Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 79 reviews, the restaurant has received a rating of 2.9 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
19706 Fisher Ave, Poolesville, MD 20837
Phone: (301) 407-9139
Hours
| Monday
(Labor Day)
|
5 AM–10 PM
Hours might differ
|
| Tuesday | 5 AM–10 PM |
| Wednesday | 5 AM–10 PM |
| Thursday | 5 AM–10 PM |
| Friday | 5 AM–10 PM |
| Saturday | 5 AM–10 PM |
| Sunday | 5 AM–10 PM |
Menu
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Photo Gallery
Reviews
Sarah Merino
When I go early in the morning service is good but sometimes my order is wrong or they forget parts of my order. However the service just received this evening was horrible. One employee specifically did not want to help us and was making jokes with the other about it in front of us. I will not be going back there.
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Melissa Nick
8 times out of 10, u get aggressive employees. They seem to always forget pieces of your order in the drive thru despite charging you for everything. Ex: if u order avocado toast with bacon in drive thru, they will not give u bacon when giving u the food nor provide you a reciept. They will then demand you to reread the food label provided on the food container after refusing to provide a receipt for the order a second time. Then begrudgingly take the food to the back to “fix” the error. No apology, all hostility.
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Robert Zagorski
Worst customer service experience ever. Fire the whole team. Waited 30 minutes in the drive through and when I pulled up to the windows they had no clue what my order was. This location is horrible. Don’t come to this location.
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Timothy Ames
Ordered online but 20 minutes later, order wasn’t even started. Then when order was picked up it wasn’t even correct. This isn’t the first time that this Dunkin has messed up either.
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Stephanie S
This is by far the worst experience Ive ever had at a Dunkin. Management needs to take a closer look at the employees who work here.
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Chris Ricketts
I seem to always go early in the morning and I’m either by myself in line or with one other car. The service is always good and the donut quality is consistent. I have had bad experiences with rude staff in Rockville and other locations, I have never had any experiences like that here in the 10 or so times I have visited.
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Nathan Lassman
This place is pitiful. Some of the staff are very friendly but nearly every time I go I spend 20 minutes waiting in the drive thru just to end up with the wrong food or drinks. Never try ordering more than one item or they will completely screw it up. This morning, after handing me my drinks at the window, they say to park in front of the store where my food will be brought to me. 15 minutes later no food, so I walk up to the worker (same person who told me at the window to go park!!!) said she had no clue what order I was talking about. Even though she was the one to acknowledge my food order in the first place! Crazy that this place is still in business, when McDonalds never takes more than 5 minutes and gets the orders right every time.
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Melanie Hallman
Let me say I’m patient and always kind when ordering from food service establishments. However, this is probably the worst Dunkin/baskin I’ve been to. I have experienced kind staff but in the evenings they are the worst. Every single time I go which is sometimes twice a week for milkshakes, they’re out of every single ice cream completely..and tonight the staff completely lied straight to my face a whole hour before closing cutting me off telling me they didn’t have any ice cream for a milkshake even when I said I would take any flavor. HOW do you run a ice cream place and consistently never have ice cream but when I go into the store there’s always ice cream. Suspish- I was kind and said thanks anyway. The staff at McDonald’s were much more accommodating and kind.
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Linzie Younker
Look, I don’t complain if hardly ever. Working in food service before has me very compassionate for mistakes and bad days. Where I draw the line is disrespectful attitudes. To start off I get my order wrong everytime- today I was over it and decided I will no longer waste money on a disgusting product so
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Luciana R
This is the tenth disappointing experience we’ve had with this location and do not plan on returning. Finally compelled to write a review. We love getting our kids ice cream here and tried to get the creature creations. They were out of one thing, then another, and another. I then paid and was told they were out of the flavor I requested for my 4 kids!!! Not only that but one of the sugar mermaid tails was broken and one was missing sprinkles. For almost 5$ each I was furious. Not to mention the non-remorseful customer service and attitude like we are bothering them. I will happily drive 45 minutes to an ice cream place with good service and not out of everything kids could possibly want. Unacceptable service.
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