Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 136 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
6740 Pittsford Palmyra Rd, Fairport, NY 14450
Hours
| Tuesday | 10:45 AM–8 PM |
| Wednesday | 10:45 AM–8 PM |
| Thursday | 10:45 AM–8 PM |
| Friday | 10:45 AM–8 PM |
| Saturday | 10:45 AM–8 PM |
| Sunday | 10:45 AM–8 PM |
| Monday | 10:45 AM–8 PM |
Photo Gallery
Reviews
Laya Mehta
The staff at this location are just careless and sloppy. Something is always off when I order from this location. Either the rice is undercooked or the chicken is overcooked or it’s something else and this time I got a bunch of greens with the stems still on. Who wants to eat stems?? So gross. Had to pick them all out. It’s like they just don’t care. This is what I paid $13 for? Yuck. Never again.
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Elizabeth Yull
I was here about 2 weeks ago. I was the only person in line. The lady walked over to me while wiping her guacamole gloves all over her apron and then proceeded to make my order. GROSS! I was in such shock I never asked her to replace her gloves. I asked for a bowl. I get rice, the new steak, cheese, sour cream and lettuce. I was given 5 pieces of steak, and barely anything. When I asked if I could have more lettuce I think they put 5 pieces on. I then asked for the vinaigrette which they then said we are out of. Ok, at this point someone from behind the counter came out I’m assuming on their lunch break to order. They said “oh my gosh you can’t be out of that guys!” They proceeded to just stare at me. The last time I had been there and they had been out, a nice gentleman said oh I will make it fresh right now for you! Took about 5-10 mins. I WAS THE ONLY PERSON THERE this time. There were probably 8 people working. There was plenty of time and hands to make some. I then get to the counter and was charged $16!!!!!!! As soon as I got to my car i filled out the survey on the receipt. I have yet to hear back. So here I am writing this. I will absolutely never be coming back here which is sad as I work right down the road and used to love to come here.
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Lia L
I ordered a chicken quessadila online because it’s digital only. The app didn’t give me option to add more chicken or cheese. When I went to pick up the quesedilla the cashier only had a sorry to say. I also asked for extra rice and beans on the side and didn’t get that either. The quesadilla was super small as well. I also went to call the store ahead of time and there was no phone number showing online for this chopotle. Overall very disappointing service will not be coming back here again. They used to give three pieces of quesilla and now it’s two small ones and before they were a bigger size as well. I spent almost $15 for nothing.
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Rebecca George
We were the last people there and it was prior to closing, order was placed online. They messed up my bowl completely, it was missing fajita veggies, black beans, lettuce but had a tonne of cheese on top that I didn’t order (I don’t eat cheese). My husband’s bowl had the fajita veggies I asked for (he doesn’t eat them). It was such a disaster that we had to order chipotle at another location and go all the way to get them while we starved. Considering this location has so many bad reviews management should change the staff. Something is seriously wrong here.
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Adam Wehrlin
I came from out of town to grab a quick dinner. They got the order completely wrong, screwing up my diet.
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KJ A
They were out of Guacamole at 530pm. Server was not personable, offered no little extra or even to bring some over when they made more. Plus it’s quite expensive for the portion size.
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Avon Lo
Walked in to ask a simple question and the wasian girl who worked there was standing around doing NOTHING – staring into space and loudly interrupted to say, ‘the line starts over there’ when I was not ordering neither was I standing in line… She asked me to repeat the question… Maybe try paying attention first. Workers cannot give a reply without giving attitude.
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R Shammah G-mail Account
This specific location is better than most. They had everything on hand and were actually working! Some tables still needed to be cleaned off but there was still plenty of clean ones to choose from.
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Pam Vitu
This Chipotle is always so clean and has very friendly staff. There is usually plenty of parking, even with the heavy traffic in the adjacent Starbucks drive through.
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Jess B
Not sure what happened to this location, but apparently now it takes them 25 minutes to put together an order for chips and guacamole. With chipotle’s prices I’ll take my business elsewhere
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