Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 574 reviews, the restaurant has received a rating of 3.3 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
415 N Nappanee St, Elkhart, IN 46514
Phone: (574) 390-0500
Hours
| Sunday | 6 AM–7 PM |
| Monday
(Labor Day)
|
5 AM–7 PM
Hours might differ
|
| Tuesday | 5 AM–7 PM |
| Wednesday | 5 AM–7 PM |
| Thursday | 5 AM–7 PM |
| Friday | 5 AM–7 PM |
| Saturday | 5 AM–7 PM |
Menu
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Photo Gallery
Reviews
Rebecca
I stopped this morning to grab a coffee and donut. Decided to go inside. Nobody greeted me as I stood at the register. I waited for awhile with no acknowledgement. I guess customers are supposed to place their order on the screen. ? What happened to customer service. there was nobody inside. I placed my order and stood at the pick up window. Again nobody greeted me or acknowledged I had an order. Finally an employee asked me what I ordered and if I had received any part of my order. If they were focused on customer service, they would know I had not received anything. to their credit, they did make a fresh pot of coffee so I didn’t ‘mind waiting on it. However, when I walked out the door, there were 3 employees standing/sitting there smoking cigarettes. Gross-I should not have to walk between people smoking to get to my car. Isn’t there a law against smoking within so many feet of the exit/entrance? Not sure if I would visit this location again.
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Whitney Mondschein
When I have time to grab a coffee I go to this store as it’s right down the road from my house. On numerous occasions I’ve ordered drinks (the same exact thing every time, a very basic latte) and 4 out of 5 time the drink is wrong. I have not written a review after numerous times of getting the wrong drink, because I understand the industry, I understand new employees, but it’s very ridiculous that the ratios are unpredictable and different almost every time. With 2 toddlers I cannot run in and let them know my drink is incorrect and i really shouldn’t have to hope that my drink is correct each time.
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Kyle Carr
Waited almost 20 minutes for two donuts and a small coffee with a empty lobby and maybe like 2 cars in drive thru. They serve drive thru customers faster and do not care about the lobby customers. If you order here, don’t go inside or they will have you waiting almost an hour, even if your order is small.
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Steve Squires
Doughnuts were good as usual. The gal behind the counter seemed distracted and wasn’t paying attention to her customers. That was my only issue as I had to repeat my order 3 or 4 times as she kept forgetting it.
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Nancy Navarro
The person at the drive thru is the worst at doing her job. 2nd day I go & she has a attitude the whole time rushing me or cutting me off I know the difference between someone who can’t hear me or is just mad at her job. I wish I would have got her name ! Today I actually just drove off. I will not be going back to this one for a while.
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Bryanna VanNostran
I tried to order a drink and was told they didn’t have one of the syrups to make it, so I asked if it could just be made without it and was simply told “no”. Then I asked if there was any drinks similar to what I was ordering that they would recommend and again, all I got in response was a “no.” Very rude and unprofessional and unwilling to help find other options when they are supposedly out of something.
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Nicole Martin
Apparently they don’t know what they’re doing at this location. I placed a mobile order this morning and was shorted two sandwiches, three orders of hashbrowns. And two out of the three orders of munchkins. She handed me one order of the munchkins and tried to argue with me that I only ordered three… THREE donut holes for $3??? Come on! I left after she gave me what I thought was the rest of my order and had to turn around and go back when I realized the hashbrowns still weren’t in the bag. Then I got attitude from someone else inside when I went back to get my hashbrowns. Wtaf?!?!
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Cassidy Clark
If I could give 0 stars I would. I ordered a latte and she tried to hand it to me and I asked if it had espresso in it because it was very light and she got an attitude with me and said it’s a latte and it did. She set the drink down and another employee came up and handed it to me and gave me a old doughnut with no icing. They are the only Dunkin I’ve repeatedly had issues with.
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Haylee Henderson
DO NOT GO TO THIS DUNKIN. Full of teens with nasty attitude’s and cant handle a rush thats why they keep their lobby locked. As soon as the manager arrived they put a smile on. Iv been in the service industry for 10 years and this is the definition of bad service. Gave it another chance, but your better off going to the next Dunkin close for faster service and positive attitude. Its been this way for the past year, dont see it changing.
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Kimberly Burson
Went because we had a bad experience and was told they would replace our order. The order was better this time but service is very poor. Took 10 minutes for person who could place order to finally start our order. Definitely won’t be back for a very long time.
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