Derreck Turner
Ordered the Carne Milan great pizza my favorite and it’s always fresh and good Shout out the owner Scott great guy very friendly
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Michael Andres
While the food is good, this review is primarily about the poor service I have received both tonight and in the past. I placed an online order at 7:01pm for delivery, and the confirmation email said it would be delivered at approximately 7:46pm. My card was charged right after I placed the order, and when the food had not arrived by 8:45 I began to call the store, only to not get an answer. The store closed at 9:00pm and I kept trying to get through for the next ten minutes. Finally, someone answered, but instead of answering the phone with a “Hello” or “Thank you for calling Kazoopy’s, how may I help you?”, he immediately went into a spiel on how the online ordering system had crashed and they weren’t taking any orders. I told him I was calling to check on an order, and he asked me if I had already placed the order. I told him I placed it at 7:01, for delivery, and that my credit card had been charged. He asked me if it was an online order and when I told him that it was, he again told me their system crashed and that he could either refund my money or they could remake the order, and “I would have to pick it up”. I told him I wanted a refund and he simply said “okay” and quickly hung up. This is not the first time I have had to wait 1½ to 2 hours for delivery from this location (and on a Wednesday evening, no less), and I understand that systems do crash, but the customer service aspect of it was horrible. You obviously received my order because you charged my credit card immediately, and if you’re not going to fill orders, you should make the attempt to call your customers and let them know, so they are not waiting for hours to eat. Also, one of the first rules of good customer service is that you NEVER tell a customer that they “have to” do something, especially when it’s not the customer’s fault. That is not providing proper customer service, and neither is the way the young man handled the phone call and the situation. If I am not issued a full refund, I will be contacting the store manager, filing a fraud claim with my financial institution, and I know I will not be ordering from Kazoopy’s again. It’s a shame, because the food is really good – if you can get it.
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Mark Davis
I have never been there before. Looking at the reviews I was going to give it a try. Pizza was great, staff pleasant and smiling. Definitely give it a try.
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Karen
Orders on the toast tab and it was nice and straight forward. Very pleased with our large delicious salads. Generous portions and everything was fresh and good.
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Jessica Voigts
OH THESE GRINDERS!!! I can’t believe we’ve lived in Kalamazoo for a couple of years and not been here yet. Now we’ll be back often. The bread is incredible, the selection is wide (over 40 grinders! plus pizza!), and the owner is SO NICE. There is one handicap spot right by the door, and the entrance is ramped a bit. There are 3 tables inside, so if it is crowded, get your meal to go.
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Steven
Good food! Pizza, cheese bread, and bread sticks were all hot and fresh. Puffy and soft. Ranch was good too.
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HavocKing Draigo
I asked for garlic parmesan sauce on my pizza instead I got regular pizza sauce That was sweeter than the regular pizza sauce. I still ate it but can communication improve for the love of God
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Albert Armenta
This food was amazing. It had a huge menu to choose from, and I would definitely eat there again!
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Carmela
Overall good pizza. Got the sweet heat chicken pizza substituted the bacon for pepperoni paid extra for it no issue but there was little to none pepperoni on it.
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Jessica Austin
Best pizza ever ! It was fresh and the fries were also !! HIGHLY RECOMMEND and they’re grinders are good too!
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