Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 732 reviews, the restaurant has received a rating of 3.4 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
65 Drum Hill Rd, Chelmsford, MA 01824
Phone: (978) 452-0693
Hours
| Monday
(Labor Day)
|
10:45 AM–10 PM
Hours might differ
|
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–9 PM |
| Sunday | 10:45 AM–9 PM |
Photo Gallery
Reviews
Rikhav Kothari
Had a scare a couple months ago with cross contamination of meat in the sofrita tray. Came back 2 months later to find a mess as defined in the attached photos.
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Samson O
I just visited the site located 65 drum hill rd, the staff were very rude, handling food with bare hand and I recall we had a queue of about 7 customers and one of the waitress ordered everyone to leave the restaurant that they are only taking online orders. This outlet does not value the customers at all, Please do not go here if you have an alternative place to eat from or if you value how you food should be handled. the staff in the pic is the one who ordered everyone out
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Danielle
I went in store and they had switched to online order only for being short staffed. I ordered online and they were out, so I didn’t get my order. They couldn’t give me a refund in store, they told me to call. I had to jump through hoops to get my refund. After all that, the customer care rep had to call the store to verify that I didn’t get my order before issuing a refund! This doesn’t make any sense. My husband and I won’t be supporting this corporation any more. Horrible customer care.
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Terrance Crocker
Chipotle usually a good stand by for quick good food but not this one. Come in and they are only taking on line orders despite that clearly being slower when in store already. The place is a mess. I would avoid ever coming again.
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Casey Callison
Came in close to close which we didn’t realize at first. They were missing quite a few options. No beans, no taco shells, no lettuce, no pico and what they did have was probably out for a while or bottom of the batch because it didn’t even taste hot.
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Grace Emmett
I understand that sometimes hours are limited due to staffing. However, this location struggles and it’s been struggling. We’ve ordered from the app and drove there to only find out they were actually closed. They’re always out of dressing, but won’t tell you that until you’re asking for it or just won’t put it in the online order. The staff is nice (from my experiences) but the communication and customer service is lacking. Even though this location is way more convenient, there’s always something. Customer support is super helpful if you reach out, but that doesn’t resolve the issues that this location struggles with.
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Sarah Kanellas
Ugh I hate leaving negative reviews but this chipotle is such a let down. I wish there was a different one close to my house. I’ve been there 2 times in the last 3 weeks and they keep saying their blender is broken so they don’t have salad dressing. Also, it’s a mess. I’m not even a picky person, but my bowl has sour cream all over the bottom from a messy counter and it’s just so gross. I’ve lived in so many different places and chipotle has always been my go to for a consistent, yummy lunch. This place is seriously terrible. Upper management, fix this????
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Valerie Viengngeune
Definitely one of the busiest place where they are always loading more protein especially steak. You’ll be lucked out if you even get the right portion of steak. Serving area is usually a mess but I do not mind it but the last time we were there the burrito was so small and my burrito bowl. Like really?
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Undertheclouds 978
Payed for 2 full meals with chips and drink. Got just a burrito with nothing but meat and cheese and a burrito bowl with absolutely nothing we order but avocado, meat and cheese. No chips, no drinks. They are refusing to refund us as well. This place has screwed me for the last time. I’d really recommend avoiding this chipotle
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J
Finally I have to leave a review. I ordered a burrito bowl and my food came totally cold, including rice, beans, chicken. This place is a mess. They don’t have a time to be open or closed. Some days they don’t even open and don’t leave any sign at the door when they are supposed to be open. Whoever owns this place, do me a favor, CLOSE IT ASAP. It’s over.
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