Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain. Based on 412 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
3481 4th St SW, Mason City, IA 50401
Phone: (641) 422-0174
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Reviews
Linda Wharton
I’ve got two brags about my stop for lunch about 2 PM on 6/26/23, plus the food was good, too! When I walked in, the woman at the register was helping someone on the phone order an ice cream cake. She very patiently took the order and also patiently dealt with getting the payment info over the phone, which the person was having difficulty with. It took a while but I appreciated the fact that she was being so kind to the person on the other end of the phone. It’s not always possible for everyone to get there to place an order. She then took my order and I got my food shortly. While I ate, an older couple came in who reminded me of my parents. They loved to stop for ice cream! At this point, a different woman was tending the register. The man asked what items had peanuts. She told him and asked about the inquiry. He said his wife couldn’t have them. She asked if she was allergic or had another problem. He explained that his wife has trouble swallowing. There was a particular Blizzard she thought looked good but it had some larger pieces in it. The worker explained how she could make a couple changes in the ingredients used to make sure there wouldn’t be any bigger pieces in it but still give his wife the flavor sensation she wanted. I was very touched by the kindness she showed this couple. The smile on the gentleman’s face when they got their Blizzards was great! I have found the staff and service at the Mason City location to be very good!
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Heather Ott
Terrible they don’t acknowledge their customers. Had a gal and her daughter in front of me in line the lady looked at them and walked away. Didn’t even say hey I be right with you or anything. Now I’m still standing in lin and it’s been well over 10 minutes and gal in front of me or I have even been waited on. Terrible customer service excellent food though. These ladies are little older nothing wrong with it but they work very slow and their voice tone is rude
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Alex Grant
Line at the drive thru always has a wait time of at least 20 minutes or more, food quality is horrible, portion sizes are way too small for how expensive they are, and the employees are rude and don’t seem like they want to be there. Only reason for 2 stars is ice cream is decent if they actually give you your right order.
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Anders Carlson
Been coming here for 15+ years and have never had an issue. Food has always been on point, service has been great, and staff have always been pleasant to engage with. Only complaint I have is that they put some addictive ingredient in their food, especially ice cream, as I keep coming back time and time again.
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Sherry Meints
Waited 1 hour for 2 LG blizzards, they definitely need to work on time management! Most of the orders were simple the person taking them just needed to make them instead of wasting time!
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Daphne Malek
Horrid service, wrong food and they put nuts in my daughter’s ice cream even though I specifically asked the manager not to because of her allergies. Will not be returning for quite a while, hire more competent managing and then maybe we will
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Joe S
Food portions are extremely small & High prices. Chicken strips should be called “(heavy breaded meat chunks)” Traveling thru and DQ sounded good from years ago. Best thing was the free pup cups the manager offered for my 4 fur babies….
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Ann Bokelman
We went inside and placed our order. After ten minutes we were given our milkshake and sundae. They said they would bring our burgers to our table. After another ten minutes the sundae is gone and still no burgers. Asking where they were, we got no good answer. After almost another ten minutes we got them but never an apology or explanation. There were over four employees behind the counter and only two other groups eating inside. We felt drive through customers got preference. The food was fine, the service was awful.
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Corey Jacobson
Great ice cream! We had a blast!
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D Dion
Went through the drive-thru & we ordered a triple chocolate brownie, a sundae, and a dipped cone. The sundae was fine. The dipped cone was the smallest large cone I have seen in a while. The thing that destroyed my treat was watching a chubby middle-aged male walk up to the young lady making my dessert. He plopped something into the bowl, and wiped his bare hands on his shirt as he walked away. No! I do not want a brownie that was manhandled by someone not using tongs or gloves. Disgusting! It ruined it for me.
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