Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 814 reviews, the restaurant has received a rating of 3.6 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
1936 N Illinois 83, Round Lake Beach, IL 60073
Phone: (847) 543-4266
Hours
| Sunday | 10:45 AM–11 PM |
| Monday
(Labor Day)
|
10:45 AM–11 PM
Hours might differ
|
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
Photo Gallery
Reviews
Alexis Marie
I ordered a bowl and the meat was mainly all fat, and then half way through my food I found plastic in it… not really satisfied that’s for sure
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The Wolf
Update they gave me a buy one get one free for my last order complaint…so I used it and this is what I got it’s barely full about half or less there’s maybe 2 tablespoons of rice a few shreds of lettuce and mostly cheese…..the meat portion seems ample if they filled up the rest may be ok .. my wife’s was same way but 1 quarter of it was full of sour cream so it looked more full….my son got a burrito and it was like a mini kids burrito but the worst one was the barbacoa bowl ..very disappointed again…I guess it’s true if your not there they make them small….
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Deb Norton
Seven people ahead of me when I got there. By the time I got to the front of the line, they were out of white rice, black beans, and chicken.
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capri cutchin
Chipotle used to be such great quality and service for the price, it’s not anymore. The last 4 times of me ordering at this location in a span of year, I have waited to write a review or say anything, because I wanted to give them chances. It keeps getting worse, every time I do a mobile order, they mess it up or forget ingredients. Tonight, the card machine was down and it was “cash only”, so I stood in the restaurant and did a mobile order for pick up. I only wanted 5 things on my order; rice, meat, beans, cheese and lettuce. Every single time they forget the cheese, and they did it again tonight while I was standing there.
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Mason Clark
Always running out of food, dirty tables, full garbages Everytime I come here, which is usually once a week. Needs better management bad. Half the employees look stressed trying to keep the customer happy, the others are standing around effing off in the back during a dinner rush, absolutely mental how they keep customers. Paying $30 for 2 bowls of stuff I settled for cause they’re always out of everything is getting out of hand.
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Stephanie Zoltek
Worst Chipotle experience ever. We ordered online and chose a salad and a burrito bowl. My salad was missing rice and salsa and while the burrito bowl had everything, both were skimpy at best- maybe a third of the way full (and I’m being generous) each. I had 7 mini pieces of steak. We got chips and guac too and the chips were mysteriously under done- guac was good though. The quality and quantity of the entire meal was very low. $32 later and now we have to find something else to eat for dinner. We’ve been to this location before and it’s been pretty good, but this will make sure we don’t return.
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Maria
Order online and waited for 25 minutes after pickup time. During a point when there were NO walk in customers, I asked if they could just make it now. The first person said yes and went to tell the staff not to make my order but her manager stopped her and told her no. I asked why and he said then they would have to make everyone else’s. There were at least 10 people waiting so YES, when there are no walk in customers, help get the online orders up, completed.
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oktobers own
I work in food so I understand staffing fluctuates and sometimes you have ppl and sometimes you dont…my ONLY issue is the cleanliness of the restrooms, the last few times I’m here…gross…the toilets, walls baseboards…I didn’t even use it. I see it’s all young kids working so I get it but someone please detail clean the restrooms and then clean em regularly. It may be because they are unisex now but come on.
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Melissa Smiley
Update: corporate saving the day for y’all. Reached out to share my feedback and once I talked to a live agent I got a good resolution. I only gave 2 stars because of of customer service—otherwise I’d give it a zero.
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Bob Brunk
Owner refuses to modify my burrito bowl order. I’m currently sitting at another Chipotle that offers flexibility and great service. This place skimps on ingredients too. Avoid.
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