Easygoing counter-service chain known for its sandwiches, stuffed baked potatoes & sweet tea. Based on 63 reviews, the restaurant has received a rating of 2.4 stars. Price $$
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
5939 Creek Centre Dr, Baton Rouge, LA 70820
Phone: (225) 380-2082
Hours
| Sunday | 10:30 AM–9 PM |
| Monday
(Labor Day)
|
10:30 AM–9 PM
Hours might differ
|
| Tuesday | 10:30 AM–9 PM |
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–10 PM |
| Saturday | 10:30 AM–10 PM |
Menu
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Photo Gallery
Reviews
Miller Dickerson
I went here on my graduation day with my boyfriend and we had a great meal! It was a late lunch so the place wasn’t crowded and our food was out quickly. The portions were massive and everything tasted great! I had a half southwest salad with a half Italian sandwich. Also, the sweet tea is delicious!
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Murry Goldberg
Have always loved McAlister’s and was excited to have one open up in Baton Rouge. Visited for dinner service. Ordered a “King” Club and a half Rachel on white instead of rye with the half chipotle chicken spud. After waiting 30+ minutes for the food to arrive, the Rachel was on rye and the “King” club was the furthest from “king,” as it resembled a sloppy excuse for a regular club (normal amount of ingredients, two pieces of bread, missing bacon). After confronting the manager with the incorrect food, original receipt, as well as a pictures of the King Club from the McAlister’s website (actually featuring double ingredients and 3 pieces of bread), she said “oh, that’s how corporate tells us to make the king club now, sorry there’s nothing we can do.” When I pointed out that the bread for the Rachel was incorrect, she argued with me saying “uh yeah, that’s how it comes.” It took me showing her the receipt with the correct substitution for the staff to “fix” the food. After the sandwiches were sent back for bacon that was originally missing from the King Club and to switch the rye of the Rachel to white, they finally came back out after 20+ minutes with the food. Kitchen staff, expo, and front of house staff need a hard reset, or close the restaurant that was opened too early, for a few days to properly train all individuals in the system, as many of these poor reviews have pointed out. Until these issues have been resolved, I will not be returning. Hopefully changes can be made before this brand new franchise location goes out of business from poor service.
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Juan Triste
You need to hire more or better employees, they work like working for free or not making enough money. Drive-thru is a nightmare and dine in even worst.
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Jessica Rexford
Empty dining room and we waited 10 minutes for the girl to come take our order. Wasn’t greeted when we came in or even when she came over to take our order. I ordered the same thing 4 times because they didn’t know what they had on their own menu. All 4 times I asked for my sandwich without avocado and what do you know – sandwich came with avocado on it. They also asked if I wanted a pickle and I said yes – they forgot the pickle. The food was decent, price was decent except for the soda. I don’t care how big the cup is, over $3 for a fountain drink now??? Poor service. Okay food. Nothing special. Wish I had noticed the rating before coming here I probably would have gone somewhere else.
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Maria Kratz
I love the McAlister’s in New Orleans, but this one has possibly the worst service of any food place I have been in my entire life. I placed my simple one sandwich order over half an hour ago and I’m still waiting for it. Me and my boyfriend came together and he got his order still 25 mins. He completely finished his before mine. Thought we would try a new place before he heads back home, we’re long distance, but it completely put us in a bad mood. Worst experience ever. Don’t go here, Jason’s Deli is right down the road.
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Austin Matthews
I’ve eaten here about 20 times since it’s opened. I keep coming back for the sweet tea and let down by the meal.
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Thomas Nguyen
Just got food after coming from work, and was really hungry. This is my first time and definitely not my last. The service from the lady today was amazing. She was nice and has great customer service. Food is good to me and I hope people give this place a shot. I see some bad reviews but to me this place has amazing potential The New Yorker is delicious and their soups are pretty nice for a day feeling sick
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guy hughes
I ordered veg spud, and it was dark inside not a white potato, it was an old potato that get black when old, and I took it back. The staff said it was half eaten and pushed back like I was trying to weasel a free half spud? I told them to keep it – didn’t want a replacement at that point. Should have taken a photo. Feel like staff/manager deserves a 0 rating if it was possible.
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Joshua Gourgues
So glad this is back!
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The Anderson Fam
My family and I were elated to find out that Baton Rouge was finally getting a McAlister’s deli again after they closed both BR locations many years ago. My husband and I are devout McAlister’s fans and often travel to their nearest location in Lafayette to get our peach tea and chipotle chicken sandwich fix. So you can imagine our delight when we heard that McAlister’s was headed back to our neck of the woods! Unfortunately, it looks like we’ll be heading back to Lafayette to get the full McAlister’s experience as we’ve been to the new Baton Rouge location twice in the last month and have experienced the same issue both times…COLD FOOD! I’m not sure how a sandwich could come out burnt and cold at the same time, but I know that’s not up to classic McAlister’s standards. Our food was cold, wrong, and it took forever to come out of the kitchen. I’m not sure if this location is just taking some time to hit their groove or if some kitchen personnel changes need to happen, but something needs to change. I’m giving this place 2 stars as of now, because the service staff and manager are extremely friendly and very helpful! The customer service is on point and the peach tea is just as amazing as it has always been. The kitchen staff just needs some help, desperately! I’d give it another month or two before going back. Hopefully that’ll give them some time to work out these kinks, because we are so ready for the delicious bliss that is McAlister’s deli meals!
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