Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 434 reviews, the restaurant has received a rating of 3.4 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
2013 N Roan St, Johnson City, TN 37601
Phone: (423) 218-0493
Hours
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
| Tuesday | 10:45 AM–11 PM |
Photo Gallery
Reviews
Angie Alpern
My Spouse and I have dined here at least 15 earlier times and have not been there in at least 10 months. Today we went in at 2:30 PM and the store was NOT busy at all, the place was filthy, the glass in front of the food was nasty on both sides to the point you could hardly see the food on the warmers. The young blond adult male serving the food had the worst attitude possible, he plopped one small forkful of pork on the wife’s bowl as though was serving very small child, yes there was hardly any protein on the plate at all ! I asked him to re- address the portion and he rolled his eyes and very belligerently slopped to more small amounts on the plate! “ I was ready to leave but wife was hungry and needed to take her daily medicine ! He handled my order with the same belligerent attitude and did not care at all about the customers or the people he was serving. The food counter where the food is prepped looked like a kindergarten cafeteria floor after lunch and the glass as I stated, was filthy to the point where you could barely see the food on the hot bar. At this point, we checked out using a gift card from reward points from our bank. The cashier was wonderful, very friendly, unlike the food prep. As I left the store, I realized I was pretty upset and called and spoke with the assistant manager, who we will just call the K. I tried to relate to him what happened and he had a horrible attitude and spoke like a robot talking like he was put out with taking my phone call. I had to ask him three times to confirm he was going to give my information to the general manager, “J” and he replied back with a cocky hateful attitude I told you I would, when in fact he never did. Now to add insult to injury we got home and I looked at the register receipt and he had the nerve to tell the cashier to charge us for double protein, which was not what we got. Both the assistant store manager and the food prep server do NOT need to be working here and have horrible attitudes. I do intend to follow up with the store manager at one point during the week as I don’t expect I will hear back from him even though I left my information with the assistant manager! this place has turned into a very dirty restaurant with horrible service ! Both bowls got trashed at home!! The chipotle corporation should be ashamed of this location and the workers here! Sincerely Jeff and Angie
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Bryan
The food was delicious, but over priced. This used to be my favorite store to get some fast food that was mildly guilt free, but I rarely visit the store anymore because prices have climbed to 33 bucks for two people to get a burrito and a drink. The prices are getting into the territory of cloth napkin dinning.
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Tony Cradic
After my bad experience at a Knoxville Chipotle (reviewed earlier), I thought I’d give Johnson City a try. The deep fryer was broken so no chips or hard tacos. Sigh. The restaurant wasn’t busy and yet was a mess. No clean tables. Drink station a wreck. Garbage cans full and spilling out. We dined in because we were killing time, and the entire time I watched as most of the employees stood around playing on their phones and chatting it up. No effort to address the mess in the restaurant. I gave 2 stars because my food was actually pretty good, but the manager on this shift is seriously lacking. My recent Chipotle experiences to date- both not good. Starting to look like a brand issue.
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andrew black
Mediocre Mexican restaurant that tastes nothing like authentic Mexican food. Rice has no taste and it was a waste of my time and money because we threw most away. I will be going to an authentic Mexican restaurant for now on. The meat was okay but nothing to brag about. Me and my wife will never eat there again.
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Brad Ford
Absolutely disgusting today 8/23/23 5:30 pm.
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Vickie Ollis
They were out of guacamole at 2:00 pm. Some of the options for the burrito I ordered were almost empty. The area where the choices were laid out was very messy. The area next to the drink machines where one was supposed to empty the leftovers and stack the trays was gross, food all over the place.
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Aryka Lenheim
Absolutely terrible. The rice was undercooked, the meat was bland, the service was lackluster, my $17 burrito bowl was BARELY worth $10 and the chips were extremely stale. The amount of rice to meat was WIDELY off. If I’m paying this amount for food, I expect good food and service. How is this location still operating with such terrible service?! The amount of negative reviews, you would THINK chipotle would step in and redo management. Because clearly there’s something wrong here. Do better chipotle. I read all the negative reviews and decided to give it a shot anyways, HIGHLY DISAPPOINTED and will not be going back here; ever. I’d rather eat Taco Bell or gnaw on a trash can rather then waste money here again.
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Elizabeth Hodge
If you’re out of something as big as chips, why would you not telling the customer that ahead of time? I would have left and gone somewhere else if I had known but they waited till after my burrito was made and I was at checkout to tell me they were out? $10 later and all I have is a burrito that’s barely worth the cost to begin with.
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David Dunavent
I will not eat here again totally unclean, greasy, trashy and the was the dinning area! I can’t imagine the food station. So they ran out of chicken 15 min wait your in line people behide you so, I said, I’ll substitute for carnitas (pork) a dollar more then chicken, can I get it for the price of chicken they said, No. it’s not my fault y’all ran out of chicken someone needs to be on top of that. Don’t wait till your completely out. So needless to say unclean dinning area and fountain area don’t get me started!!!! Won’t substitute any meat products first and very last time here. I’ll be letting all my peoples know not to dine here. Go next door where you don’t have to look at food on the floor from hours of customers before you.
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Mercedes Claire
I bit into my burrito and it was crunchy as hell because the rice was the texture of nails and my chicken was like chewing a leather boot. how u gonna undercook and overcook something in the same burrito that I paid so much for?? No thank you!
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