No matter the name, we’ve stayed committed to quality over the past 30 years. The #1 Cheesesteak in the World is made with only premium ingredients, like 100% USDA choice steak*, 100% all-white meat chicken, all-natural cheeses, and hand-cut vegetables—always grilled-fresh-to-order.
Counter-service chain offering a range of Philly-style cheesesteaks, loaded fries & lemonades. Based on 149 reviews, the restaurant has received a rating of 3.6 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
7600 Kingston Pike Suite 1336, Knoxville, TN 37919
Phone: (833) 230-2930
Hours
| Wednesday | 10 AM–8 PM |
| Thursday | 10 AM–8 PM |
| Friday | 10 AM–8 PM |
| Saturday | 10 AM–8 PM |
| Sunday | 12–6 PM |
| Monday | 10 AM–8 PM |
| Tuesday | 10 AM–8 PM |
Menu
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Photo Gallery
Reviews
John Green
Went to Charleys Cheesesteaks while we were in Westown Mall. I ordered a chicken philly and fries with no mushrooms. Order was correct and prepared fast. I had my daughter in a stroller and the girl that rang me up offered to bring my food to a table as I was struggling with carrying it all. Service was excellent. The philly was as fresh as ingredients could come. Excellent fresh bread and toppings. The sandwich was good but didn’t have a lot of flavor to it. It was good just not memorable. The fries were hot and fresh and very good. All in all a good meal and I would go back. Many choices in the food court and Charleys is at the top of the choices.
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Tina Pate
Service was terrible. No trays are provided and if you are 1 person it’s practically impossible to carry the food in the individual trays. No offer to help or bag it up. Food was cold and bland. This use to be the best place to eat at the mall. They always had lines and the food was hot and fresh. Not anymore there are several options that are much better and also $13 plus for a small combo meal. Expensive and Yuck
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Denver Fall
Workers were making a sandwich, it was 1015. I stood in front of the cash register for a few minutes, neither of the 2 employees came to me. I walked to them and asked if they were open, she rudely said no. She could have walked down and told me, since all lights were on and they were making food. They’re supposed to open at 10. We walked down to Chic fil A, ordered food, walked back by them and they were taking orders. Will never buy from again, terrible customer service.
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Steven Dunn
Tried to pick up here as a delivery driver last month and was treated disrespectfully by the employees. When I reassigned the order, the employees at this restaurant unjustifiably gave me negative feedback on dozens of pickups going back years, all at once, so much that I was deactivated from the gig app that is my primary source of income. I also lost my college tuition because of it. I have messaged corporate multiple times because they do not have a corporate phone number, but the owner is a coward and will not respond. I plan to sue your company over the abuse and disrespect I received after picking up from your restaurant for 5 years. Your company makes money off of our labor at no cost, and you should treat us better! All delivery drivers should stay away from this restaurant.
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Liam Gapp
The Employees and service here are straight up terrible. I order food for pick up, like 30 minutes prior. When I got the line there was an old couple in front of me that were taking forever trying to work the Pin Pad. The employee wasn’t doing anything to help them. Then it’s my turn I tell them I have a pick up and say my name they ask for an order number I didn’t have, so I showed them the app and the pick up they refused to accept it, insisting that they need a number. I eventually give them my Id, whose name matches perfectly they still refuse. At this point I’m livid about to burst. I ended up having to call CS to get a refund because of these degenerates refusing to have decent customer service. I ended up getting a whole refund and then went to Chick fil A where I was promptly served and actually given my food
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Josephine Figueredo
Amazing! I have always loved Charley’s Philly cheese steaks. Their chicken California is so good! Their gourmet fries are the best! I wish they had their blueberry lemonade still but that could be a location thing.
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C H
The food is quite good, but the price is a little high. We like it, so we still go from time to time. Today we went 2 hours after advertised opening and nobody was there. I’m not sure what was going on, but worth mentioning.
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Bobby Phillips
While the food is good, the service is not. Employees need to get off your cell phone and pay attention to the customers in front of them. My order was incorrect and the manager didn’t believe me when I told him it was wrong. I think I know what I ordered. Not a fan of this location since ownership changed years ago.
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Dillon Fiest
Photo really speaks for itself. Charley’s is always my go to for a great Sandwich and Ultimate Fries are the best. Its a bit pricey but it’s comparable to Firehouse Sub and Charley’s Blows them out of the water.
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DirtyRed865
Great little fast food spot. The staff are always friendly and smiling. Food is fresh cooked while you watch. The variety drink are good as well. Never had an issues. No complaints. One of my favorite fast food places when I’m wanting a good hot meat sandwich and a tasty strawberry lemonade.
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