Jay Cee
I tried to tell my wife i didnt want to eat here!! Be she wanted fried fish so i said bring me a fish sandwich combo. Well BROWN LETTUCE and no drink! 8-23-23 and to the owner i read your general reply and i did respond same day on the link you sent and still no response. I dont want free food. No thxs. Your manager on duty that day knew the lettuce was brown and ask what did i want her to do and continued to talk with someone in the store like i wasnt on the phone.
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Dee Williams
1. Fish was very greasy fried earlier and refried before serving, the fish portions were also very small barely bigger than a frozen fish stick
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F8th Tumblers
PART 2 – I am Juanita Austin with part 2 of review, since I ran out of character space and yes I had to come to my business google.
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Tina Valdes
So first off let me add a disclaimer that I do know that Captain D’s is fast food… but when you walk through the doors at THIS particular location, you FORGET that you’re in a fast food establishment!
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onlycountrymouse
Cap’n D’s has long been one of our family’s favorite eat-outs for seafood. However, what happened there Friday 8/11 and Saturday 8/12 makes it doubtful we will EVER visit this location again. We checked online before we came Friday 8/11 and the hours listed the restaurant open until 11 pm. However, when we arrived there shortly after 9 pm, we found the lobby door locked even though we could see the lobby and restaurant fully lit up and people inside. A man came to the door who identified himself as manager, and told us they normally close the lobby at 9 pm, but drive-through is open till 11. When we told him we’d driven from another town 30 minutes away to come there, he seemed surprised and asked why we would do so, when other Captain D’s were closer to us. We told him how we’d always found his restaurant to be the best and considered it worth the drive. He was shocked but pleased and asked us to come back the next night, repeating that the restaurant is open for eat-in dining until 9 pm. We did so–arriving on Saturday August 12 at about 8:10 pm. As we came in the door, the young lady at the counter — who didn’t even say, “Hello” or “Welcome to Captain D’s” or any sort of welcome, instead greeted us (loudly) with “THAT DOOR WAS SUPPOSED TO HAVE BEEN LOCKED! I DON’T KNOW WHY IT WAS OPEN!” The three of us stopped in shock, and I said, “Your manager told us last night that the lobby is open until 9 pm; we came too late last night but he told us that we could come again before 9 pm and be welcome to eat inside.” She heaved a huge sigh, then said, “Look. We only have TWO PEOPLE HERE (she was that loud) and we can’t serve you.” I pointed out that no one else was in the lobby waiting and there were only two cars in the drive-through, and we didn’t mind if we had to wait a while. But, I explained again, we drove 30 minutes to get here and your manager told us we could eat inside if we arrived prior to 9 pm. At this point the young lady went ballistic. She threw her arms into the air, then shouted, “THAT’S IT! I CAN’T HANDLE THIS! I QUIT!!!!” and turned and marched off into the kitchen. I could see the cook / drive-through employee through the window into the kitchen watching all this, and his mouth literally fell open when she had her tantrum and then turned and marched off. Our family ended up eating at Red Lobster down the road. Captain D’s–are you TRYING to go out of business? If so, you’re going about it the right way!
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Sonya Mueller
The last time we were there, the service was so bad we left. However, we decided to give them another try, since it’s been about 6 months. This time, the service was excellent, as well as the food. The sign says “new management”, so apparently that did the trick. We are happy to have our favorite fish and chips place back.
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1Skash
Update: they are finally open for dine in again and we couldn’t be happier. Same amazing service from the staff and the resto is super clean. Thank you guys. Definitely in our rotation.
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Noor Khan
To Daisy and her friend I wish I could remember your name I’m sorry about that but I will never forget how you made me feel: I have never had a customer service experience as great as this one. I came to this drive thru with my 3 year old son and we are struggling just as everyone else is right now and I ordered only a 1 piece fish but….somehow you knew… my card declined and my heart was heavy but you offered to pay. actually you kept insisting on paying. you knew It was for my son. You knew I also was hungry but without me saying a word. You gave us enough food for both of us. Words could not describe the feelings i felt. I’m a man and we tough it up we don’t cry even so, Im sorry I pulled away quickly I had the tears in my eyes and couldn’t speak. Unable to tell you how grateful I was for your compassion and kindness. May you guys be blessed and granted incredible success. May the mightiest one who holds all power grant you ease throughout you life. may he lift your burdens and may he multiply your rewards and grant the both of you immeasurable happiness in this life and the one to come. I …..thank you deeply
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Mike Robbins (Adventures With Mike)
Haven’t been to. Captain D’s in years. Stopped in for a late lunch and was greeted by a very enthusiastic and friendly staff. Dining room was very clean. Sadly though, the food was just okay. It was very quick service but the fish was mediocre and the sides were just okay.
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ivan renteria
Worst captain’s d ever. They didn’t have ice for drinks . They were out of bread sticks! Guy at drive thru hates his job he needs to be re trained asap.
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