Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 736 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
1396 FM148, Terrell, TX 75160
Phone: (972) 563-3343
Hours
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
| Monday | 10:45 AM–10 PM |
| Tuesday | 10:45 AM–10 PM |
Photo Gallery
Reviews
Jordan
Really enjoyed the chicken al pastor burrito bowl! It’s just your standard Chipotle but everything was what you would want and expect from a place like this.
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Joseph
Overall good experience. Burrito was nice and full, steak was served scoop and a half. Was greeted well, and people at the counter were nice.
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Jessica Antunez
First of all, wth? What’s wrong with the manager? If you could even call her a manager because what a horrible customer service. I was a service manager for some years at chipotle and to see how bad this chipotle looked and the way these people’s customer service was.. HORRIBLE HORRIBLE! For one, the line was disgusting. Two, the manager and the other young girl were slamming and had attitudes, no type of team work (as I was trained and trained other to work smarter and not harder.) Three, they were out of things on their line and the grill guy was already cleaning the grill when it’s only 9pm. Four, trash all over the place. The trash bins were over the top! And lastly, five, we had to leave the place because that’s how uncomfortable we felt with the way how the employees, including the manager’s attitude were towards us. Mind you, we had kids with us and the least we want us to feel is unwelcome.
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Jonathan T
During the day the food is good and I have no issues. But consistently at 9:30pm every day they already have the kitchen closed and no food left. They ignore you and pretend you don’t exist hoping you’ll just leave. You can tell the young teenagers working just want to clock out early. If there’s no food left at 9:30 and the kitchen is closed, y’all should change the restaurant hours to close at 9:30pm and not 10pm.
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Roberto Cruz
This is quite possibly the worst Chipotle I have ever been to. To begin, the lady taking my order was super rude. She gave me the bare minimum of a serving but gave the Person behind me a full size scoop. When I asked for cheese, (which I had to ask for more a few times) she again gave me the smallest amount because they were about to run out. However, for the next person she went to bring more. I asked for guac like 5 times and she blatantly ignored me. The cashier even noticed and went to go wash her hands to give it to me as it was clear that the other lady with pink hair was not going to help me. To make matters worse, when I get home and start eating, my bowl was extremely salty. I was only able to eat half, if that. I will never be coming back to this location. The only reason I went was because the Forney location said they were out of chicken, guac, and other items at 7:30-8:00ish and would not be making more! I am extremely disappointed as I love Chipotle. Guess I have to go back to Dallas for the quality. Tried to contact corporate and they only responded that they will try to improve for future service.
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Kathleen Jackson
Was welcomed and treated nicely through my entire order. Food was hot and fresh.
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Tiara T.
I walked in around 2:22 this afternoon to place my order. There was no one in line so I walked straight to the front. There were 4 employees behind the counter and one in the lobby eating her lunch and on the cell phone. While standing there, no one greeted me, said just one moment, or acknowledged me in any way. They saw me standing there and just kept doing whatever. The lady with the colorful (lavender I believe) hair was literally walking in circles looking for something to do besides help the customer. After 2 mins of being invisible to all employees I decided to walk out. Very unprofessional and rude.
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Hyun Sik
Very new and clean chipotle!
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Briana
I came on 7/31/23 and they are giving out small portions of meat and rice. My sister constantly had to ask the worker for more rice after she gave her a half scoop and a little more steak after giving her another half scoop
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Selena Sandoval
Better than Forney… but there was a long hair in my food. Please make hairnets or hats a part of uniform
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