Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 692 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
951 E Interstate 30, Rockwall, TX 75087
Phone: (972) 722-0445
Social Profile: 
Hours
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
| Monday | 10:45 AM–10 PM |
| Tuesday | 10:45 AM–10 PM |
Photo Gallery
Reviews
freddy rashid
Walked in at 6:30 and 3 key items were out. They had no steak, no brown rice, and no veggies. I had no issue waiting as others were doing so as well. The girl serving had a very bad attitude, the lady in the back rushed the person cooking this resulting is undercooked brown rice, chewy steak (with a lot of fat) and undercooked veggies. Terrible service and horrible food. Judging by the amount of negative reviews, clearly upper management does not care. They probably take home a nice salary and preach about quality don’t waste your money Here.
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victor m gomez
I came around 9:30 pm on a Thursday to get some good food and all their food is good no complain about the food . Good job guys
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cathy morales
We ordered online and when we opened our bowls one of them looked half empty, they usually give us a good amount of ingredients but not today. Eventhough the order was correct when I called the restaurant it’s automated and there is no way you can speak to management. Instead you get an email to submit your issue and they will call you back. Or so they say.
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Clayton Weaver
This place is always out of ingredients every time I go in. I finally get tired of my food not being made the way I enjoy it, as a food industry vet, I get it that sometimes there’s either supply chain issues, a new kitchen manager etc, I ask the cashier if they got a new kitchen manager, no one seems to know why they’re always out of food. I would like a simple answer so that I can understand more and be patient with them, but whenever people act like they know nothing about why they can’t make food the way they’re supposed to, and give nonchalant idk answers it gives off the impression no one is looking into why they can’t make food how their customers ask or management isn’t being vocal or communicative to the people on the front lines fielding these questions from customers who get sick of coming to a place they’re willing to spend their money, wait in line for 10 minutes, just to get to the front and be told something as basic as rice is out. Or something as popular as the corn salsa is out. The lack (or pretend) of knowledge about the problem only makes the establishment look less competent to handle basic food pars and ordering accurate, volume based truck orders. As a previous manager at a training Chipotle store, I’m truly disappointed how much time I’ve wasted coming to this store and my favorite meal can’t be made with the mix of ingredients that makes it so good. So much potential in this place.
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APRIL Spencer
My sister in law placed a carry out order for my husband and he pulled two long pieced of hair out his bowl. I tried to called the restaurant it’s automated and there is no way you can speak to management, you get an email to submit your issue and they will “call” you back. We were extremely disappointed being that we absolutely love Chipotle. Please in force a hair net policy and be more customer friendly.
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Tyler Wagner
I honestly do not know how this chipotle is still getting business. Most of the reviews are negative, yet nothing has changed the few times I’ve given this location a chance.
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Michael Taylor
The first time I went to the Chipotle in Rockwall, Tx I ordered a bowl of simply rice, chicken and queso. It was by far the worst absolute dish I’ve ever had. Not enough to feed a small child after asking for more the young lady put a quarter spoon of chicken on the bowl. But, it tasted decent. Now I waited about 2 months and ordered a chicken burrito with rice and queso. Unfortunately there was maybe 1/8 ounce of chicken on the whole burrito and it tasted like they must of soaked the chicken in laundry detergent. I have been eating at Chipotle’s all over Texas and most have been good. This restaurant in Rockwall is the worst Chipotle that I have dealt with from quality of food to customer service. I live here and won’t/can’t enjoy my favorite restaurant due to the lack of professionalism, no pride in quality of work, poor preparation of food and entrees. Absolutely poor quality, service and communication from everyone on their team. Horrible and waist of money!
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Inter 83
Workers are rude and make faces when you place your order. If it’s too much then why work in a fast-paced environment? Chips were less than half the usual amount. Sodas had a funky taste.
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LS-33wraith
I’ve only been twice and will make updates but overall ehh, service is ok not outstanding food was ok but portions both times where small
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Dee Coleman
COME ON YOU GUYS! What is happening in the world today. No one gives a dam nowadays. Is it just me or am I just over dramatic when I say these fast food restaurants and their employees and including the owners just don’t give a dam about customer service, quality, consistency, and most of all cleanliness. I’m starting to think even posting dam reviews, no one cares and seems to not want to make things better, but I’m going to do it anyway because Google owns this! Whatever happen to teaching our employees customer service and how to at least show or pretend that they have respect for the customers and themselves. I went into this restaurant and everything that I’m mentioning in this review are facts. There’s no food ready, or they don’t have it, the counter tops are disgusting, food of other colors are running into the next one. The cook thinks it’s funny to not have rice and meat available. The cashier looks stress because she’s the only one running back and forth to get Uber eats, and checkout customers. The server wants to scrape you the (backwash) leftovers from the bottom of the pan and make it stretch. Seriously Chipotle! Oh, and let’s not mention as you going down the line to put your order together, it’s not until you get to that item they say, “we don’t have anymore of that. EXAMPLE: I have a Bowl with no bowl, beans, but there’s no rice, corn, but there’s no meat, sour cream, but there’s no sauce, one teaspoon of cheese, and there’s no chips. Readers, you catch what I’m getting at. Why be open if you’re going to make me go to Walmart or Kroger to make a meal for my family. I guess I need to stop supporting fast food restaurants and making them rich for nothing because clearly I’m not getting nothing out of it but bad vibes. Dang, I had to give one star because it wouldn’t let me complete my review. Google you next.
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