Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 346 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
11 Pierce St, West Springfield, MA 01089
Phone: (413) 739-8577
Hours
| Monday
(Labor Day)
|
5 AM–9 PM
Hours might differ
|
| Tuesday | 5 AM–9 PM |
| Wednesday | 5 AM–9 PM |
| Thursday | 5 AM–9 PM |
| Friday | 5 AM–9 PM |
| Saturday | 5 AM–9 PM |
| Sunday | 5 AM–9 PM |
Menu
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Photo Gallery
Reviews
A.
no hate, but my croissant is always burned. sad, but i know they try their best
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Soy Milk
Drive thru time made it feel like they must have been real busy. Got my drink pretty quickly — completely different drink than requested. Got a bacon egg and cheese — with hair baked in between the bagel. Ordered two donuts — one was the wrong one. Never. Going. Back. Again. (to this location)
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Mackenzie Strong
One of the people working here said she loved my VW bug as I pulled up to the drive through window and jokingly played punch buggy with her friend and made me laugh.
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rexial mint
This Dunkin always has slow service. Not the slowest Dunkin around but if your not in the drive through and going in to see what they have, expect a wait because your not priority to them.
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Joe Vitorino
After months of second chances this is definitely the worst dunkin I’ve ever been to. Will start making the extra commute to the Rt.20 location from now on. Drive thru always takes an obscene amount of time when there’s more than 3 cars, regularly get terribly made breakfast sandwiches, and this isn’t even close to the first time I’ve opened up a bacon/egg/cheese to the wrong thing entirely.
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Good Ole Tom _
Went inside early Sunday. Food came out well before drinks. Ate and then went to Mens room. Oh boy it looked like a sewer back up. It did not smell as bad as it looked. I told the one girl that seemed to be charge. She told me she was short staffed and will try to get to it. I was making her aware of it and she already knew. Stuff you don’t see from the drive thru.
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Devan H
Drive through or walk in is always a minimum wait of 15 minutes. They really need better management. They have one employee that when she’s there everything seems to run smoothly and she’s friendly but when she’s not it’s back to the same old.
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Megan Nicole Sylvia
They always mess up me or my BF’s drink EVERY TIME. Might start going to a different one farther away from home
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M Salem
I would not give the place a 5 stars because the service fluctuate every time I go there. Sometimes they are really nice, but a lot of times they waist time talking to each other while you are actually are waiting for your order. On the other hand, the place is clean all the time, wouldn’t complain about it
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Jennifer Bennett
There is a chubby Spanish chick that is extremely rude and even threatened me! I am a regular customer. I have contacted corporate. I will not be back to this location until that whale is fired! I have it all on a recording. I go to Dunkin 5x a day. I will not be treated in this manner. I will be speaking to an attorney about this matter. Here are the events that happened:
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