S B
Unfortunately, this branch has went downhill rapidly. When we walked in on a recent visit, it was clear that the dining room had not been cleaned in a bit. As for our food, there was one person waiting for an order, 3 guys that had just placed one, and then we placed a dine-in order for 3. I’m not sure how many were working when we were there but I saw 3 employees. As we sat down and waited for our food, I had a line of sight to the back prep area. I could see two of the guys running around and throwing – what I assume was food – at each other. Those that ordered before us had gone up to check on their orders a few times and ours came out about 20 minutes after we ordered. The food was pretty ‘meh’ and none of our tacos had any lettuce (???). When we were done eating, one person didn’t feel so well, one got sick, but I felt fine.
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A C
Homeless? Ok no problem. Working a job instead of on the corner begging? OK no problem. Having a clutter of trash around your car. Not ok. Having g 2 dogs stuck inside the car. Not ok. Having the entire crew outside around the car and not taking customer orders. Not ok. Dressed dirty and working in a restaurant. Not ok. That is unsanitary and nasty. I won’t be back!
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PJ
If I could give them a zero, I would. When we walked in, there was one customer sitting waiting for their order and one standing at the counter waiting for her order to be fixed. We stood there waiting, and all we could hear was a girl in the back yelling and complaining. The girl at the counter said, “You have to ring the bell.” We rang the bell, and a guy came out to take our order. The girl continued yelling and arguing with coworkers. The customer waiting for his food said, “Stop yelling and do your job.” Probably thinking if the girl knew we could hear her, she would stop complaining. She continued anyway. We sat down and waited for our food. Our order came out first, and it was wrong. The guy who had been here the longest said, “What about my order?” The guy who brought it out said sorry we messed up, and it will be right out. The next person who got their food was the girl waiting for her order to be fixed. It was wrong again. The kid who brought it out just walked away. Finally, the girl who had been yelling the whole time brought out the first guys food. The girl at the counter waiting for her food to be fixed finally said, “You know what, you guys can keep it, and I’ll be calling corporate.” The girl went back to the kitchen and yelled,”She’s calling corporate.” One of the employees said loudly,”Who cares?” Terrible customer service and the food wasn’t good. As I’m writing this one of the kids came out to complain to us about the lady who left saying “she’s been in here 3 or 4 times saying we messed up her order and we didn’t.” I let him know the impression we got from the moment we walked in was not good and told him how we heard the girl in the back yelling and complaining. He said, “She doesn’t have that good of a life right now she’s homeless.” He said,”Not to make excuses, but we are trying to do other things too.” We let him know our order was messed up too, but we didn’t want to send it back. He said he was sorry and said, “Thanks for not getting mad at all of us.” While we appreciate his attempt at smoothing things over, it doesn’t make up for the lack of customer service and professionalism. I sincerely hope none of the team members who were here were managers. Teach your employees to do better.
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Megan MacNeil
30 minutes waiting for my food. Was trying to be understanding if there was staff shortage but, there were like 5 people just standing around. Manager said he could not do a refund and could give me a 5 dollar coupon or I could come back and they will remake my meal. Not wanting to waste my whole afternoon with how slow they are I’ll just take it as a loss.
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Kev Moe
Cashier was friendly but the kitchen totally muffed our order. Got one burrito we didn’t order and didn’t get two potatoe stuffed burritos we did order.
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Chris Hall
The food is always great at this Taco Johns and the staff is friendly and professional! The manager went out of his way to make sure I had the sauces I needed and it was very thoughtful.
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Jeremy Sigafoos
Super friendly staff and very customer Orientated. Even though they are short stabbed completely goes over way to make sure customers are very well taken care of and in and out in a timely fashion. Also, Taco John’s is better than Taco Bell
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J
Very dirty took 10 minutes to get 2 tacos. Employees were in the back arguing and yelling at each other and I was the only customer inside
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Katie
Last two times I ordered they forgot one or more items, I like their food but just wish they would double check orders before sending them out the drive thru window.
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mother-of-2 aimee
We stopped at the drive thru with one car in front of us it was 1pm by the time we actually had our food it was 1:18 …what took so long? I could not back up there were cars behind us! We were happy to finally get our food and go home. When we got home the food looked sloppy!! But still taste good! Ordered a chicken
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