Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 345 reviews, the restaurant has received a rating of 3.2 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
801 E Dundee Rd, Palatine, IL 60074
Phone: (847) 874-7015
Hours
| Sunday | 4 AM–11 PM |
| Monday
(Labor Day)
|
4 AM–11 PM
Hours might differ
|
| Tuesday | 4 AM–11 PM |
| Wednesday | 4 AM–11 PM |
| Thursday | 4 AM–11 PM |
| Friday | 4 AM–11 PM |
| Saturday | 4 AM–11 PM |
Menu
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Photo Gallery
Reviews
John Heart
An unexpectedly nice spot to catch up with old friends. Nice Dunkin’ / Baskin Robbins combo store. Clean, comfortable, and friendly helpful employees. Pricing is fair, products are fresh, service is prompt. Seating area isn’t huge, but it’s comfortable. Handicap accessible, clean restrooms, and a super busy drive through. This was a good pick, a good visit, a good experience.
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Jeremy K
Not sure what it is, but there should not be that much of anything in the bottom of an iced tea. Unfortunately, this is not the first time I have gotten drinks from this location that have ‘something’ floating in them.
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Lupe O.
Awful. Gave us two wrong coffees. Repeated our order multiple times. This location never gets our order correct and I mean never. I always say I’m not going back. They charge so much and equal to better coffee places. Don’t waste your money. There phone is off and can’t even call. So annoyed and frustrated.
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Rainey Tamayo
Absolutely awful customer service. They never greet you on the microphone when you pull up at the drive thru. Don’t you dare pull up to the drive thru window because they will catch an attitude and have you drive back around. The ladies always have a horrible attitude. Will avoid this place from now on and take my money elsewhere.
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pocket
they were good for a while.. not sure what happened but they’re definitely never serving me proper beverages anymore. macchiatos have been lacking espresso big time, i’ve experienced forgotten syrups, cold brew being 90% ice, etc. staff doesn’t interact with you at all. i used to really enjoy seeing the staff that was there prior, maybe it’s the time of day but i’ll definitely have to find a new location again or just switch to starbucks overall. every dunkin is inconsistent at this point.
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Mustafa Allam
This location is a very horrible location. The entire staff is rude and they don’t treat anyone with respect. As I was standing in line inside the store 3 mins and nobody even acknowledged me and the other people. Then one of the the ladies there decided to look at us and tell us Drive thru only. This isn’t the first time I have came to this location and it’s always something with them. They are very unsanitary location and I could promise you that if you go here you’re not going to get the proper customer service or experience. Sometimes I go around 5pm and they have the dinning room closed. This location needs an entire new staff because they just don’t care about the customers. The gave me a lid on my coffee that is dirty and unsanitary. With everything around the world that going on you would expect them to atleast follow the guidelines. Also sometimes at night they have told me cash only. They treat the people with the same background as them with respect. Also, they give them free things and instead of working they only sit and chat with each other. THIS LOCATION IS NOT A GOOD LOCATION AND THE ENTIRE STAFF NEEDS TO BE CHANGED.
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Jocelyn M
Horrible customer service!! The girl at the drive thru has an attitude for no reason. If you hate your job, sweetie find a new “career”.
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Maureen Lynn
Worst place to order and the workers are ignorant because they’re not happy with their jobs. The manager is trash and will call you out your name, very unprofessional will go to Starbucks next door.
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Tara Rossolillo
I only go there in an emergency, coffee is always cold and bitter, cup is never full..always just above half full, and I am lucky if they get my order right. Hate to be that person but here I am. They need to get it together.
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Archan Patel
Horrible location, terrible workers who got angry at us when they couldn’t make our order or process a refund. Would rather get vending machine coffee than go back.
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