At Back Yard Burgers, we’ve been serving juicy 100% Black Angus beef burgers on our flame grills since 1987. Maybe beef isn’t your thing. Don’t worry. We hold no grudges. In fact, we offer several delicious alternatives like chicken, turkey, and veggie burgers – all prepared in the same way, on the flame grill. Join us for lunch, dinner, an afternoon snack, or late night craving – whenever you’re in the mood for that juicy flame grilled taste. We also offer catering, just contact our restaurant, we’d be happy to serve you at your next corporate event, meeting, party, or family gathering.
Casual counter-serve chain offering creative hamburgers, plus milkshakes & sides. Based on 317 reviews, the restaurant has received a rating of 3.9 stars. Price $
Address:
1723 Union Ave, Memphis, TN 38104
Phone: (901) 274-1544
Website: https://www.backyardburgers.com/locations/memphis-tn-union-avenue
Photo Gallery
Reviews
Sky
Ordered 3 salads for work lunch. Ive eaten plenty of back yard burger salads, so to say I was disappointed is an understatement. I always order the cranberry pecan chicken salad. Not sure what happened, but it has changed. Instead of the spring mix lettuce, it now has iceberg! The salad is half the size it used to be. It is more of a side salad than a meal. Very disappointing. I called grub hub to notify them that this had to be a mistake!!. They called the restaurant but there was no answer. I called the restaurant and chose the option to leave a message about my experience. The voicemail was full! $30 bucks wasted
… more
Nat H
So I normally check my order prior to leaving. Especially at this location but I was in a bit of a hurry this day. After sitting in line forever I place my order for a blackened chicken sandwich combo only to get back to work & discover the most awful looking burger I’ve ever seen. I don’t eat beef so there was nothing I could do with it. I called this location for two days straight go advise them that I would be coming back for a replacement and the phone line was continuously busy both days. Considering how long it took to get the order and how expensive their combos are you would think they would take the extra step to ensure order accuracy. However, I will take partial blame because I should’ve checked the order. I ended up paying $9.28 for a watered down Sierra Mist, not so fresh fries, & a burger that I couldn’t eat. Check your order anytime you visit this location. This is the 2nd time this has happened to me visiting this spot.
… more
Jessica Holt
Hockey puck.
… more
Megan R. Girard
This visit was purely awful! I ordered a pick-up through Doordash. I placed the order at 1:52pm since my break is at 2pm, since most places need time to prepare the order. The order was marked ready in less than 2 min, meaning no matter what my food was going to be cold. When I arrived at the location I pulled around to the back where you enter. The left lane was closed and only the right was open. Due to the line placement, I was not able to get through to go to walk-up window (but it did not seem open from the front nor a way to access it so I did not try) so i waited in the drive through. It took a decent amount of time and when I got to the speaker box I was told I needed to come to the walk up window. Again, not completely accessible due to BYB’s parking lot being entirely too limited.
… more
Quin Kelly
Well It appears this location needs a tune up in customer service, not knowledgeable of the menu, after being told an incorrect price after charging my card I was informed I need to give them an additional $0.66 for their mistake. Instead of just giving me the item considering it was their fault. Then they messed up my order. What could have been a pleasant moment will be my last, y’all need chik fil a training.
… more
Angel
Whenever I’m in town I always have too stop by and get a burger from any of there location in the area. I’m never disappointed and as always it’s worth the wait for me. Customer service at this location was great and I appreciate it.
… more
Nancy Greenwalt
The burger and fries were cool by the time I got home and I am 5 minutes away. The lettuce on my sandwich appeared to have been heated up and was dark and wilted. The fries were not fresh and a bit soggy. The prices are too high for this quality. I chose a time midway into lunch time thinking everything would be fresh. I would normally rate BYB a 4 or 5 so I will give them another chance.
… more
Nicholas Jackson
In a city where the service and quality at 99% of fast food restaurants seem to be designed to convince you not to return, this Back Yard Burgers has both good quality and good customer service. I’ve been impressed the few times I’ve had the chance to visit. Thanks, keep it up!
… more
Redriver88 G
Would have gave them no star but had to in order to write review. 10/12/2017 1259 pm the woman taking orders and giving the food is awful!!!! Began ordering and she cut me off and gave me my total. Had to go through the order once more. Rushed me the whole time! Got to window only gave me half my order and closed the window. I sat there until she decided to ask what I was waiting for. Then looked at me crazy when asking for the rest of my order. She needs an attitude adjustment. No on to the food. It was awful!!! Ordered white bred go a soggy wheat bun. As much as I have always love that place I will not be going back.
… more
Micayla Milligan
They have terrible customer service. They hate answering the phone, answering questions, following food instructions. I’m convinced that they just hate having to give people what they pay for. Don’t visit this establishment because you will only leave disappointed to the fullest.
… more
… View more