Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 188 reviews, the restaurant has received a rating of 4.0 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
3428 Plainfield Ave NE, Grand Rapids, MI 49525
Phone: (616) 365-9300
Hours
| Monday
(Labor Day)
|
10 AM–10 PM
Hours might differ
|
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 10 AM–10 PM |
Reviews
Cody Johnston
Attention to those with Celiac or gluten intolerance: DO NOT come to this location. I’ve given them 3 chances to put mayo on the side and use clean utensils for my unwich and I have been sick each time. There has been mayo on my sub 2/3 times, even after asking them to take precaution.
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Rob Prokopy
Employees (including the manager) are belligerent and they have messed up my order on multiple occasions. When called out on the mistakes, they act like they don’t care and in some cases are actively hostile. Will never visit this location again.
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Jessica Rohloff
When they say freaky fast, it’s no lie. I’m always amazed that my food is ready almost before I finish paying and get to the other end of the counter.
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K K47
Ordered 2 box lunches for delivery; both were absolutely perfect and delivered in less than 15 minutes! The sandwiches were both loaded with meat, customized as requested…
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Chelsea DeNio
Horrible experience at this location. I ordered a Club Lulu as an unwich through the drive thru. I ate half the sub before realizing they had added multiple slices of cheese. I have a severe dairy allergy amongst others and was severely sick from their carelessness and failure to make the sandwich the right way. This sandwich doesn’t even come with cheese on it. I called the store later that day and asked to speak to a manager. The girl who answered, Kaylee, wouldn’t confirm if she was a manager and had a major attitude when speaking with me. Kaylee said I could get a credit for the next time and for obvious reasons, I said I wouldn’t be back and asked for refund for that day. Kaylee said she would refund me my order total; it’s been almost two weeks and I was never credited for it. Someone who is SO careless about mistakes such as this one should not be working in food service.
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Juan Aguirre
Jimmy John’s is great and so fast, but for some reason the unsweetened iced tea at THIS particular location leaves a lot to be desired. It tastes like the tea making machine hasn’t been cleaned in years or something. Just not good at all. I had to dump mine earlier today. And it’s only at this location too! Steer away from the unsweetened iced tea!
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Ben Cooper
I’m always amazed at how fast they manage to make my sandwich; most of the time, it’s ready by the time I’m done paying. Always fresh and delicious! Dining room and restroom are always spotless. Very kind and courteous employees who will do everything in their power to make sure you leave with a smile on your face.
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Emma Green
I love Jimmy Johns, by far one of my favorite quick lunch stops. This location however, is not my favorite. The bread they serve always is hard and tastes like it’s from their day old bin. They generally are quite quick when you go through the driver through and are friendly I just hope they figure out how to make the bread like every other Jimmy John locations.
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Lindsay
Wow! My husband and I ordered delivery and it came so fast! I had the Zesty garden turkey club on the sliced wheat and it was so good! Seriously, that sandwich could have easily been something you’d find on like a bistro or cafe menu. Great experience!
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Kelli Scheiner
I only ever use delivery when I’m in a pinch. When I need something quick, my usual go-to is Jimmy John’s (this specific location). My last order took 40ish minutes to be delivered. When the driver pulled up to my location, she continued to sit in her vehicle on a person phone call for another few minutes instead of bringing my food in. When I gave feedback through the link that is being given out, I was told by corporate that my feedback was escalated directly to the franchise owner of this store. I never did hear back. It’s honestly unfortunate because I frequented this location. I hardly ever give out negative reviews because I personally understand the staffing issues happening right now. The deliveries have been significantly slower lately (understandably). However, the way the situation was handled after bringing it to their attention is what officially lost my business and prompted a review.
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