Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 205 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
2615 Plymouth Rd, Ann Arbor, MI 48105
Phone: (734) 930-2000
Hours
| Monday
(Labor Day)
|
10 AM–10 PM
Hours might differ
|
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 10 AM–10 PM |
Photo Gallery
Reviews
Patrick “PatWoz” Wozny
This is not about the food, the half sandwich was very good. The service however was another story. I am a nurse at a local hospital working 12 hours and look forward to ordering a 16″ sandwich from JJ’s to split for lunch and dinner. Several of us ordered independent orders and a coworker went out to pick up all the orders. When I sat down to eat I discovered half my sandwich was missing. The coworker noted that there was some arguing behind the counter about an extra sandwich with no label (clearly mine). Okay, so I call the store and explain the situation, especially that this was going to be two meals. I tell them I work in a local hospital and cannot leave. I ask them if they can bring it out. No, they can’t because it’s too far (literally 2 miles). I ask if I can get a refund for my inconvenience. No, they can’t do that because “I actually did receive SOME of my food” however they can put my name on some random list for a discount at a later date. After becoming frustrated with the situation and speaking with both the Assistant Mgr and Mgr, the Assistant Mgr agreed to refund half the amount (value of the missing sandwich). I called back about an hour later and it seemed they had not given the refund to my card yet and now they would have to run it by some manager on Monday. I am a big JJ fan and order very frequently from other stores, always with good service. I am very disappointed that (1) The Managers didn’t seem to care (no – I’m sorry for our mistake), (2) They could not make this right. (3) I will likely not order from this location ever again because I NEED to depend on where I order from. To them it’s just a missing sandwich, for me it’s a 12 hour work day without dinner.
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kpagels kpagels
I normally love Jimmy John’s but NOT this location. The bread for my sandwich was awful. This store either overcooked it or it is from yesterday. At any rate, it was hard and dry. Inside the sandwich was fine, just the bread. I could have hit it on the edge of the counter and not dented it. Come on guys, you should know when your bread is not useable. This is not the first time this has happened either. I had another sandwich like this as well as one of my colleagues. I won’t be back to this location and please don’t tell me the bread hardness is a matter of preference. Stale or overcooked, either way throw it out. Don’t pass it off your your customers.
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Minimus Max
This place is going downhill, FAST. Can’t get simple order instructions right, rude staff, rotting ingredients, and peppers on my sandwich? I didn’t order peppers….. Lettuce looks disgusting, bread tastes stale… not sure what happened here but will be avoiding, and since there is not another jimmy johns in my usual driving route, looks like I’ll be avoiding the brand altogether. Good job
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Craig Maxfield
I’m guessing they don’t have any freaks here. Order placed at 12:19, accepted at 12:20, delivered at 12:55. For reference, the pizza place gets a small pizza to me in 30 minutes.
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Nicole
the food is fine but the staff is incredibly rude for no reason.
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Misha Williams
Had to ask for a bag for my sandwich, hand to ask for napkins, which he didn’t hand to me but instead just placed a handful on the counter and they charged me for kickin ranch that they didn’t even give me. Instead of actual customer service, they’re in the back complaining about working. I could’ve made my own sandwich and been more satisfied. Won’t be going to this location again.
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Bobbi Boles
I ordered a Vito without a bun for lunch. There were at least 6 people working. They worked on big lunch orders for 15 minutes, while we waited and the cashier stared straight ahead without anyone in line. We were literally the only customers in the place. There was no customer service, or even a gesture of apology that they must complete the large orders ahead of ours. We finally got our sandwiches and there was one finely-sliced layer of salami inside my VITO lettuce wrap. By fine, I mean less than half the width of the cheese. What is normally a rather large, super-filling, spicy sandwich tasted like lettuce. They didn’t even bother to add the other meats. It was smaller than a “slim” that I usually get for my kids. If you are looking to order Jimmy John’s, I would try another location. This one was not freaky fast or or even tasty. I gave them 2 stars because my son’s beef ranch wrap was good.
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Megan Cenicola
Great food, very rude staff member so I can’t give the 5 stars the food deserves.
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Shaunte MacKenzie
Always good food but You have to be very specific when ordering. Don’t go with people who have never been there. The employees aren’t helpful when he don’t know how to use the Jimmy John’s sandwich lingo.
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Zach Wilkinson
Not as fast on the weekends, but no hurry either.
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