Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain. Based on 442 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
276 W Main St Ste 6, Norwich, CT 06360
Phone: (860) 887-7996
Hours
| Saturday | 10 AM–9 PM |
| Sunday | 10 AM–9 PM |
| Monday
(Labor Day)
|
10 AM–9 PM
Hours might differ
|
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
Menu
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Menu Photos
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Reviews
Lisa Salisbury
The service was very good. My husband’s blizzard was soft and would not have stood up to the turn upside down test.
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Ian Proctor
I’ve never had Dairy Queen food aside from their ice cream, so I decided why not — let’s try it.
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Jessica Woodward
Waited about 10 minutes in the drive thru &foolishly assumed that meant our fries would be fresh — we could not have been more wrong! They were SO cold, and tasted absolutely awful! Although after waiting for 10 minutes the first time our kids had enough and we didn’t have time to deal with waiting for fresh ones!
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Kylie Delgado
We haven’t been to a DQ in a long time. So we were excited to go get dinner and ice cream. We went in around 4pm and they were out of vanilla everything. They couldn’t make any blizzards, and they drink machine was out of order. The staff was friendly but it was disappointing that so much was broken or they were out of it.
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Richard Hutchison
This was our first visit to a DQ grill and chill where we have ordered food. The menu is pretty basic but the food is good. My wife had chicken tenders, our daughter gobbled up her hot dog, and I got the bbq bacon ranch burger (a seasonal special). I got cheese curds instead of fries. They were good but the name is a little misleading as they aren’t what most people would consider cheese curds, they were just fried mozzarella nuggets, and came with a side of marinara, but they tasted fine for a mozzarella stick. My daughter got a soft serve cone with her kids meal, my wife tried the Oreo brookie (brownie cookie combo) blizzard and I tried the puppy chow blizzard. Again, my wife and I enjoyed our blizzards (despite the fact they were not served upside-down as DQ advertises) and our daughter had no problems polishing off her cone. I also got two small malts, which leads us into the first of a couple issues that caused the 2 star rating. The staff was friendly enough when ordering. But after we ordered our desserts (which we ordered after we finished eating our meals) I noticed an issue with the price. I had a coupon for 2 small malts or milkshakes for $3 through the DQ app, which you can scan in store. The cashier did scan the coupon and it did show that it scanned on their screen but the discount was not applied. When I mentioned this to the cashier she asked another employee what to do. That employee said the order would have to be voided and rung in again to fix the issue. That would have been all well and good except supposedly no one there could do a void on the register, which seems a little strange to me. They said I would have to call the restaurant the next day to get this issue fixed. Now if I were local to the store I would have just gone back the next day with my receipt in hand, but we were traveling and we’re nearly two hours from home, so that wasn’t an option. So I guess I’ll just take the hit and write off the extra $5 I had to pay without the coupon and in the future order items on a coupon through the app even if I’m there in person. But there was one more BIG issue I noticed. As an employee was making my daughter’s cone, I saw that she was not wearing gloves. Now had she only touched the paper on the cone I could look past this but her hand was touching the cone itself (I made sure my daughter didn’t eat the cone). I then noticed no other employees wearing gloves either. The only employee I can’t confirm this with was the grill cook who was out of sight, so for the sake of my sanity I will just tell myself that the grill cook must have been wearing gloves. This fact makes me glad that I will likely never be in the area again to eat here though. But as a culinarian, it sends shivers down my spine thinking about food service employees handling ready to eat food without gloves. At least the kitchen didn’t look to be too dirty, but again, I’m only looking from across the counter and I know firsthand that looks can sometimes be deceiving, and employees not wearing gloves while handling food is a big red flag that there are likely other sanitation issues that customers can’t see. Now who knows, maybe it was because it was a Sunday and there was no manager to ensure sanitation rules were being enforced (which would also explain the not being able to void the order) but if I’m ever in the area again I definitely won’t return for another visit. Maybe try going on a weekday and you’ll have a better experience than I had, but it’s not someone I intend to find out for myself.
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Nicholas Battista
Great deals but the people working are very slow. Be prepared to wait when you come here. However the upside is you will get a good deal on food especially with the 8 dollar lunch meal.
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Orlando G.
Wednesday at 6PM. Out of town and craving some dessert. A gentleman sold me on a four piece honey BBQ basket. I was just here for ice cream really. Anyway the basket was good. Crispy fries. Fresh toast. Chunky tenders. The peanut buster parfait stole the show though. He was nice enough to bring it to me after I ate. Tomorrow it’s back to Virginia.
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Renee Brooks
I’m kind of annoyed and maybe it’s my fault for not checking my food before I pulled away but I ordered a large rotisserie chicken bite basket. They chicken is fine but there were like 15 fries in the basket. Not exaggerating either…for a large. Maybe it was the food gods telling me I don’t need to eat that many fries but I paid for a large. WTH!
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babette peatross
The employees are hardworking,friendly .DQ is my fast food go to place. I’ve never had bad service or poor quality foods. Occasionally they forget the napkins. I’m a regular at the Norwich CT DQ.
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Meaghan Goico- Maciokas
Drive thru moved very fast and the service was still polite and accurate. My kids really enjoyed their sundaes!
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