Vittorio Paternostro
Update March 28 23: poor management. Cold food, 18 minutes to get a big mac, for which the management didn’t even apologize, saying that they have only one person making food. Also, no hand sanitizer, trash full, table dirty, and toilet paper on the counter…
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Sandy Pepper
This is the FIRST mcdonalds to get this right…not kidding. Thank you to the lady in the back who understood!
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Mark
How do you get review on mcdonald’s
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Unkmown User
Hi, I would like to be anonymous. This is the last time I am going to this restaurant, I’ll drive a little further, into Viera if got a craving for McDonald’s. That’s another thing, I rarely visit the place, it used to be all the time, now it is like back in the day, once in a blue moon. Went there this morning. I guess they got new staff. Silence at the speaker. Just before leaving, a lady hisses: “What u want?” – should have been an indicator right there, but, I was lazy. Gave the order, $25.xx, just a coffee and some breakfast items, so it is not cheap. Pulled up. Lady ripped the card out of my hand, closed the window and took about a minute and a half for her to return the card. I called up my bank later on and explained what happened, they are sending me a new card. McDonald’s will still get their money, it is a legit purchase, but the card could have been compromised. Pulled up to the window. Closed window. Sat there for 3 minutes, thought about just leaving, window opened, hand reached out, barely outside the window, with the coffee, that was prepared very incorrectly. This was a standard coffee from their menu, they managed to mess it up. Waited another two minutes for the food. Not a single word, again, had to reach over to pick up the food – and the big joke was, I was average distance to the window. No big deal, just odd. What positive can I say about this? Well, I am financially well off, so, I do feel bad about them slaving away in the kitchen and I got to listen to three songs in peace. I am not sure who was mean to who? Did I eat the food and enjoy the coffee? No, food was given to the dogs when I got home, poured the coffee out in the parking lot, made myself some hearty breakfast myself and a fruit smoothie. It was an inconvenience at most, just wanted to spread the word, there are unfortunately some miserable people out there in the world.
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Nicole Poudrier
Food and service was awesome! It was hard to get close to the drive thru speaker as the truck was there and took up room so I could only get so close. I had to scream my order code(mobile order)for the lady to hear me.
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stacy jones
Not only is the manager very rude and inconsiderate. Her store is quite dirty. She was dirty herself, and because the McDonald’s app was messed up. It billed me three times and she still didn’t show the order and I was trying to get her to help me and she very rudely yelled at me, and then slam the window in my face And shook her sweaty head at me. That was very nasty.
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Keila B
Ordered one sandwich, drive through was backup for 20 mins. Got to the window, the gentleman handed me a bag – no greeting, no sorry for your wait and looked at me as if I was causing the problem. I wish I could travel around the world and train people. GReat customer service goes a long way!
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Krishna Janosky
Thanks Alexander you go above and beyond to give amazing customer service. Thank you. I will Drive out of the way to this McDonald’s just because I know if Alexander is working he’ll make it right. Perfect example of how a McDonald’s should be run if he’s not manager already , time for a promotion.
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Jesse Marsh
They always forget the dipping sauce for my nuggets despite asking if I would like sauce for my nuggets. When I walked in from the drive-thru, the employee was more interested in talking to her boyfriend than helping me.
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Steven N
This place has been going down in customer service the last 3 months. Walk in lobby 2 weeks ago waited in line at the register for over 15 minutes without a “we will be right with you…”
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