Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 162 reviews, the restaurant has received a rating of 2.5 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
699 W Gaines St, Tallahassee, FL 32304
Phone: (850) 270-5161
Hours
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday
(Labor Day)
|
10:45 AM–11 PM
Hours might differ
|
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
Menu
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Reviews
Julia Collins
Im giving minimal stars cause they charged me for guac they didn’t have and did not offer a solution other than coming back to the store. My card should have never been charged for guac on a pickup order. They should have called to let me know they were out.
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Erica Jackson
I dont like this location. The staff does not recognize their customers when they come in. I’m sitting in the parking lot right now because I have to wait until 11:30 for my pick up order that should have been ready at 10:30. When I went to pick up my food, me and another customer walked in together. 2 other people walked out with nothing. The guy that held the door for me went to the hot bar to have his food prepared, and the tall, slim white guy told him something that I didn’t hear, and he left. I’m standing at the checkout counter waiting to get my food, and NOBODY acknowledged me for about 3 minutes, and there were 3 workers right there in front of me. So I said loud but polite, “Good morning, I’m here to pick up an order for Erica!”. This is the 2nd time I’ve been in here where I’ve had to initiate conversation about me picking up my food. There is no manager to talk to. The staff is always irritated. I just dont understand why they even open their doors to accept customers if they are not ready to do business. After today, I won’t be a customer at this Location. My staff and I love Chipotle, but this is an inconvenience with bad customer service on top of it.
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Michael Davidson
I’ve been to many Chipotle Mexican Restaurants. It’s one of my favorite places to eat. However this location is one of the best I’ve ever been to. The staff, from the cashier to the grill cook to the manager were all friendly, knowledgeable, and gave the utmost customer service. There’s something different about this location. I can’t put my finger on what it is, but whatever it is, it’s super positive and it’s showing in the staff, the restaraunt, and the food quality. 10 out of 10, highly recommend and most definitely will be back. (Probably tomorrow.) Great job.
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Jolene McCrary
The worst chipotle location by far. For some reason i’m eating my bowl and i’m CRUNCHING on undercooked rice. I didn’t see them change their gloves after manhandling the toppings and it looks a hot mess behind the counter. The underdone rice really did it for me though and to top that all off I wanted regular lemonade and for some reason it’s a brown substance coming out of the dispenser. 0/10 would not come again. If I could put 0 stars i would.
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Anthony Martin
I normally go to this location when I’m in college town. It’s always pretty crowded but the staff does a wonderful job getting everybody through. The store is clean and the food is great. Keep up the good work guys.
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Tom Cruise
I have never left a bad review before but jesus christ!! I ordered a pickup order and my bowl only had half of the toppings i ordered and my friend asked for a burrito but got a bowl. The guac wasnt even mashed all the way and even had giant peices that still had skin on them and the chips were extremely stale. This is hands down the worst order ive ever gotten from any establishment!!!
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C W
I arrived at approximately 12:35pm and I ordered a chicken bowl w/extra chicken, guacamole and side tortilla. Within minutes, I informed the cashier that my chips were extremely stale. I was given another bag of chips. However, I returned at 1:45pm and asked to speak with a manager regarding my food. I explained to her that the chicken had no seasoning and was very dry. At this moment, she refused to believe that I was not satisfied instead she blatantly stated that Chipotle chicken will never be unseasoned because it’s seasoned with salt. During this time, I asked for her name because she was not wearing a name badge nor was I going back and forth about being dissatisfied with my food. Instead of providing her name she handed me a business card and stated to call the manager “Kierra Hicks” because she doesn’t have to provide me her name. Then, she turns to speak loudly with her associate about the situation while I’m standing there to receive a refund. Also, she did not know how to refund my money so she called someone on the phone to walk her through the process. So, I will definitely give Kierra a call because of the employee’s poor customer service and unprofessionalism. A brief description of the employee is, an African American woman, wearing braids or plaits, mid 20’s, short, and medium build. Above all, I hope that customer service improves at this particular location because at the end of the day employees represent Chipotle and as a customer I want great service.
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dylan
Worst chipotle I have ever been to. They always skimp on serving sizes, absolutely horrible customer service and the place is a complete mess 100% of the time. About a month ago I walked in while they were cleaning the floors, there was a puddle of water probably half an inch deep covering the ENTIRE FLOOR. I walk in and slip (almost fall on my head) and the employees look at me as if they don’t understand the concerned look on my face. I hope they get some better management or something, if not just close the place down, would be better off having a completely different restaurant there…
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Christian Goodenough
Asked for hard shell tacos and the lady was too lazy to make them. It’s not a hard task
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Corinne
I paid extra for guacamole, queso and chips and got about 10 chips in the bag. I find it strange because I paid a decent amount of money for these items. The queso left much to desire. The burritos we ordered taste like plastic and when ordering extra for sour cream, we received a minuscule amount. What a joke this place is. It’s unfortunate that the college town area is filled with locations with complacent college kids. Stay away.
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