Chain of family-friendly diners serving breakfast, burgers & other American comfort food. Based on 462 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ No-contact delivery
Address:
1720 E Sternberg Rd, Muskegon, MI 49444
Phone: (231) 244-3039
Hours
| Sunday | 8 AM–8 PM |
| Monday
(Labor Day)
|
8 AM–8 PM
Hours might differ
|
| Tuesday | 8 AM–8 PM |
| Wednesday | 8 AM–8 PM |
| Thursday | 8 AM–8 PM |
| Friday | 8 AM–8 PM |
| Saturday | 8 AM–8 PM |
Menu
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Photo Gallery
Reviews
Jack Jack
Give yourself a good 2 hour window to eat here. The food is good, but the service is SO SLOW. I have been here about 5 times in the last year, and every time, we have to wait at least 45 minutes from ordering to actually getting our food. We’re a family of 4 and we usually get here between 9am – 11am on Sundays. The servers are good, not over-the-top nice or anything, but they do their job. My biggest issue is just how long it takes to get your food and the lack of happiness I guess. As far as the atmosphere, no one really smiles, but you can see they are just doing their job. The TV’s are cool. Portions are average.
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Cindy Arbutante
Our dining experience started with us having to go to the group of employees standing around in the back and ask who our server was. Service was terribly slow. Food was incorrect, cold and not appetizing. Another table left before their food came out and another table was visibly upset with their whole experience. Our previous visit was so so, but this one was horrible. Staff was very unprofessional.
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Lori Pickering
Order to Philly cheesesteak got more grace than cheese could not even eat. I would suggest for them to get someone in from corporate and show those little kids how to run a restaurant
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Marian
The food was delicious.
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Lynn Gibson
This was our first time. The restaurant is very clean and I loved the layout of the menu. My granddaughter got a strawberry shake and found it to be delicious. I sampled it and agree. My granddaughter got the Frontier Burger with a rye bun. She is not normally adventurous but found she really enjoyed it. The meat was flavorful, juice and tasted fresh. The condiments, like lettuce was crispy and she enjoyed the big boy sauce. She also enjoyed her French fries. I had a Slim Jim with onion rings. The onion rings were tender and crispy without any greasy oil. The zesty dipping sauce was excellent. The Slim Jim was fresh, crispy bread. The ham and condiments were fresh. I really enjoyed it. Service was very good with smiling, friendly staff. We will definitely go back.
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Ryan Dale
This is my second time here. Both times the service was terrible. I get it, servers get paid peanuts. However, when the host walks by tables, they could help with refills. Both times I’ve been to this BigBoy, I have to wait till after my drink if empty to get a refill. The places that have the best service never even ask if you need a refill, they just fill it up when they see the drink getting low. The servers should constantly be checking on tables. Here, they take your order and go hide in the back until your dinner is done.or they are more worried about filling Ketchup bottles (do that before and after close). The food is good. Of course, hard to screw up a Burger and Fries. Based on all the poor reviews, this is all a management issue. They get business because the brand is strong, especially with Boomers. The problem is you will eventually get no return customers cause the servers don’t know how to do their job. Customers are always first!!
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Alexis Xoxo
I don’t like giving bad reviews but when one is due, it has to be done. I like to visit a place a few times before I give it a review. Simply because I understand there are bad days and good days. Upon my first visit, there is only one other table that had people at it. So I was thinking, sweet, our service is going to be fantastic! Boy I was wrong! We ordered breakfast food for dinner, and even though the main food was just OK, the sausage links tasted like they sat there for the entire day and had been microwaved. Luckily the rest of my meal was mediocre enough to tolerate the bad sausage. Upon our second visit, I decided to order some actual dinner food. This time the service was still slow, with people at 3 other tables, and my food was barely warm and again very mediocre tasting. On our third visit (and will be our last) there were 5 tables with people at them. The service was even worse this time. One person took our drink order and they never brought them out. Another person noticed we had been sitting there for 15 minutes and took our drink order again and brought them out. We ordered our food and it took about 35 minutes to receive it. Again, coming out barely warm. Wile we waited we heard 2 of the tables ask for the manager, and then complained about their food. I ordered onion rings with my meal, the fact that my onion rings were even put on a plate by whomever cooked them, was completely unacceptable! Then to pass them to the waitress and the waitress actually bring them to me is even more unacceptable. They were so burnt I couldn’t even eat them. And at $4 for onion rings you would think someone there would get it straight. I’m not one to complain about my food to someone but this time it needed to be done. When we went to pay the manager rang us up and asked how everything was, I told her the onion rings were unbearable. She made all kinds of excuses and then took the price of the onion rings off from our bill. Just a tip. Apologize, fix, and thank your customers. They do not need to know all the reason why you could have possibly served terrible food to someone. The simple fact those onion rings even made it on a plate by the first person is what is disturbing. I only gave 2 stars because the onion rings were removed from our bill. Sadly I feel this place will close down shortly just like the last 10 businesses that have been in there.
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Anita Niswonger
Seated right away. The waitress was funny. Our order came quickly. My Slim Jim was served in the shape of a heart, which I found endearing (because I love me some slim jims)!
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Renee C
I love this new atmosphere of Big Boy. The look and decor are great!!!! Our waitress, Ronda, was friendly and kept our drinks filled.
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Mae Mae
I had a very good experience!! 5 star 2 thumbs up! Server was exceptionally well and took care of us and the food was amazing like every time I come in. I love the consistency good job guys!!!
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