Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 367 reviews, the restaurant has received a rating of 4.1 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
10430 Shaker Dr Ste 100, Columbia, MD 21046
Phone: (410) 992-6989
Hours
| Monday
(Labor Day)
|
5 AM–7 PM
Hours might differ
|
| Tuesday | 5 AM–7 PM |
| Wednesday | 5 AM–7 PM |
| Thursday | 5 AM–7 PM |
| Friday | 5 AM–7 PM |
| Saturday | 5 AM–7 PM |
| Sunday | 6 AM–6 PM |
Menu
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Photo Gallery
Reviews
Crystal Robinson
Customer service is always so poor here. Not sure it’s because I’m a young lady, but they never greet me or say “thank you have a good day”. The worker at the drive thru greeted and said thank you to the Caucasian older lady in front of me but when it was my turn at the window, he didn’t say a single word. I felt disgusted with that. I think I’ll be taking my business else where
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TRACEY MILLINGS
Service is fast and staff are friendly. The issue I have is that our order is often wrong. We had missing items but we were not able to return until later due to a big meeting. Upon return, no compensation was ever offered. I do not like leaving negative reviews because every establishment can have a bad day. My hope is that the owners see this review and just do more quality control to correct this problem.
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K. Williams
I stopped by this location on three separate occasions, underwhelmed with each experience. During the first stop, a young man at the drive through was pretty lackluster with customer service. This also happened again today, except one part of my order was also missing. The young man simply handed me the bag without checking the bag or a receipt. I ignored my better judgment and didn’t check before pulling off. Outside of customer service, the wait is pretty long. Overall, I wouldn’t recommend the location nor would I return.
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erica kelly
This is one of my favorite Dunkins because of the big dining room. I usually eat and drink inside here instead of carrying out because they cook the food more thoroughly when not waiting at drive thru. Hot coffee tends to be sitting for a bit late afternoon in summer but they will make a fresh pot if not hot enough.
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Michael Glicksman
Service is sometimes frustrating slow when ordering with mobile. Four times in the past month, I have mobile ordered a single drink 5 or more minutes before arriving at the store and still have to wait for the drink to be prepared after arriving. I haven’t experienced this problem nearly as frequently at other local Dunkin. And, ordering food makes the wait even longer. I stopped ordering food altogether from this location because of it.
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trey tomas
The prettiest looking Dunkin I’ve ever seen and the drive thru doesn’t feel cramped.
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Cymatic Audio
The environment was small seems like the front of a home. The service was real good loved the mannerism. The only thing was the restroom had some urine on the floor which is understandable not their fault and male being males. Overall good experience.
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Steven Madewell
Staff were rude to me and then also rude to my young daughter. We won’t be back.
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James Smith
The folks who work there early morning are very friendly and busy. Like getting my coffee there
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Sandra Nesiama
Worst Dunkin shop i’ve been to. Poor service & unfriendly
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