Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 498 reviews, the restaurant has received a rating of 3.5 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
85 Memorial Ave, West Springfield, MA 01089
Phone: (413) 734-7632
Hours
| Monday
(Labor Day)
|
5 AM–9 PM
Hours might differ
|
| Tuesday | 5 AM–9 PM |
| Wednesday | 5 AM–9 PM |
| Thursday | 5 AM–9 PM |
| Friday | 5 AM–9 PM |
| Saturday | 5 AM–9 PM |
| Sunday | 5 AM–9 PM |
Menu
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Photo Gallery
Reviews
Monique Bishop
Our experience started in a line of cars, not too bad. By the time we got to order, we were pretty committed. We were asked what we wanted by someone speaking very rushed. My husband said most of our 3 part order and was told to hang on, twice. We finally get to the window and the person has the headpiece on and a phone bud in the other ear. She’s having a conversation with said person and rudely ignoring everyone who pulls up to the window. After we get our order and card, my husband asks for a few napkins, the person was so into her phone conversation, she looks up as if to say, what now?! And nods and abruptly hands my husband the napkins. Before pulling away, he says “you guys are horrible”, the person proceeded to shout out the window at us and told us not to come back!
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S. M.
I enjoyed my large cup of regular coffee it was very nice and hot. Had tried two other Dunkin’s east of here and the workers were MIA. Great service here and better location. Thank you
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Artem Tokarev
Every time you order something make sure you ask what they have put down because my order was all messed up. Add that extra shots for the coffee’s did not receive that in any of the coffees I literally paid extra $10 for nothing just check before you pay
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merve turkmen
Usually I just get coffee from here during evening times but I will never come back to this location. There is short staff no one knows what they are doing don’t like staffs morals. I was there last week Wednesday got 2 sm coffees and some bagels I wanted 4 they gave me 1 and I said I wanted 4 they said we’re out. Well why didn’t you tell me while I was ordering ?? Anyways then I got the bagel I said I want it on side one was without one was a big patch of a cream chz like am I gonna eat the bagel or cream chz?? And now I was there 10 min ago staff was same there was a girl doing bagels and one women doing drive thru and there was this boy he was really bad staff morals is a 0 and he got my order wrong wanted 2 am coffee not one thank god I checked my receipt and asked one of the womens I think she was the manager not sure she gave my black coffee. Plus all this happening I was standing there for almost 15 min one guy went out the door because no one came to take the order. Then I was going to eat my bagels everything is great got in the car now I don’t have my knifes !? Is this ok? I have been in customer service before I know how things work out but this is not ok.
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Ugur Kus
Customer service is terrible, they dont care about customer. Even i give 1 star because their is no less then 1 star. . Do not recommend
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Damarie Cruz
10 waiting from an employee to take my order and they just keep talking to each other like I was not there terrible service
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Dan McCabe
Coffee was fine, but they don’t have a spot for mobile pick up. You need to stand in line or try to get someone’s attention to get your order.
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Tina cummington
It was quiet. The employees were respectful. Place was clean.
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Jesse Galloway
Waited probably ten minutes after ordering in the drive thru for a single coffee — to make matters worse the worker who gave it to my had their mask around their chin.
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M C
Worst service ever. I understand business being low staff. But to the worker to say “I am sorry your going to have to wait. I have to do the drive thru. If you want to wait you can. But sorry I have to do the drive thru.” There was 5 customers including myself in the lobby. I am so disappointed with you guys. Didn’t even try to work us in thru the orders.
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