Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces. Based on 225 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
1067 E I-30 107, Rockwall, TX 75087
Phone: (972) 722-3473
Hours
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
| Sunday | 10:30 AM–9 PM |
| Monday | 10:30 AM–9 PM |
| Tuesday | 10:30 AM–9 PM |
Menu
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Photo Gallery
Reviews
bailey heinrich
I wish I could give this place zero stars. I have been on multiple occasions and they close down the kitchen 15 MINUTES EARLY. This has been the case every single time. I understand cleaning the dining room early and most of the sandwich machines, but to shut down every single one of them is outrageous. It’s really disappointing.
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cecilia arriaga
Firehouse just tastes better than most fast food sandwiches. BEWARE OF THIS LOCATION, THOUGH! Last 3x coming in over a span of about 6 months practically had to beg the cashier and manager to simply attempt to use/redeem my rewards. They still have a sign saying rewards not working, but each time, they worked. It may be employee laziness, or purposely trying to not honor customers’ earned rewards. Last I looked, they still had not removed the sign, and they made my earned free sandwich considerably smaller than the ones you pay for.
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Rebecca Williams
The service here is extremely poor! The way the workers treat and curse at customers is ridiculous! Then when you call and ask for a manager the lady is (something Garcia) should not be managing! She’s just as bad if not worse than the employees. We will not be returning to this location I’d rather drive to Garland! The owner needs to make a surprise visit and witness the mistreatment of the customers that are invested in his business.
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j Dabbs
Very unprofessional. I walked in for lunch and the young lady at the cash register was very rude. The whole store heard her arguing with a customer because the employee didn’t wash her hands after taking out the trash and handling food. She stated she used hand sanitizer instead. She was very loud with the customer and snatched the food she payed for back from her. It was a very unpleasant experience. But based on the reviews it doesn’t seem customer service is a priority at this location.
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Kimberly M
Giving it a 3 star because this is the first firehouse subs I have walked into and not recieved the “Welcome to firehouse” greeting it is so greatly known for. As well as all the tables were dirty!!! I had to clean my own table and saw multiple customers have to do so as well. The staff was nice but there were also tables with number signs for customers but they were yelling peoples names out and leaving them on the table. I was here for 30 mins and dont really post negative reviews. I hope this helps spark a little change in a restaurant that makes great food!
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Willie Ramirez
The attitude from the person that told me he is the manager and been there for 7 years. The guy with the pony tail HORRIBLE customer service bad attitude. Cussing customer including myself….You just lost a loyal customer… I seen everyone complain about the same kid and he is still there. I guess that doesn’t really matter to corporate loosing business.
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Jack Height
If the kid that helped us would have put his dam phone down he might have gotten our order right….3 21 24 1200 Not ever going back. Live 30 minutes away. Get home to find out wife’s order has no provolone cheese she asked for but has mustard she said she didn’t want. Gave 2 dollar tip but they took 2.78. FOOD SUCKED!!!! Hope you all go under…
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Khaire 007
The kid running the cash register needs to learn some manners and be more customer friendly. If you’re not up for a customer facing role please hand it over to another person. There are plenty of people who needs a job and will go above and beyond for that position. You just lost a loyal customer!! Very rude service. Won’t spend another dime here again unless there’s a change.
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Christine Hudson
Way too overpriced for NOT getting items ordered!!! Ordered steak and cheese received with no cheese! $11 for the sorry excuse of a sub pictured below. Drink ordered not received and other order did not receive chips. All that had to be purchased separately by the way! Such a horrible first time experience! Spent $30 on a medium incomplete steak and cheese and a small turkey bacon ranch! DO NOT WASTE YOUR MONEY!!!
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Jay Bass
New to the area. My first and last time here. Young kids with rude attitudes run this place. I waited on my order and witnessed such rude attitudes towards other customers. Not one smile from the employees.
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