Kid-friendly chain serving classic Italian fare & pizzas, plus cocktails, wine & beer. Based on 25 reviews, the restaurant has received a rating of 2.7 stars. Price $$
✔️ Dine-in ✔️ Curbside pickup ✔️ Delivery
Address:
155 Otis St #2, Northborough, MA 01532
Phone: (508) 351-2500
Website: https://www.bertuccis.com/
Hours
| Monday
(Labor Day)
|
11 AM–9:30 PM
Hours might differ
|
| Tuesday | 11 AM–9:30 PM |
| Wednesday | 11 AM–9:30 PM |
| Thursday | 11 AM–9:30 PM |
| Friday | 11 AM–10:30 PM |
| Saturday | 11 AM–10:30 PM |
| Sunday | 11 AM–9 PM |
Reviews
Julianne Berg
I ordered food to be delivered from the Braintree location. This was the first and last time. The food took almost 2 hours to be delivered and was cold and
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William Shannon
Had a bad experience at the Darien, CT location with multiple rude and nasty staff members. After we tried bringing this to the mangers attention, and discovering that she was even more rude and nasty then the staff we had encountered we wrote to HQ and never got a response, location has recently been shut down.
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Theresa Frazier
If I could give this facility no stars I would. The bartender was rude. The leftover food from another patron had bugs crawling on it. The bathroom floor was equally disgusting. Was going to order food, but decided against it.
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David Levenson
Ordered pizza and chicken parma via the Internet to be ready at a certain time. I arrived 10 minutes early and the food was already ready, resting on top of the oven. Got it home found that the pizza was burned, the sauce was unevenly applied and the pizza was basically inedible. The chicken parma for $17 had 3 slices of chicken, little spaghetti and a drop of sauce. I live less than 10 minutes away and the food was cold by the time I got home. I filed a comment card and still haven’t heard from them. Now I know why when I went there their place was empty. Apparently, they don’t care.
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Bill, II
With much excited anticipation my family of 3 went to Bertucci’s for dinner the other night. For a long time I wanted to try their food, etc… So I was glad we were finally going. Upon entering, the hostess didn’t say anything like welcome to…. (like Olive Garden does) or even a simple hello. She said, how many? Unfortunately this is common in a lot of restaurants. Too bad they can’t be welcoming like Chic Fil A, which doesn’t seat you but they do greet you. So like cattle we followed the hostess to a booth. In the Annapolis, MD location this area where the booth was a 3 walled room, not very well decorated or inviting. When I asked about another location, nearer to the windows and more open looking, she said no one is serving in that area. However before we left the area was used. Oh I forgot to mention,she did not ask us if we preferred a booth or a table. My husband and I order the soup and salad. My son got the lasagne with soup. The minestrone was better than the sausage soup which was not very well spiced. Our server was pleasant and smiled but did not take away the plates in a timely manner,when they were no longer needed. Overall, I should have asked for better seating. The other side of the restaurant looked much more inviting. I think that would have helped with our 1st experience. With all the place to eat now a days, and you have to select carefully where to spend your hard earned money, will we not be going to this or another location.
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that mf ron
Bertuccis recently shuttered the doors at their Melville, NY location with no notice to any employees. They had everyone work Easter Sunday as if everything was normal, then called the staff Monday morning and told everyone they don’t have jobs anymore. They did the same thing at their Hauppauge, NY and Westbury, NY locations. To add insult to injury, in order to receive severance pay all employees had to sign a waiver saying they wouldn’t file a class action lawsuit. This waiver came with a VERY short time frame to complete and return it. It’s obvious they’re just trying to weasel out of paying everyone. This company is trash and I would recommend eating literally anywhere else.
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Robyn Meany
Ate at Bertuccis in Braintree last night and the employee hygiene is disgusting, the waiters are picking up dirty dishes with out gloves and then making drinks and serving people with out ever washing their hands. There is an outbreak of hepatitis A in a couple of states and just heard of one in a restaurant north of Boston. This why not enough hygiene concerns in these restaurants!
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R H
Ordered $50.00 on a delivery, they used postmate or uber. I never received the order which they confirmed. I was told to take it up with uber. No response when I contacted Corp, management. Never again!
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Baird Stokes
I want to order a pizza, but the last time my order was wrong, and the manager on duty questioned the young person that took my order as if I were a liar. So not real comfortable going back he screws up my order and wants to Make out like it’s my fault!!! ????
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Mike Paul
This is got to be the best Italian franchise around. I don’t typically eat at franchises if I can help it but I certainly make a point to stop here!
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