Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 83 reviews, the restaurant has received a rating of 2.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
In Pilot Travel Center, 2400 Holland Rd, Suffolk, VA 23434
Phone: (757) 539-5849
Hours
| Thursday | 5 AM–8 PM |
| Friday | 5 AM–8 PM |
| Saturday | 5 AM–8 PM |
| Sunday | 5 AM–8 PM |
| Monday | 5 AM–8 PM |
| Tuesday | 5 AM–8 PM |
| Wednesday | 5 AM–8 PM |
Menu
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Photo Gallery
Reviews
GoTFAway Bizh
If I could give this place 0 stars, I would. My mom and I went through the drive thru and it was an absolute disaster. We ordered two coffees, two sides of snacking bacon, and a ten count of munchkins. The girl over the intercom said “we don’t have any of the pumpkin munchkins today” so we ordered cinnamon and blueberry ones instead. So when we got to the window, there was a teenage boy who was confused and asked us what our order was and my mom told him what we had ordered. We were patient and nice to him in spite of having to remind him of stuff we were missing twice and got our order and drove into the parking lot. When we checked our bag, one of the bags of bacon they gave us had one square inch of bacon in it. And the other one was half empty. $7 worth of bacon and it probably equated to one bacon strip altogether. Then the bag of munchkins we got had powdered munchkins (not what we ordered) and pumpkin munchkins (which the girl had just claimed they were out of). The munchkins also tasted very stale. The coffee I got was bitter and genuinely tasted bad, although I usually love Dunkin coffee at other Dunkin locations. We pulled back through the drive thru and a different girl was standing at the window and was rather dismissive of us and said “well I didn’t make that, and next time you should ask for extra sugar if you want it to be sweet”, which may be fair based on what I ordered, but the quality outside of the sweetness was also not there and her tone was not very professional or kind. The girl was nice enough to make me a different coffee to make up for the one that was bad, but this one tasted like she dumped a ton of sugar in it to make up for the last one having NO sugar in it. This place is a joke. $22 worth of food that was worth approximately $0. Don’t waste your time or money.
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Samantha
I drive 20 mins out of the way several times a week to come to this Dunkin. Everything is always made with consistency and care. The staff are always smiling and friendly. They have never gotten my orders wrong and my orders are always large orders. After being disrespected and mistreated by the store manager of the Dunkin on Godwin Blvd in Suffolk for asking him to remake a frozen cappuccino because HE made it incorrectly, I decided to try this Dunkin. I’m glad that I did because everything is always made the same and always correct.
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Josh Casey
management needs to get their stuff together.
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Ken Lucey
Just about everytime I stop here no matter the day or time the attitude and the availability of is all the same. As is the selection. .the best solution is to have a Krispy Kreme shop open. Then you would have something worth stopping in for. And. As unfortunate as it is another dunkin doughnuts is about to open in franklin. And I will not waste anytime or money
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Paul G
Went there today on our way to Richmond. “Can you come in please we’re slammed” really? 2 cars ahead just got 2 bags and 3 coffee’s. This is the second time we’ve had issues here… last time (3 months ago) they didn’t have half of the menu. We’ve given up on Dunkins in Suffolk in general. The one in town is no better. Don’t waste your time. Go to 7/11.
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Charlotte Dungan
Notice the complete lack of staff? It’s one guy for the in-store orders, drive through, making all of the food and drinks. Would you want to work here? The guy is nice but set up to fail. There’s no way. And if you ordered on the go, like me, you’re just trapped waiting for a half hour because there’s no way to cancel your order.
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Linda Russell
The online app is quite complicated. And did not show me products they don’t have anymore so when I got there I didn’t get the complimentary free gift because they didn’t have the food I ordered. The employees were quite helpful though
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Holly Boyce
I wish the was a better ran. They have some pretty good workers in there now that r friendly. However, they are often out of whatever I order. That is a bit frustrating when I have to cross the street to get to them to.
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Tonya
Lars went above and beyond! I got the royal treatment here, he even helped me load the order to my car. Definitely coming back for all office orders! Thanks again!
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Rick Daughenbaugh
I ordered an everything bagel with cream cheese like I have done many times at a lot of Dunkin Donuts stores. Had I known they treat cream cheese like butter, I would never ordered one from this store. Pathetic.
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