Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 215 reviews, the restaurant has received a rating of 3.3 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
3152 Chili Ave, Rochester, NY 14624
Phone: (585) 247-7560
Hours
| Tuesday | 5 AM–7 PM |
| Wednesday | 5 AM–7 PM |
| Thursday | 5 AM–7 PM |
| Friday | 5 AM–7 PM |
| Saturday | 5 AM–7 PM |
| Sunday | 5 AM–7 PM |
| Monday | 5 AM–7 PM |
Menu
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Photo Gallery
Reviews
Rick Parker
The Food is good, staff are pleasant and do a great job. Just don’t go for an espresso. The steamer machine is broken and it takes forever. The staff are very apologetic but it sure would be nice if the franchise would fix it.
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Darnell Cooper
Any other day it would be a 5 star rating with one employee in there in witch his Services are phenomenal but on today the three employees should resign that’s the postal worker who let me go ahead after he probably waited 10 minutes for service in which he never received and I followed in his footsteps
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John Rieger
Orders are regularly wrong, drive thru wait times are anywhere from 2-10 minutes when nobody else is in line and store seems not busy (a few times I have driven away after waiting almost 10 minutes, only acknowledged once when I pulled up and asked to wait) and ordering inside is usually a 5-10 minute process for just a coffee. Usually 3-4 employees working, but they seem to spend most of their time running around trying to find where things are stocked and realizing last moment they are out of half of their coffee flavors and food items
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Claudia Simeone
Waited 10 min in line to be ignored in the drive through. Pulled up to the window and the employee was sitting down and just shook his head no. So I went inside and he told me his replacement was late and that he wasn’t going to work. All I wanted was a donut, there were so many behind him. 🙁
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Tracy Cronk
This location used to be great. Now it’s awful. I waited in line at the drive thru (first in line mind you) for over 20 minutes and never received service. I left and so did the 4 cars behind me. An unacceptable long wait is not uncommon for this location. Hire more staff and figure it out!
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D. Armstrong (Dee)
Quality of donuts not that great. Love their dark roast coffee
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Alex Hewa
Probably the worst dunkin in a 150mi radius. Often have 1 employee running entire store and run out of cold brew at 11am.
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THExCARTMANxSTORY
Never go here understaffed not proffessional overpriced coffee. Needs new management for starters and workers the one person working doesnt work or even when there is 2 only 1 person is working maybe? this place is a bad joke constantly get ignored and got refused service casue the kid didnt want to work past their time.
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John Battaglia
Two times ordered coffee and bagel and they served coffee without the sweetener requested and a charred bagel. After talking with manager he said that the app sent him incorrect information on sweetener (really, just own up to the error), but more significant was the charred bagel. The explanation I was given is that it was ordered as toasted darker. Apparently, they believe dark and charred are similar. I would have expected any manager to offer a replacement on a next visit, but the manager would rather make excuses than offer basic customer satisfaction.
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Jraemieds_roc
Love Dunkin. Just wish they were open later. I often get my coffee at night and they’re almost always closed.
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