Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 434 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
1200 W 23rd St, Panama City, FL 32405
Phone: (850) 262-8107
Hours
| Saturday | 5 AM–9 PM |
| Sunday | 5 AM–9 PM |
| Monday
(Labor Day)
|
5 AM–9 PM
Hours might differ
|
| Tuesday | 5 AM–9 PM |
| Wednesday | 5 AM–9 PM |
| Thursday | 5 AM–9 PM |
| Friday | 5 AM–9 PM |
Menu
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Photo Gallery
Reviews
Asheerah Brooks
My iced Carmel signature latte was amazing, but my hash browns were fried an extremely old grease, could smell it through that bag.
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Samantha Beltran
Every single time I come to this location my order is incorrect. It’s been about a year so I thought I would go back and give it another try… Clearly someone look at the cup it says medium but was given a small… and they apparently forgot to put the rest of the donuts in the box…
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Hailey Burns
ordered from this dunkin recently, and it was the worst experience. I ordered a bagel WITH cream cheese, got charged for the cream cheese, said “w/ CC” on the receipt. And guess what, the bagel had no cream cheese! I also ordered a coffee with salted caramel syrup, not only did the drink taste burnt, IT HAD NO SYRUP IN IT! Just a plain coffee with milk. Not only did i get charged for stuff i didn’t even get, they didn’t answer when i called to address the issue. I will not be ordering from this location and i suggest everyone else to do the same.
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Janis Smith
Even with only two people working who are both new, and with the drive-thru business a constant busy flow, these girls were amazing! They were prompt, courteous, personable, and professional…even when faced with a truckload of unreasonable, rude, and disrespectful people. It’s one thing to feel like your order isn’t correct and is 100% okay to say something and get it corrected. However, to refuse to move your vehicle forward from the window so that the line backing up behind you can be served in a timely manner while the employees are doing their best to correct any errors on your order and make you happy, and then stomping into the store to yell in a disrespectful, condescending, and aggressive tone to the employees, causing a huge scene over something simple is absolutely uncalled for and disgusting behavior. Especially when doing this in front of your children and setting that type of example of how to act. I have worked in customer service jobs of every variety and I’ve also been an unhappy customer, so I have been on both sides. Is it frustrating when your order isn’t correct? It certainly is. But is that any reason to be nasty, aggressive and treat the employees like they are beneath you somehow? Absolutely not! I mean will it get you the outcome that you’re looking for? Will it fix anything or change anything? Not a chance. These girls stayed calm and polite trying to understand what exactly the issue was so that they could try to correct it. I was witness to the entire episode while standing at the counter inside the store from the start of them placing their order through the drive-through speaker all the way to when they took off out of the parking lot. And it was obvious to me that there was not going to be any pleasing these people, no matter what. I was getting up from my seat to go step in and say something to this woman about her behavior and the way she went about everything when she stormed out the door. So I walked straight to the counter and the girls asked me what was wrong and what I needed obviously thinking that there was another problem. But I simply told them that I didn’t have any issues that I just felt that I needed to come over and apologize to them for the behavior this woman that I don’t even know. I told them that I was sorry that they had to deal with that whole scene, and that she was way out of line and it was uncalled for. And then even though I had already tipped the girls when I made my order and they were making my coffee, I put a few more dollars in their tip cup because I was so appalled at what they had just been put through. They were so professional, and courteous, and giving amazing customer service that they actually apologized to me for having to witness it. I have been going to this Dunkin Donuts for years now, and I have seen many employees come and go. But I honestly have to say these two young women impressed me more than anyone over the years in the way they handled that situation. They should be acknowledged for what they did and appreciated for what they’re doing. What does it cost anyone to just be kind? Nothing. There’s enough ugly, rude, aggressive, hateful etc behavior in this world today. Just be kind to people. It’s the little things that can actually make a huge difference. I will definitely be visiting this Dunkin Donuts a lot more frequently. Great job ladies! ❤️
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Austin Dame
Good afternoon. I had very horrible experience at your location ( 1200 W 23rd St Panama City FL 32405 ) while on vacation. I went to the drive thru. The employees were yelling through the intercom to start. Second I ordered a cup of iced coffee and the 50 count of munchkins. Instead of being professional employees they proceeded to laugh through the intercom. I told them I didn’t want anything because of the rudeness. I went inside to ask the manager for the store number as every restaurant has one. The employees proceeded to say I was recording them when my phone wasn’t in my hand instead sitting on the counter. They said the general manager was on the way and still could not provide the store number. One working in the restaurant industry this just shows how poorly your company has trained these individuals. Second why would I need to wait on the GM to come just to get the store number. Third I felt threatened by the employees as I don’t know who or even if it is the GM to show up.
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Michael Hetzler
We came in somewhat late and the girl was very friendly! Our coffee was very fresh! I managed this location back when it was a KFC! Love it!
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Jay Frigon
This place has gone to pot. The last few times I have been, the service has been very slow. They have signs all over the property advertising Dunkin Midnight, but they never have any brewed.
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Tim J. Downs
Yikes!! I don’t think DD knows about this store. No apparent training. Broken drive-through speaker ( and they know it). SLOW!! 3 cars waiting for orders!! I’ll drive down the road next time.
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Mackenzie Bennett
Went to get ice cream and was faced with a rude male employee who was more worried about talking on the phone than helping me. Then, found hair in my ice cream. Will not be going back.
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Marena Finch
the past couple of times that I’ve come to this location, they got my drink order wrong. like babes it’s not that hard to make a coffee right <3
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