Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 387 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
1031 Montgomery Hwy Ste 111, Vestavia Hills, AL 35216
Phone: (205) 823-1053
Social Profile: 
Hours
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
| Monday
(Labor Day)
|
10:45 AM–10 PM
Hours might differ
|
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
Photo Gallery
Reviews
Virginia Vaughn
Ordered online, and drove 30 minutes all the way home. When I looked at the order at home, one of my bowls was missing 4 ingredients. The girl making the order never mentioned the store being out of any ingredients, not sure what happened. I literally just got a half filled bowl of rice, meat, and cheese. This is just sad.
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Alise Caputo
I ordered a quesadilla online with steak and fajita veggies. There are no fajita veggies in it and THERE IS NO CHEESE!! it’s a QUESOdilla THERE IS SUPPOSED TO BE CHEESE! I also didn’t get my rice that i had ordered. I am disappointed.
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Lance Wendling
They gave me very small portions for myself and my child. We did not order much, but the total was $60. The server was terse and unfriendly. The employees were camped out at the table next to ours. I will not go to chipotle again. I could have gotten everything i got there from Taco Bell for under $30 and it would have tasted better.
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Chris Moenkhaus
Every time I come to this store, I get what I ordered, fast, great, professional.
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Maria Camila Gonzalez
This location used to be great; unfortunately, they’ve had staffing issues for a long while, and their customer service has suffered. After several bad experiences, today was the worst. I came in to order onsite, but as usual, they only take online orders. I placed my order online, and when I got my food they told me they were out of guac (at 4 pm, not even the end of the day) the lady who helped me was rude from the beginning and she was even rude to her coworkers.
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Sierra McCrorey
Placed an online order waited inside for the 10 minutes it said it would be ready. After the 10 minutes had passed they didn’t even begin to make my order. People were walking in and they were helping them even though I had been waiting after the time I was informed my order would be ready. They saw me standing there waiting near the order pick up area never said anything to me and continued to help others walking in after 20 minutes past my eta for my order I went up and asked if my order was going to be made as it was due 20 minutes ago they said yes. People kept coming and and they just didn’t make my order. After waiting 50 minutes for my order I just left. 5 minutes after that I got a notification saying my order was ready. This is byfar the worst customer service I’ve ever had, sad this location has this kind of service as most chipotles are wonderful. Will not be going back.
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Justin Collier
Do not eat at this Chipotle. Within the past few months they have completely replaced their staff and the food and service has suffered as a result. I could describe more than one bad experience at this location but today I recived a burrito with watery, under-cooked rice, and with lettuce that was somehow covered in cooking oil. You’re better off going elsewhere.
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Wild Bill Hickock
most horrible customer service i’ve ever received in a restaurant. not even the sewage mcdonalds in alabaster is this bad. the girl making the food scolded me for being there too early to pick up my mobile order. then she mumbled something incoherently. after waiting 10 minutes for my order i was 5 minutes early for, i asked if my food was ready and she yelled at me saying they are out of guacamole and she didnt have time to run all over the store looking for me. i was 3 fest from her and i had not moved lol. this girl has no business working in a food service business. this was obvious and unacceptable discrimination. i will never go back.
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Taylor Peterson
DO NOT COME HERE. The normal staff has moved to the river chase location. This staff is terrible. 4 other customers plus myself have been standing in line for 30 minutes while the staff deals with repeated online orders being returned for being incorrect. I don’t know why the switch was made, but the manager of this location needs to do something. If you are a regular here, go to the river chase location now.
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Lloyd Moore (donlink1)
I heavily recommend against ordering online at this Chipotle location. Not only was I not alerted that the online system was down after paying the order online, but the employees refused to make my order when I arrived at the restaurant. They told me to call their support line to get a refund (in the photo below). I understand that staffing and overwork may lead to situations like this, but having the employees tell me to get out and warning to call the police when I kept asking to just get my order completed while I’m there is disrespectful. One of the employees even scoffed me after I apologized for being mad that they wouldn’t make my order. I called the support line and told management to look at the location’s cameras to see how their employees acted towards me as proof of misconduct but as expected nothing happened. I did at least end up getting a refund on my order. However please think twice before ordering online from this location. I do not want anybody else to go through what I experienced.
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