Simple take-out & delivery option for char-broiled burgers, steaks & baked potatoes. Based on 346 reviews, the restaurant has received a rating of 3.6 stars. Price
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
606 W Loop 289 Acc Rd, Lubbock, TX 79416
Phone: (806) 791-1000
Website: http://www.steakexpress.com/
Hours
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–10 PM |
| Saturday | 10:30 AM–10 PM |
| Sunday | 10:30 AM–9 PM |
| Monday | 10:30 AM–9 PM |
| Tuesday | 10:30 AM–9 PM |
Reviews
Christi Jerome81
Sooo good!!! The food here is amazing! My husband and I order from them a lot! They deliver their own food too, you don’t have to go through a 3rd party. The prices are amazing as well! If you try them I promise you will be back again and again!
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Kristin Jones
We just ordered from here and it was awful they forgot to give us our dressing for the salads and my husbands butter and toppings for his baked potato. Both of our steaks were dry and our “salad” was just lettuce nothing else. We used to love ordering from here but not anymore and definitely not worth $50.
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Glenn Mortensen
First time there. Great seasoning, really good tasting food. Very friendly staff. I went to the one on north loop by Walmart. Huge baked potato. Fantastic shrimp, you must get the shrimp. Soft roll. Only draw back was that one steak was cooked just 2 minutes too long, came out more medium well to well done. But, still great tasting and we ate it without regret.
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taleigh gorman
Came in on Thursday during the lunch hour to pick up my online order for two. I chose the ribeye special. Upon arrival I noticed only two individuals inside working. They were busy, phone was ringing, somebody in the drive thru, me in the lobby, a few orders bagged. Not once did they ever seem rushed or upset, stressed, or under pressure. They acknowledged me and made sure I knew they’d be with me as soon as they could. Both made sure I had everything needed before leaving the store. Food was great as always, but this 5 star rating is for the staff, one man and one woman who were working great as a team. Thank you both
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Julie Casas
Been going to this location for awhile and today I’m still in disbelief. I had accidentally ordered at the other location and went to pick up at our usual location , when got there I called the other location to cancel the order, the girl who answered was very nice and said she would cancel the order. And once we ordered with the white guy with beard and glasses, he literally told us that he was not going to make our order and we will need to go to other location and pick it up because he was not going to make it. We told him the other location has cancelled the order and he said I’ll call that store back and tell them your going to go pick it up , I’m not going to make it and they make it and waste food. He kept refusing to make our order and so we left and took our business somewhere else where their customer service was outstanding. With him refusing our service , at the end no one got paid 51.** for the family meal deal. He needs training on working in the window. This store does not need ⭐️ but in order to post my review I needed to give them a ⭐️
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MAXIMUM WEB
Over the years we’ve eaten Steak Express a few times a year and last night was the last time. We ordered a meal for two, one steak, the other shrimp. The shrimp was inedible. It could not be chewed up. The steak was tough. It was a waste of money, especially for the shrimp. We could have spent our money anywhere and we chose Steak Express. We called specifically about the shrimp and the manager did not apologize for the food, refused to issue any credit, and blamed it on Walmart. This was not a Walmart issue, it was a quality control issue. We won’t return.
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alfredo lomas
Everytime I come here its just always a 15 min wait there fast but freshly cooked burgers with a free tea when picking up the staff is always nice and respectful never have got mistreated and the not to mention the price for a thick juicy burger is only about 8 buck give or take always a pleasure and never let down here at this location will keep returning for good service
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Linda Bravo
Rude and sarcastic employees. I placed an order after 3 weeks of my last order of 4 steak tip dinners. Totaled to about $80. All my salads were slimy and rolls cold and hard. I called immediately to let them know that they probably shouldn’t serve the salads because they were bad. The manager I believe her name was Katie offered to compensate us on our next order with 15% off. Cool. Then we call to order our next order and rude employee explains that they can only give us 15% off individual entrees and not a steak tips for 2. I explain that this was not what we were told. He goes on to say this is what I’m telling you and your not listening” he tells me. Very rude and sarcastically. I ask to speak with the manager who agrees she remembers her offer and proceeds to say but we cannot give it to you on the meal deals. So I say we’ll just give me 2 steak til dinners then. Which she says okay. Cost $11 dollars more then the meal deal. So basically I wasn’t going to get compensated for my slimy salads. So I go on to say never mind I don’t want to order and she hangs up on me without a word. Just rude!!!
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Yolanda Moya
One of my favorite places because their lunch specials last until 5 pm.
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Shena Alonzo
Horrible Customer service! 20 min wait time for one burger when no other orders r n front of you! And we were told that’s what they are supposed to tell people but would be more like 10-15! Don’t recommend this location
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