Your local New Albany Subway® Restaurant, located at 3008 Charlestown Crossing Way brings new bold flavors along with old favorites to satisfied guests every day. We deliver these mouth-watering flavors with our famous Footlongs, 6” sandwiches, wraps and salads. And we offer a variety of ways to order—quick and easy in the app or online, convenient delivery, come into your neighborhood shop for an in-restaurant meal, or pick up curbside. We’re proud to offer a change from same old fast food with fresh cut veggies and toppings with protein choices, fresh-baked bread and let’s not forget cookies! And we’re happy to help you with any catering needs as well.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options. Based on 121 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ Delivery
Address:
3008 Charlestown Crossing Way, New Albany, IN 47150
Phone: (812) 945-9874
Hours
| Sunday | 9 AM–10 PM |
| Monday
(Labor Day)
|
9 AM–10 PM
Hours might differ
|
| Tuesday | 9 AM–10 PM |
| Wednesday | 9 AM–10 PM |
| Thursday | 9 AM–10 PM |
| Friday | 9 AM–10 PM |
| Saturday | 9 AM–10 PM |
Menu
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Photo Gallery
Reviews
Brett Franklin
Do NOT waste your time. New owners and new management. The food is old and gross and the managers are very nasty to customers. Also they don’t accept coupons and they close their store hours before the sign says they do but what do i know?… just don’t go here. Charlestown Rd is way better
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Daniel Head
Usually this store does a decent job ! However I recently got made 2 subs , and one of them was basically bread lettuce mayo and 3 tomato. Picture shows how ooor sand which was .
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winfred doyle
Just left the place and the employee workin the counter stayed active and attentive to my order. I’m the type to get a lot of toppings/condiments and many times employees have trouble folding the sandwich but she managed to fold it with no issue at all! Have a great day!
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Jinsong Chen
It’s my first time here in two years. I’m surprised to find out that they have a new management and the service is so much better than before. The food is super fresh! I will definitely eat here more!
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aubrey nicole
I ordered two sandwiches online. the first one was correct, the second one was completely wrong and the bread was very soggy. I called. i was very friendly with them at first just asking what can i do being it was an online order and i couldn’t come in, as i work in a nursing home and only get a short break.. She told me that the owner made a rule stating that you can not be refunded or sent a new sandwich, if they don’t have the sandwich back! i used to work at subway and have never heard of this rule, she was not nice about. So lunch ruined. yay!! i understand the whole scam part where you can’t trust anyone these days but this is ridiculous. But i will post pics.
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Misty Danielson
I’ve just had the best Subway experience ever!! Traveling and in need of something fast and easy. With a get it and go frame of mind, I stop in at this Subway. I’m greeted by such friendly staff, like they were just so happy to see me! I start to order my sandwich, a subway club is my usual go to. So, the manager that explained this is now newly her store, suggested the Great Garlic. I usually go cold sandwich and this is a hot one. Against better judgement, I’m a risk taker so I went for it. I’m so glad I did!! I get my fave begins added to it and I ate every last bite. Soooo tasty!! The bread was so fresh, the vegi’s crisp and fresh, the whole sandwich was just awesome. So now let me get back to the atmosphere. After being greeted as soon as I walk in, then the helpful suggested sales that helped me step outside my comfort zone, the manager and employee, (I believe his name was Cliff) talked to me the whole time they were putting my sandwich together, by the time it was finished I felt like I’ve known them forever. So my grab n go turned into a sit down, slow down, enjoy my eat and continued to talk to these awesome people until I was finished, and ready to get back on the road. It was an experience to title STOP AND SMELL THE ROSES EVERY NOW N THEN. Thank you guys so much. You have restored my faith in Subway 100%. I think on my way back through, I will stop back in to say goodbye, and of course have another sandwich. Lol
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Kaleb D
Ive truly never had such an experience at any restaurant. Even with this being a subway, the lady serving and making my girlfriend and I our food, who was also the only one in the restaurant, was just so positive and very helpful. She’s so good at her job and deserves a raiseee. Thank You Amaya!!!!
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Brad Schuhmann
I arrived at Subway (3008 Charlestown Crossing Way) on Wednesday, March 1, 2023 around 8:00PM. When I arrived at the restaurant there was one female employee behind the counter. There was only one customer (young male) in front of me. When I walked in the employee had just finished making the young mans first sandwich and was about to start on his second sandwich. The second sandwich was for the young mans mom. This sandwich took about 20-25 minutes to make. During the process of sandwich #2 the customer said he wasn’t sure what all his mom wanted on her sandwich. Instead of stepping out of line, the employee told the customer to call his mother. This would have been ok but this continued on and on. The customer in front of me had to call his mother multiple times, and text her multiple times to get the information needed to make sandwich number 2. After the employee completed the sandwich’s she packed them up and took the young mans payment. At this point, I had been waiting in line for around 30 minutes. Right when I though I would actually get to order my food for my wife, my four kids, and myself, the employee said that she had to get started on a large pick up order and that it would be awhile. She said I am more than welcome to wait but that the store was going to close at 9PM. I can’t believe that online orders take priority over in store customers. To me, online orders should be completed by another employee or when there are no customers waiting. I also feel like the employee should have told me upfront when I first walked in that she would not be taking my order until she finished another to go order. Its not like she didn’t have time to tell me while the other customer was on the phone. If the employee had simply said to me when I first walked in, “i have to do a to go order after this customer in front of you and it may be awhile” i could have saved myself 30 minutes of waiting for food I would never get to order. Very poor customer service.
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C S
The sub I purchased was a recommendation from the associate that waited on me. The associates were nice and professional. The store was clean as were the associates and their appearance. The specific store is in need of help. Their are only two employees.
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Cayden Benoit
Order was supposed to be ready @11:15.
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