Diana Combs
I overheard the fish by piece with fries. It was amazing I never knew that arby’s could make fish like that. I would want Stephanie to go anymore, I’ve got.
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Teresa Jones
I went to this Arby’s on Dunn Ave, on 08/18/23. Once I went inside to my surprise I was the only customer there to place an order. I was happy because I was pressed for time to get to work, after leaving my first job. So, I orderd a 5 peice hushpuppy and fries on the side. That’s right it only comes with fries if you order the meal. After the lady took my order I saw her go drop the fish, but no fries. Then she went over by the drive thru window, she came back to the the counter squatted down doing something. I think she may have been deposited some money. Then she disappeared in the back. During this time, a team member clock in at the front register. He checked the fish that had been dropped, then went in back. I could see him removing a trash bag from the trash can without gloves. I didn’t see him anymore after that. Just my observation, I never see employees washing their hands, or wearing any head covering anymore. But they touch their hair, rub their nose, etc.The young lady working the drive thur heard the timer go off, came and removed the fish, open a box for the fish, then went back to her area. So, I call the other young man who was in back all the time making orders for the drive thur, asking him could he fix my order. His look, told me he was doing his job the best he could. Even though I clearly stated that I was pressed for time and needed to get to work. So, I asked for the lady that took my order, once she came from the back. I explained again I was pressed for time. She started putting my order together, but she was getting fries that had been sitting there, instead of cooking fries when she dropped the fish. So I let her know I didn’t want cold fries. She said well it going to be another 2 minutes on fries would you like to wait. It wasn’t in a polite tone either. More sarcastic like. I got heated, all while trying to keep my composure. I told her no!, but you can give me my money back, I said. I had paid with my bank card, so she told me to put it back into the card device, I did. Once the transaction was done, instead of her asking me to remove my card, she reach over the register and snatched my card out. I reached out to her to remove my card from her hand. She said don’t be grabbing my hand. I told her you shouldn’t be snatching out my card, I could have removed it myself. So, I asked her name, she seem to proudly say Taylor. Well, Arby’s if this is the kind of people you want to represent your establishment! Needless to saying in the future I won’t be the only business you will be losing. (Suggestions) Hire skilled management that knows how to train the shift managers and team members in customer friendly interactions and courtesy. Most people who receive a pleasant experience when going to any establishment will be more likely to become repeat customers.
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Derek Carmel
Went through drive-thru there were a few cars so it took a while probably 15 plus minutes ordered a classic roast beef combo with crinkle cut fries and peach lemonade got to the window paid was waiting for my drink finally caught their eye and indicated I didn’t have a drink and was given sweet tea show them the receipt with peach lemonade and they made one and I left I thought that all was okay but when I got home the classic roast beef sandwich at all it was two Buffalo chicken sandwiches and they were not bad but not what I was looking for but the fries were hot and crispy…..
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Mr. Shane
Every time I want something out of the ordinary blah of fast food Arby’s delivers. I have never had a bad sandwich from Arby’s.
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Danny Mac2020
I’ve never been to this location and I haven’t been to Arby’s in a while. When I come I enjoy getting one of their Rubens and I am always usually satisfied. I was very disappointed as you can see in the picture there was hardly any meat on my sandwich and the bread was cold
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Thomas Janssens
Good food, good service, clean atmosphere, prices a little high.
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Aaron Koch
Go to arby’s for lunch, witch is usually a great lunch, well today not so much, get all the way home after ordering through drive through, and this is what I got, the bread is burnt and you can even smell the burnt. Very very disappointed, would you who work here eat this?
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Bryan Moore
Waited in the drive thru with one car ahead of me for 15 minutes. Thought the problems were over until I got home. Ordered a large beef n cheddar combo and a large roast beef combo. Both were beef n cheddar and both fries where only half full.
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Harold Dixon Jr
As always, (at this location) the food was hot and delicious, the restaurant clean, and the staff courteous and friendly!
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Karen Townsend
Arby’s service vary at different places but in general the food is tasty . Rubin turkey sandwich is my favorite but must admit that the food can vary with flavor at different Arby’s. One may like one place of service while another will like service elsewhere. If you’re Arby’s fan than food, flavor, and taste can vary also. Riverside near the jax airport has great service and food. Dunn Ave I enjoyed but everyone varys with ones taste. ❤️ love the milkshakes and most of the time flavor of the month shake. Enjoy your meal weather takehome or inside service.
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