Fast-food outlet serving up namesake root beer, plus burgers, chicken & fries. Based on 91 reviews, the restaurant has received a rating of 3.4 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
2631 W Kennewick Ave, Kennewick, WA 99336
Phone: (509) 582-8811
Hours
| Wednesday | 10:30 AM–10 PM |
| Thursday | 10:30 AM–10 PM |
| Friday | 10:30 AM–10 PM |
| Saturday | 10:30 AM–10 PM |
| Sunday | 10:30 AM–10 PM |
| Monday | 10:30 AM–10 PM |
| Tuesday | 10:30 AM–10 PM |
Reviews
Mona S
ABUSIVE GENERAL MANAGEMENT – YOU NEED TO GET TRAINING! Besides the luke-warm fries and this burned, rubberized Coney Dog, the General Manager at this location is incredibly rude. He also REFUSED A REFUND after telling me to bring the food back!
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John Knabe
I thought a&w would satisfy my hunger… I looked over and McDonald’s was packed and I was the only customer at a&w on Kennewick avenue in Kennewick at 1:30 p.m. on July 1st ’23. Approximately 1 minute after I place the order at the drive-thru I received the sack with the food in it…. It was very disappointing…cold,old in poorly wrapped..! I think that’s why McDonald’s was packed in this particular AW was very very very slow….
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Tanders88
A@W papa burger, ahhh so good, and if you go the right day, it’s two for $11.00 . Double meat cheese, and all the rest of scrumptious!! if this burger isn’t on your burger must have list for the month, it should be!! That first bite is such a mouth explosion of flavor, of burger goodness that takes you back to the day, when it was one burger on the flat top, and the cook had time to make it such a great burger . Great experience, fantastic food, great service, super clean, and fantastic people, rates this restaurant five ⭐
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Arch
Hamburger meat was many times saltier than pickles and talked to the manager on 2/14/23 swing shift letting him know issue and he said that if you don’t want salt on your food you have to tell them when you order your food. I have never had to do that and I was an a&w customer for over 40 years. Family and I will not be coming back for a&w or Kentucky fried chicken food at the Kennewick avenue location.
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Stephanie Berman
My husband went through the drive through last night, and ordered a papa burger, a double bacon cheeseburger, onion rings, drinks, and lots of fry sauce. They got the onion rings & drinks right, but only put the cheese & bacon on our burgers, didn’t give us any fry sauce, and didn’t provide us with a receipt. You may be wondering why I gave them three stars. Once we discovered their mistakes, we called, explained the issue, asked for new burgers and onion rings (since the original rings would be cold by the time we got the new burgers), and they agreed. The second order was correct.
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Courtney P
Worst customer service we have ever had. The person taking the order was rude and pushy. They messed up the order and forgot items. My husband went in to ask for the issue to be resolved to basically be called a liar, that they did put those items in the bag so he took the bag and receipt back in to show the order was wrong and items were wrong just to have the lady be mouthy and rude about fixing WHAT WE PAID FOR (over $60!) it took them 20 min to resolve it and by that point the rest of the food was cold. Don’t waste your money or time here.
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Melissa Black
It was good. Had to wait a few extra minutes so that they could cook the corn dog bites, but getting the fresh food is always worth the couple extra minutes! However, this being the second time going through the drive thru where we maybe got a couple of napkins and absolutely no condiments or anything! So remember…always ask before taking off!!!
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Chris Schroeder
Seems like everytime I hit the drive thru my order requires me to wait off to the side after paying. Not exactly fast food I guess. But the food is just OK, except the root beer floats because A&W is among the best root beers so this spot isn’t totally helpless. I just don’t really favor it anymore compared to other fast foods.
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Rae Dob
I was craving a float the other day and made the mistake of ordering food. The lady at the drive thru couldn’t get my order right, so I drove up to the window to clarify. I thought it was all sorted out but when I arrived home realized the order was still wrong. Normally I wouldn’t be so irritated, its fast food, its the drive thru….But I paid for stuff I did not receive and have attempted to contact the store a couple times and have not heard anything back. To me, its a matter of good business practices rather than the money. Apparently management thinks its okay to steal from customers.
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Cheri Pittman
The even3 manager of this established was rude and condescending. She was very push at the drive through window hurrying us along. We are out of towners she acted like losing a customer meant nothing to her we will not recommend.
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