Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 500 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
538 W Main St, Norwich, CT 06360
Phone: (860) 859-0207
Hours
| Saturday | 4:30 AM–9 PM |
| Sunday | 4:30 AM–9 PM |
| Monday
(Labor Day)
|
4:30 AM–9 PM
Hours might differ
|
| Tuesday | 4:30 AM–9 PM |
| Wednesday | 4:30 AM–9 PM |
| Thursday | 4:30 AM–9 PM |
| Friday | 4:30 AM–9 PM |
Menu
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Photo Gallery
Reviews
Diego Carrero
Avoid at all costs! This is the filthiest store I have ever entered in my life. The sitting and restroom areas have been wreaking of barf for the past month! First time I came I gave them the benefit of the doubt, but a month later I see that the workers just got used to it or don’t care. The restroom and sitting area floors were littered with paper and food. The restroom trash bin looks like it has never been cleaned… ever. Please let’s collectively stop going to have them change management or go out of business.
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Sassy mom
The customer service including the manager was horrible. I had not been in a while. I ordered my food and then I asked the lady how to use the app. She said it will just come off when I scan it and when she scanned it the offer I redeemed came off and the rewards I had stayed on. She was supposed to scan each one individually for the rewards so I got stuck getting charged almost 2 dollars for 6 tiny hashbrowns. I found have never ordered them if I knew I could not use a reward and an offer in the same bill so then I had to go back another time to redeem my two free ones. Then the manager said their was nothing she can do about it!!!!! If she was a good manager she should have done something to make it up but instead she attacked me for not knowing how to use the aop. Unbelievable. They always burn the hashbrowns and the croissant stuffers when ever you order them. Who wants burnt tasting food. I thought I would have better luck but their customer service is poor.
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niles browning
There’s no reason why I sat here for 18 minutes in the drive thru to be greeted with an attitude. I ordered one coffee. Worst Dunkin in the country. “Damn whiteboy chill out” – the manager.
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Joseph Maciejny
Drive through was slow . Went inside. There were 3 employees working very hard. They were courteous and friendly. Think they needed more help. And
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Brianna Hammond
Worse dunkin ever.. coffee is never right food burnt to crisp absolutely horrendous
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Thomas
Waited AT THE WINDOW for 3 minutes after waiting behind only three cars for 15 minutes, watching Four Knuckleheads standing around joking and all I’m trying to buy is a coffee… I’m all done with this place, clowning around while people are trying to just buy a coffee and do business.. all done !
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Katie H
Worst customer service. Your employees have no respect for people. Very rude and unacceptable behavior. Don’t know about technology or app. Plus I came in to grab a drink and it took them 20 minutes to Make my beverage.
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Jjjj Mmmm
Been over 25 minutes with no service, no interaction. the manager needs to be fired immediately, letting only two employees runs a busy store like this.
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Lauren B
Norwich Westside Dunkin, Egg taco was brown and no onion or peppers that we could see, they do Not have ketchup, and they do not sell donut sticks. Drinks were good, one server very nice other one was ok. Chocolate Croissant had two tinny dribbs of Chocolate. Big Thumbs down for their food and condiments
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karin jones
Unfortunately awful as usual. I waited 15 minutes in line for a bagel. I only stayed because it was easier to stay in endless line of cars than try to navigate around them all. The girl at the drive thru is always pleasant so I don’t blame her. They just seem very understaffed. I think I will use a different location from now on.
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