Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 268 reviews, the restaurant has received a rating of 3.1 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
11212 County Line Rd Suite A, Madison, AL 35758
Phone: (256) 503-5124
Hours
| Thursday | 5 AM–8 PM |
| Friday | 5 AM–8 PM |
| Saturday | 5 AM–8 PM |
| Sunday | 5 AM–8 PM |
| Monday
(Labor Day)
|
5 AM–8 PM
Hours might differ
|
| Tuesday | 5 AM–8 PM |
| Wednesday | 5 AM–8 PM |
Menu
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Photo Gallery
Reviews
Mark Dean
Had to wait over 10 minutes to get served here. I frequent this place, and the wait at the drive through is usually longer than most (6-8 minutes) drive thrus I go to. Today was a completely different story. Then there was no apology or explanation for the wait.
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Jdm (jdm496)
Online pick up order. Drive thru took forever. Sausage egg and cheese croissant was missing white cheddar and the extra patty I ordered. No toppings on coffees. They forgot to package my donuts so I had to go inside after going through the drive thru. No one would acknowledge my presence or anyone else’s so that was very frustrating. Overall, this Dunkin’ gave me an awful experience and it’s not the first time.
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Ashley Cannon
I get the same thing every day. They can’t seem to understand what I want, coffee isn’t that hard to get right and I wanted 10 mins in the drive thru with no one in front of me. I didn’t say anything about a black coffee, is that normal?!?
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Jessica Brannon
was greeted at the drive thru with welcome to Dunkin . I said I would like to order the $3 medium cold foam that is on the sign and I ask what flavors can I get that in and there was silence. I sit there then say hello multiple times then a female voice says what did you say. I said did you get the cold foam that I just ordered, the $3 that is on the sign. She says ok and I ask what flavors. She makes off several and I pick pink velvet. It said $3.69 on the screen and I say do you have to scan my app for it to be $3 and she says yes. I say ok no problem and pull forward. I am then told $3.69 plus tax. I proceed to tell her about how the girl that just took my order said she would scan the app and it would be $3 and tell her about the sign. She then proceeds to argue with me that she doesn’t know when and what time it is $3. I say let’s ask the manager. She says I am the manager and I say and you don’t know when the drink is $3 and you’re the manager (wearing a headset) pretty sure she was the manager. She then is yelling and being very rude to me and telling me to call corporate. The girl is very young and then two other teenage girls run to the window and try to assault me. She shoves one of the girls and continues to argue with me. I asked to just give me the small cold brew for $2.59 because that’s what I was gonna order anyways I was only getting the $3 drink because of the sign that they should take down if it is not so. She refused to make me a drink and I left because I was sure they would spit in it anyways. If you think it’s ok for employees to go after customers to assault them when they are not asking anything that is unreasonable is absurd. How about hiring older employees and teaching them to treat the customers right.
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Martha S
Nasty! We got sick. They need to be shut down. It was so dirty, but I didn’t really notice the filth until after I ordered. I was so excited to visit with my friend that my attention was elsewhere. Great coffee like always, but they are so filthy I’m going to drive further.
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Kira R
They messed up my your order too many times. You pay to have a premium signature latte. And all I ended up with was a cup full of 2% milk, watered down, coffee and flavoring ratio is next nothing. Clearly a management issue. Please teach your employees how to make drinks.
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david1024
They seem to be having staffing issues so make sure to add about 20 minutes to how long you expect to be there. I’d you are in a hurry, there are doughnut places within easy walking distance of this location that can get you on your way faster. They would have been unable to make a biscuit or sandwich with the staff I saw there this morning. I will probably not be going to this location with so many better/faster options so close by. They should have gone to the Town Madison development where there is less competition for help and customers.
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Robert Anderson
donut texture seemed a day old. breakfast sandwich was cold in the middle after taking way too long. they avoid acknowledging people that are waiting,like you’re invisible.
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Chelsea
Doesn’t matter if it’s drive thru or dine in, service is slow every time. You have better chances getting a decent coffee at the McDonald’s next door
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Colleen Martin
Terrible service. Walked in, waited 10 minutes to be waited on. Employees looked at us from the back room, said nothing, just kept doing what they were doing. Could have said, we’ll be with you soon or something, but no, nothing. 2 employees ignored us. I left.
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