Homey counter-service chain dishing up slow-smoked BBQ & fixins in a roadhouse setting. Based on 69 reviews, the restaurant has received a rating of 2.3 stars. Price $$
Address:
6000 N Terminal Pkwy, Atlanta, GA 30320
Phone: (800) 897-1910
Website: http://www.shanesribshack.com/locations/atlanta-ga-airport/
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Reviews
Cynthia Reese
On this morning 09/15/17 I stopped by the Shane’s Restaurant to purchase scrambled eggs, upon arriving this is what I saw green looking dried up eggs, The manager Kiona was running the register and selling spoiled eggs I requested fresh eggs and was told it would be awhile they have to come from another concourse in which I responded I would wait, I waited over 20 min for the eggs and I approached the manager again for a status on my order in which I had to then change it to something different. There was no apology for my inconvenience nor did she provide the Ten steps to airports customer service policy. Please do better, my coworker just had return a bad incomplete smothered pulled pork sandwich the other day for a refund after trying to reach them for days straight at their listed phone number which is never answered.
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D Anderson
I would’ve gave it a lower grade if I could’ve. Something really needs to be done about the ABSOLUTELY TERRIBLE EMPLOYEES AND SERVICE THERE! I stood in line for WELL over 15 minutes watching three employees there watching me stand in line like they weren’t even at work. A woman that ordered before I stood in line had to bang on the counter for someone to give her her order that had been ready, just sitting at the window getting cold. I can deal with bad to average food, but bad service is TOTALLY UNACCEPTABLE to me. If the employees actually “worked” and had customer service skills, I’d take that over good food. That place is the absolute WORST restaurant in the airport. And it’s because of the dreadful employees. If you need me to describe them I will. Anything you need, I’d testify.
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B Roberts
Terrible customer service need to be closed down I ordered the grits eggs sausage and toast the grits ands eggs was put in separate containers and the bread and toast was out separate bags instead of a plate when I ask about it she said I didn’t ordered it on a plate nastily.. NEVER WILL I SPEND A PENNY AGAIN .. all the reviews are bad here and the whoever is responding to the reviews has to be a Joker because nothing is being done about this place. CLOSE IT DOWN!!!!
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frances Mobley
I usually eat at Shane’s but with my latest experience I have no desire to waste my money @ Shane’s or the I Hop in the Atlanta Airport. I had a problem with my order so I asked for a partial refund. The Cashier had.me waiting for over ten plus minutes. I question her again she said someone was coming from the back. They came and said they could refund my order because someone went home with the card. They went over to the I Hop and got a Supervisor name Carmeron. He came over he could refund my money. I told him the situation was unacceptable I’ve been waiting going on a hour it seemed to me. He looked at the receipt and said actually your recipient says you was rung up at 6:42 it’s now 7:12 pm. He stood there and start showing the receipt two other cashiers saying look is this an hour. I was so embarrassed because he’s doing this while other customers are waiting in line. I then told him to refund all my money back to my credit card. Bad customer service and bad management. My Dollar Matters.
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Shequanna Brooks
I wish I could give them no stars! Poor customer service. The food is horrible and way to salty. I miss the old crew their food tasted way better. The new crew they have now is horrible the food was to salty and not to mention under cooked as well. I called like 5 times before someone answered, after someone answered the phone “the manger” had the nerve to have an attitude because I told him my food was under cooked. Never again and I work at the airport.
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Brene Franklin
The only good thing here was the cashier, Selena. The wings were over done and salty. Literally, out of the thirty-five wings i ordered only six were edible. I waited fourty minutes for a single batch of fries that were not only forgotten once, but twice! This is the first time i’ve had this type of service with this restaurant, unacceptable! And the girl in the back, Candice, is rude and unacceptable. Her nasty comments can be heard from the back . I strongly suggest not visitng this location.
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Casey Collier
HORRIBLE CUSTOMER SERVICE!!! Couldn’t focus on ordering while the rude lady smacked her gum in my face. I was continually cut off when there was NO ONE behind me. Shane’s is our favorite place at home, but we will definitely NEVER eat at this one again.
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T H
Location doesn’t execute well at all. Ordered a sandwich with the coleslaw on the side. They delivered with the coleslaw on the sandwich. Had to remake it. They also add sauce to the bbq (which other Shane’s locations do not) and put the sandwich in a panini press (which other Shane’s do not) and both of these things degraded the taste of the sandwich.
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Richard Tippett
They have to service the busiests airport in the world. My experience was nothing less than immaculate and want the manager and team know that on the morning or 02/07/19, you all did a phenomenal job.
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Tiffanie Still
I waited patiently to be acknowledged by the two cashiers Latasha and Clinique and ended up being ignored for at least 5 minutes until a line began to form and even then they took forever to get the line moving. This is the worst customer service ever
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