Based on 31 reviews, the restaurant has received a rating of 3.5 stars. Price
✔️ Dine-in ✔️ Takeout
Address:
262 Quarry Rd Suite J, Milford, CT 06460
Phone: (800) 931-2839
Website: https://www.casualfurnitureservices.com/
Hours
| Saturday | Closed |
| Sunday | Closed |
| Monday
(Labor Day)
|
9 AM–5 PM
Hours might differ
|
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
Reviews
Leonard Acosta
Do not use their service to buy, maybe they are good at repairs.. I would had given them zero stars, but I needed to post this review. I never thought I was ever going to write a bad review about any company I had an issue with. Most companies either refunded me or made good on my purchase. Last year I bought a floor model from CFS and the person who helped was Latonia Taylor, I paid for this canvas $375 + 25 for shipping. I was told It will be 2-3 weeks. I waited and decided to call Latonia, I didn’t get a call back, I received an email confirming the package was received at my home. I never received the package. I called and finally, I received a call from Latonia, she said there will be an investigation and either I get a replacement canvas or a refund. I never heard from her or anybody else. I kept trying for months to get a hold of anyone at Sun garden, till a few weeks ago, I was told by Danielle that Latonia was no longer with the company. I explained to her several messages and emails. Danielle said she was going to review the messages and get back to me with an explanation or result. I waited a week and nothing. I finally get an “email” from someone in corporate, stating they can’t issue me a credit or another canvas because it was a floor model and it was cheaper than going through Sun garden and for me to file a claims report with UPS, are you kidding me, do they know that is been over 60 days to file a claim. Casual Furniture Services customer service is probably the worst i ever contacted. I do not know what to do at this point. I should have purchased the canvas from Sun garden instead of CDS. I’m only putting this review on line so many of you who use CDS services think about it well before you do it. Their customer service does not respond to a customer’s call almost at all and will give you answers through emails only. Stay away from them if you can, go straight through the manufacturer or company selling the merchandise.
… more
Chiquita Williams
Thank you for your Wonderful Customer Service! Your Technicians did a Great Job. I am so happy to have been able to find a Company that has not only been able to fix my grill issues but was able to to fix my umbrella during the same visit. I was so impressed with the knowledge and communication I received from your Technician and Customer Service. I will now be moving forward with having my 4 Patio Chairs reupholstered. I Love the concept of Your One Stop Shop Keep up The Good Work Guys!!!
… more
Orsolya Thomas
Do not use this company. They never pick up the phone, nor do they respond to service requests. Here is my story. I bought a very expensive umbrella from Fortunoff and it functioned for about 4 years. When I needed re-cording, the store recommended Casual Furniture. They came to repair my umbrella and charged me the usual fee (about $250 or $270), which I considered reasonable at that time compared to the use and price of the umbrella. However, the next year the cord broke again. They serviced the umbrella last year free of charge, however, the season hasn’t even started this year, and the umbrella cord popped off when I tried to open it in May (we have no winds behind the house and the umbrella is not kept open unless in use). I have been trying to reach them to request service, but when I left a message that it should be serviced under warranty, they won’t return my phone calls. They will not stand by their work, and quite frankly, cords should last more than one year. I just don’t believe it’s worth fixing an umbrella every year for $260.
… more
Linda Frank
Looks like some people had a bad experience with Casual Furniture but mine was just the opposite. FANTASTIC…. The two people I had spoken with (Danielle and Ed) were most helpful. The winding cord on the umbrella broke – the first time the service guy Frank came out he had a problem removing a part (no success) set up another appt. a few days later came back with a different tool and it was completed. I have nothing but good things to say.
… more
Sheree Incorvaia
I would have to give this company zero stars. (I only put one as you can’t leave a review without checking at least one). Their service is beyond horrible. We waited weeks for a technician to come and measure our chairs and then weeks again for the installation appointment. The tech that finally came to do the installation left a note saying the measurements taken were not accurate and the slings for the chairs did not fit, “sorry for the inconvenience.” A week later I heard from the company to reschedule and when I got home, the back of one chair was completed and nothing else! No note, nothing! I have tried calling them repeatedly and have left numerous messages with no return call. They never answer their phone. They also don’t answer emails. And, we already paid them. STAY AWAY!
… more
Carla Tracey
Just wanted to write to tell you what a pleasant experience it was having your technician repair my umbrella. He was absolutely WONDERFUL. Very helpful and he also suggested some other things that are needed to get this umbrella back to its’ original condition. Please make sure you send him again.
… more
Wendy Beyer
I needed a new canopy for a very large standing umbrella. I contacted customer service, Patricia, and the minute there was one in stock she arranged to have a technician contact me. Within a couple of days it was installed. The cost of the canopy and installation were so reasonable and the customer service and technician were professional, helpful and friendly. Thank you for a truly great experience. I LOVE my “new” umbrella!
… more
Daniel Mazabras
This company has the worst customer service I have ever encountered. After calling them to ask them to come and see if my umbrella could be repaired, they refused and asked me to send pictures of the broken pieces. I did just as they requested. However, the reason for asking for them to come was to see if the umbrella was worth repairing. It was going to be a $75.00 service call which i was ok to pay. Instead, i got parts to replace my broken parts, paid $250+ dollars for an umbrella that still does not function. After speaking with Kathleen, (probably one of the rudest people I have ever spoken with) she told me it would be another $400.00 dollars to repair the umbrella so it would work. She implied that I broke it after it was repaired. I actually called he within hours of the technician leaving. This is unacceptable as who would pay almost $700.00 to repair an umbrella which I paid $695.00 for? Anyway, my advice, find another service provider.
… more
Bruce B. Jakubovitz
The absolute worst customer service ever. They very rarely answer the phone when you call. They take days to get back to you when you leave a message and they do not seem to have any sense of urgency when responding to a complaint.
… more
don “dazowader” zowader
I have nothing but good things to say about these folks. They are one of the few organizations that are willing to come from to Conn to DC (where I am) as well as go to Delaware, Virginia and other places that require them to travel.
… more
… View more