Sandwich-shop chain offering a variety of subs & panini, served on bread made in-house daily. Based on 338 reviews, the restaurant has received a rating of 4.3 stars. Price $
Address:
11 E Ash St, Lebanon, OR 97355
Phone: (541) 258-2054
Website: http://bigtownhero.com/
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Reviews
Isabella Hydorn
I love the sandwiches but they never have bread past 2! I’m a hungry college student and I always want it after classes, and look forward to a nice sandwich only to get there and it be closed. If you try calling, it’ll just stall out, so I have no idea if they’re open and busy or closed because of bread. Please put an answering machine on your phone and switch it when you decide to close early, cause it’s really infuriating to call, call, call and then decide to check for yourself only find out it actually is closed. I gotta be honest, they’re lucky they’re the only real sandwich place in town, cause I would DEFINITELY be looking elsewhere for somewhere that actually has bread, is open to their listed hours, and has a clear closed answering machine if they really decide to close early.
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Chérie C.
I liked how clean the previous owners kept the restaurant. I liked the hours better, too. You really ought to keep the same hours as them. 10 AM – 8 PM Tuesday – Saturday. Most of us folks living in Lebanon and surrounding areas don’t mind the downtown shops closing at 5 PM or 6 PM, but get upset if eating places close earlier. Also, make more breads to not sell out so fast! So, uphold higher cleanliness standards in the kitchen, make more breads in early morning, and longer hours open!
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Jeni Powell
Online ordering wasn’t a good experience. Waited quite a while after I got there. Order wasn’t completely right. That place used to be very strict on hand washing. Not now. Yes they were busy with a large order but that is no excuse not to wash your hands between register then back to food. I did say something. Their food is delicious which is why I gave it 3 stars. Unfortunately it used to be a 5 star. Hopefully it will again. I will still eat there but I will order inside to make sure they have clean hands. I suggest that if the owner reads this they will have refresher courses with the employees.
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christina wiley
I love their food! However I have been trying for over a month now to get a sandwich and every time I call its early afternoon and they are either already closed or are getting ready to close because they have ran out of bread. What kind of a sandwich shop always runs out of bread?????
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Cameron Carter
It’s great food, but this place seriously demands new management. They’re open until 5, but if you call before 1pm more than half of the time they’re completely out of bread. This happens countless times, and is beyond frustrating. If you run out of bread THAT often, make more. Problem solved.
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Chris Leslie
The sandwiches were not made as ordered. I ordered a 6″ turkey berry delight, the cranberry was missing in action! Also I ordered a 12″ ham on wheat with bacon, cheddar cheese, lettuce and ranch dressing on all of it, tomato on half and the other half was to have black olives and pepperoni added. It came on white bread, no bacon, no lettuce and no dressing. On the the second half no pepperoni but there was peppers. If we had eaten in the store I would have taken them back. What we got was good but I won’t go back!
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Wyatt King
Love me some Big Town Hero! Best bread among Lebanon Sandwich shops.
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Jennifer Miller
I have been coming to this Big Town Hero for a while. Ours in salem closed down so every time I am out in Lebanon I stop by for lunch. This time was the dirtiest I have ever seen it. The kitchen was filthy, the floor was covered in dirt, the employee table was stacked high with trash and drinks and the bathroom was gross. I was nervous but ate my sandwich anyway, and alas I have been sick for 2 days. I love BTH, but they need to scrub the place down and make sure the employees are coming in clean and hygienic. (One employee looked very sweaty and unkempt like it had been a while since a shower)
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Terry Martin
Bread baked fresh daily! Great sandwich spot, fresh ingredients, family owned, they put out an awesome sandwich. If you haven’t tried them, I highly recommend you do. Quality sandwich, friendly service, clean establishment, well done!
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Kailee Ehlers
Always have considered big town hero my favorite sandwich shop with the bread being so soft and yummy. But just went today and they completely changed everything. The bread dosent taste fresh anymore. Only 2 sizes of sandwiches now. And if you order the 12 inch it just comes on two 6inch loafs. Bread is so much harder and the onion bread no longer has onions on top of it. The bread is now hard and tastes soooo much worse.. Just a huge disappointment. Nice job turning yourself into a subway. Yuck.
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