Your local Phoenix Subway® Restaurant, located at 455 N 3rd St brings new bold flavors along with old favorites to satisfied guests every day. We deliver these mouth-watering flavors with our famous Footlongs, 6” sandwiches, wraps and salads. And we offer a variety of ways to order—quick and easy in the app or online, convenient delivery, come into your neighborhood shop for an in-restaurant meal, or pick up curbside. We’re proud to offer a change from same old fast food with fresh cut veggies and toppings with protein choices, fresh-baked bread and let’s not forget cookies! And we’re happy to help you with any catering needs as well.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options. Based on 123 reviews, the restaurant has received a rating of 3.4 stars. Price $
Address:
455 N 3rd St Suite 1015, Phoenix, AZ 85004
Phone: (602) 675-0564
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Reviews
Ken Orgeron
Something recently changed. The service was slow and now it is at a crawl. Plus they have no clue how to make a wrap. They basically ball it up in the middle. Hopefully things improve.
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Alicia Fumich
I ordered a sub for pickup. I arrived at the store to find nobody behind the counter and a long line around the dining room waiting to order. I assumed someone went to the back to get something and went to the express pickup by the register. About 5 minute in someone in line had enough, grabbed a bag of chips and a bottled drink and left. Another guy came in for a pickup order and asked where everyone was. I told him I hadn’t seen anyone since I walked in 8 minutes ago. He then pointed out that his sub and my sub were sitting on the counter, half prepared with a fly on each one. He then decided to go through the door to the employee area and see if he could find someone. There was nobody back there. He then went out the back door and found the employee sitting outside. They both came back inside, and him and I promptly asked the employee if he could re-make our subs because they were sitting out for so long and had a fly on them. The employee said “yeah” and threw them away. He then went to the register, keyed in some things and printed off some things, mumbled about quitting and left out the back again. I could not wait any longer and had to leave to get back to work, no sub and my money gone because I already paid when I ordered. This location is always understaffed, and with the lunch crowd, 3 people should really be there. There is no way one person alone could take care of this, and I understand being burnt out, but I have never had such a terrible restaurant experience.
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Wanda Moran
Slowest location I’ve ever experienced. Student conference happening and 1 person working then 2nd employee arrived moving slower than ever and 10 people in line. Took 1 hour to get food. Stayed only because my students were all in the area and I had to stay close. Then they tan of of items and never announced it while in line
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Cameo
Employee Oshea is completely terrible and should be fired immediately. He had a horrible attitude the entire time making sandwitches, was UNBELIEVABLY slow and uncaring, and told customers that started to complain that “he can make them as fast as he wants.” When I walked in, there was 1 person ahead of me, and by the time I left there was a line out the door of at least 10 people due to how slow he really was. It was clear he didnt know how to make them properly either. His manager is Denise who wasn’t there but should know, Oshea lost you many customers in the store today. And if I come back to see him still working there, I will never return as well as my company. It was the worst service I’ve experienced in my life. The counter girl working with him was polite and respectful.
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Doug Novak
Don’t come during lunch if you have a time constraint. Employees weren’t fazed by the 20+ person line. People walking in and walking out seeing the line. Pace of employees was infuriatingly slow. Probably won’t return unless I see no line prior.
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Chelsea M
7/15/2021: I came into the store around 12:26 PM to get lunch and witnessed a customer acting out and being extremely rude to the two subway employees. She was insulting them and even suggested that one of the employees was not smart enough to know how to make a sandwich. They did their best to ignore her poor behavior and to keep the sandwich making process moving. However, she continued berating the employees and then through her chip bag onto the glass case, I thought that she was going to hit the employee with the chips. I knew that if I had engaged with her, she would have turned her sour attitude and actions against me, and I would have no counter to protect me from this individual. Shame on the woman who decided that her day was so bad that she would try to ruin everyone else’s around her. I am submitting this review because those two employees do not deserve to be treated in that manner. Their service was wonderful, and I spent my time with them apologizing for what I had witnessed and thanking them for showing up to work so that I was able to have a lunch today.
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Peter Hege
I just moved to downtown Phoenix and all three visits I’ve had to this location have been awful customer service experiences.
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Ryan Freeman
Great customer service, just super busy during lunch hours on the weekdays.
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Chewie Kanighit
Just walked out of the store half an hour ago. Wasn’t greeted, wasn’t asked what I wanted, the girl just stood there and looked at me blankly until I asked for what I wanted. She informed me that they were out of the bread that I wanted, so I asked for plain Italian and she rolls her eyes and said ‘we’re out of that too’. Not only was she rude to me, but none of the employees had smiles on their faces, and I did not feel welcomed there at all. The prices of the food are too high for a place that cannot even greet their own customers.
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Bethany Resendez
Honestly If i can give it 0 starts i would the staff was rude when i called in to check the status of my food order because it was taking longer than usual . Someone had answered the phone and starting yelling and cussing at me . And i will never order from this place again. That is no way to treat a customer . This was the worst customer experience i have ever experienced. I do not recommend this place to anyone .
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