see me searching but don’t say anything to me, like “your sandwich is there to the side” or “are you looking for the bacon egg and cheese” so I don’t see it I go to sit back down with my son wait couple more minutes. I go to the register and tell the man hey I been waiting for the sandwich I ordered he and the girl that just left me at the Register earlier are standing there and he tells me oh its there at pick up. I told him oh nobody told me anything with no attitude or anything him and the girl both start glaring at me with an attitude . At this point I don’t care I just go to the pick up order it was all the way on the side on shelf thingy. I was able to get closer to the counter now that there wasn’t people standing there and I could see better. I walk past the guy and girl on the register and the girl and him are glaring at me like I murder they’re family member or something , especially the bigger girl that took my order and just left me there.I looked away and ignored them and ate my cold sandwich because I wasn’t bout to hand people who just looked at me like that my food. I understand sometimes customers are not nice or maybe you dont like your job. But I showed nothing but respect and didn’t get it back. If you work with the public and are cashier at a fast food place. Basic communication skills are needed . I gave this location many chances but the people here really treat you like you are bother. That’s why the location in The new brite plaza is better they are always nice and communicate
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Maritza Cortez
EVERY TIME I come here, for the past few months it’s been a new invention and such a waste of money. We got people breaking ovens, panicking over an espresso shot, got WATERY ice tea instead of coffee. not even sure how that’s even possible, just milk for my craze latte no coffee. Ive been a regular here for A LONG time, not anymore. Train them girls how to make a simple cup of coffee.
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Vicky Sierra
Worst experience ever at this Dunkin. On my way to work I ordered a seasonal drink with oatmilk, upon arrival to the store I was told the drink had been perminately discontinued and I could choose another base. I waited over 10 minutes for the new drink even though I was one of 2 people in the store. Finally at 10 minutes an employee asked me what I was waiting on, I said my coffee from the togo order, to which another employee said out loud “it’s the one you were too lazy to get the oatmilk for.” He said back “shut up don’t say that out loud.” She said “oh right sorry.” To which I then took my drink hoping that was some kind of joke about him being lazy because they were friends. Turns out, no it wasn’t a joke he put regular milk in my drink. How did I find out? I’m lactose intolerant and spent my entire day at work sick because he was “too lazy” to make my drink the way I asked for it. Absolutely unacceptable, people order their drinks the way they do for a reason. All I can say is thank god I wasn’t allergic otherwise I would have been in the hospital.
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john kenney
Consistently one of the worst DD experiences ever. I just got a “cold brew” like I do everyday, at another DD, I just happened to be over that way and thought I’d try this one 1 more time, and it’s closer to a very weak ice tea. The whole experience here just stinks all 6 times I’ve been in there, too bad, it’s such a great location
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Mookie Dfwu
I also found great resources while drinking coffe their When your customer-facing crew is required to serve only fresh-brewed coffee — discarding any that has sat on the burner for 18 minutes, you’d better be backing that up with a production process that focuses on quality, consistency, and freshness all the way to the tree.
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Skylar
Came in at 10:55 pm on February 15,2020. I understand that was right before close, but open is open. Farah and Lee were the only two on shift. They had the worst attitudes and the second we pulled into the parking lot, they started whispering to each other and glaring at us. All we ordered were a couple of frozen drinks and a couple of donuts. I guess They both weren’t happy about the time we came in so they gave us dirty looks the whole time we were there and messed up our orders. When they messed up my order and I asked for it to be fixed, they gave me an even worse attitude. I will be calling corporate about this issue. Horrible people. There was absolutely no need for the way we were treated.
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M B
The food was OK…but the staff was not helpful. Had an issue with my bill that was noticed after the deal was done, but there was no manager on duty to fix the issue…just 5 or 6 staff doing the work behind the counter. No leadership on site to take responsibility for any issues that arose.
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