Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options. Based on 68 reviews, the restaurant has received a rating of 4.0 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
5000 Shelbyville Rd #1675, Louisville, KY 40207
Phone: (502) 897-7917
Hours
| Sunday | 12–6 PM |
| Monday
(Labor Day)
|
11 AM–8 PM
Hours might differ
|
| Tuesday | 11 AM–8 PM |
| Wednesday | 11 AM–8 PM |
| Thursday | 11 AM–8 PM |
| Friday | 11 AM–8 PM |
| Saturday | 11 AM–8 PM |
Menu
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Reviews
Angie Brown
They don’t even deserve 1 star. No one was at the counter a couple customers even rang the bell and nothing! We had a mobile order and wondered if they were even open finally our subs were made the guy finally appeared out of nowhere and my meatball sub was terrible it was all dried out and hard to eat. We took our food home or I would of gone up to the counter and rang that bell till your disappearing 1 employee would of remade my sandwich! Never going to this location ever again why don’t you guys just shut it down! If your 1 employee doesn’t even want to work. You lost business.
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Matt Brown
How can you run a business when no one is at the counter? I watched two people ring the bell and finally left. This happened on Wednesday August, 23rd around 6 pm.
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Wes Gen
Wonderful experience at the Mall St.Matthews Subway. Friendly staff and consistently high health inspection score (100). I have eaten here every week for as long as I’ve worked in the area, I have never had any issues! By far the best Subway in Louisville!!
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Scott Conner
All I can say is WOW!!!!! I cannot believe what happened at this location today. Ordered the food online. Chose Contactless Curbside Pickup. Drove all the way around the mall trying to find Subway’s designated pick-up spot. Not one to be had. Parked and went inside to get my order. This is where it really goes down hill. Come to find out that their WiFi is down. Okay, that’s acceptable. My order never made it through. But, my bank account has been charged. I’m told I would have to wait until the lady’s husband gets there to get things taken care of. Which never happened, yet. Steve C. finally shows up and gets the WiFi up and running. But still no order. I show him my order from the Subway website and the text from my bank from where they took out the money. All I got was the runaround and sorries for them not being able to do anything. Nothing like getting treated as a common criminal just because someone tried to pull this stunt in the past. Their corporate help desk couldn’t do anything either. After a heated exchange I was given a number to call with an extension. When I got home I called that number and tried using the extension given to me. Doesn’t work. Dialed 0 on my next call and was told that the extension hasn’t been used in over a year. I told the person on the other end of the phone what happened at the location. Pretty much got the runaround there too. She did however let me know that it was up the store to give me a refund or not. I was also told, more than likely, that I would have to dispute the charges. Steve C., if you read this, you really better hope those charges fall off my account. And while you’re at it, you either need to learn something about customer service or, and this is probably the best option for you, sell your Subway franchise to someone that knows what they’re doing. If I could give you 0 stars I most definitely would.
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Brandon Baena
Amazing staff everyone there so so friendly! I work in the mall and sometimes it’s hard to get fast quality service, but this by far trumps them all! Not only is the food ready when I pay, it’s served with a warm smile! Love this subway! Wouldn’t go to any other store if someone paid me!
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Mike Buckler
Very nice and helpful staff. Nothing but nice things to say. This is a good court location, the other restaurants really aren’t as friendly. I shop at this mall a bunch. Will keep eating from this Subway when I need to grab a bite.
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Phillip Garrett
I frequent Subways all Across Louisville metro and Surrounding Areas, I asked for my sandwich to be Not toasted and meat heated in silicone container in Toaster oven, I was declined my request. A second employee came out and said it can not be done only her Manager could approve it which was not there. Through retraining needs to be administered because your Oven Mits are Silicone!. The Silicone Containers come with small mitt Clips for a Reason. Never had this issue at any other store in Louisville and my sandwiches have been prepared by the Store Owners
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Ashton Switzer
I love this Subway!! I’ve never had a bad experience with them in all the years I’ve been going there. Their food is always fresh & the workers are always nice! If I could I’d give this Subway 10 stars!!!
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Brittany Cecil
Got a kids meal for my daughter and asked if they could put marinara sauce on it. The woman acted like I was asking her to solve a physics problem. After asking her manager if she was allowed to do it, she completely ignored the fact that we were going to order 2 more sandwiches. On top of that, they upcharged us 2 dollars more for the marinara sauce on a kids sandwich. Ridiculous. We just left and my boyfriend and I went somewhere else to eat.
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jessica singleton
Love this subway! The staff is awesome, and the food is always made exactly how I want it. Not to mention it’s always fresh! Great place. Would recommend to anyone in the St Matthews area.
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