Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 115 reviews, the restaurant has received a rating of 3.0 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
200 E Lake St, Bloomingdale, IL 60108
Phone: (847) 285-1831
Hours
| Sunday | 4 AM–9 PM |
| Monday
(Labor Day)
|
3:30 AM–9 PM
Hours might differ
|
| Tuesday | 3:30 AM–9 PM |
| Wednesday | 3:30 AM–9 PM |
| Thursday | 3:30 AM–9 PM |
| Friday | 3:30 AM–9 PM |
| Saturday | 3:30 AM–9 PM |
Menu
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Photo Gallery
Reviews
Hameed Ahmed
A big shoutout to Jose, excellent customer service. I made him add cream to my coffee a couple of times, he wasn’t hesitant and gladly did what I asked for. I liked the strawberry refresher, we tried the new chocolate caramel cold brew with chocolate foam but it was also bitter. The only downside is that The midnight coffee was too bitter for my liking.
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Attiya Khan
One time I came here and sat down after ordering . Waited 15 min. Turns out they forgot my order. Another time i came inside to pick up a mobile order, they forgot my donut. Asked the lady near the register for my donut and she was very rude. Later I got to eat my donut and its face down in the bag, frosting stuck to the bag. Bad service
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Victor Tellez
The managers at this location are horrible when it comes to customer service. Today I had to deal with missing food and the manager Mariana Lezama was mean and supper rude, she has absolutely no patients and no customer service skills whatsoever. I will contact the store owner or corporate- that’s how bad she was. She told one of her employees “Just give them the food to get them out of here” She proceeded by handing over the food and just closed the drive-throughwindow and gave me her back.
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Brandon Shehu628
Coffee tastes just like water . horrible customer service the ladies that work there they’re very mean.
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Ice Queen
Great service, always quick. Troubles always finding donuts I want but I do go later in the day. Staff is always friendly & coffee never lets me down even with taste. So much better than Starbucks all around.
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Sinia C.
If I could give it 0 star’s I would…This place was absolutely ridiculous I requested a vanilla bean coolatta and when I got to the window I was told that they were out of it so I got the raspberry then I was told they were out of that…. The young lady by the name of Janelle was absolutely rude she definitely needs some personal development on dealing with customer service she just absolutely gave me a hard time every witch Way had an attitude if you don’t want to be there early in the morning and then find another job.
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At Angela
Never going to this Dunkin’ Donuts ever again. The line is ridiculously long so I went inside, the worker took my order I scanned my Dunkin app and paid through Apple Pay. The man tells me to step to the side while they make my coffee. He makes the coffee and brings out my coffees and I’m waiting for my food. 10 minutes go by, he goes to take another customers order and then tells me my payment didn’t go through. So me being confused because there didn’t seem to be an issue at the time I was ordering asks what he means. He hands me the receipt that he didn’t give me and I look at it and it says change due: $0.00 so I tell him and he says don’t worry about it and then asks the other workers who put the last payment in. (I’m assuming he knew he messed up) Another lady who I’m assuming is the manager or higher up looks at the screen and says it was never paid and goes and messes around on the register to figure out what happened. Meanwhile the customer who was waiting to place his order tells them they shouldn’t be worrying about a $10 order they messed up in the first place because he was getting irritated with the wait. The 2 continue to argue with not only me but 2 other customers who witnessed everything, and then the man has the audacity to tell me to stop getting angry as if this was my fault. The lady got mad and tells us if we don’t like it don’t come back. I have never been disgusted with the unprofessionalism, disorganization, and rudeness to customers that this Dunkin’ Donuts showed. I will not be returning to this Dunkin’ Donuts and I will be reaching out to the corporate office. DO NOT GOTO THIS DUNKIN DONUTS YOU WILL BE DISAPPOINTED.
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Mark
Terrible customer service, the barista/cashier (named “Two” not sure of spelling) who took/made our order was incredibly rude. It seemed like just by us being there was a major inconvenience to this individual, they gave us attitude from the beginning and made the wrong order and when we told them they smashed it in the sink and were even more rude. In addition, the restaurant was very dirty. I will not be coming back. The old dunk in Bloomingdale was much better.
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Sydney
I loved coming here because it’s close to my house but customer service is terrible, the girls that work there just look at you like your dumb. I was sitting in the drive-through waiting for somebody to talk on the speaker and they didn’t talk so I just said hello nicely to let them know that I was there and I got attitude back. They made my coffee wrong and the really nice guy made it again for me but the girls that work there need some training in customer service skills. Will not be returning…
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Matthew Vesey
My fiancé and I visited this location for a middle of the day fall treat. Enter the drive through around 2:30 pm maybe 4 or 5 cars a head of us.when our turn came a lady said “Welcome to dunkin how may I help you” I respond ” Hi how are you today?”. My question was not answered but a ” go a head with your order” response was given instead. I asked for a medium pumpkin sipping iced coffee since that was the name in which I could read on there menu board for there pumpkin coffee. The lady working the drive through informed me that their latte machine was broken. I responded “okay do you have pumpkin flavoring?” The worker responded “yes”. I then asked ” do you have Iced Coffee?” . Worker responded dedicated “yes”. I then asked if I could have a medium Pumkin Iced Coffee. As the worker who was speaking with me was trying to respond a second female voice said “maybe if you would answer her question?” This confused myself and my Fiancé since neither one of us heard the first female worker a question. My Fiancé then from the passenger seat spoke up and said” exuse me?” It was then clear to both me and my fiancé that the second female voice had taken over the conversation when she replied ” you asked how she was and she didn’t answer you” with a slight laugh of misunderstanding in her voice. Again me and my fiance remained silent because we were both confused in why our order has yet to be taken and at first we were made to believe that we hadn’t answered a question that was asked when in fact it was my origi al question of how they were doing was the question not asked. Laughter continued from the microphone and my Fiance now annoyed asked “Can we order”. A comment was made which we couldn’t really hear because of both voices from the workers mixing together. My Fiancé asked again “Can we order?” The second worker then asked for our order. I ordered 1 medium Pumkin Iced coffee cream only, and 1 medium pumpkin Iced coffee cream amd sugar. The worker repeated order and we drove up. As we were 1 car behind the drive thru window. A lady with pink and silver nails peaked her head out as to look down the drive thru line. She then proceeded to click her nail along the side of the drive thru window to Indicate that she was annoyed. When we pulled up she repeated our order while giving me a dirty look. I stated yes that was our order and the another worker female peired around her to give me and my fiancé a dirty look as well. I assume that these two girls were the ones we were dealing with at the window. I gave the girl with the pink and silver nails my debit card she gave it back with no receipt may I add. When she handed the forst coffee to me she said here is the pumpkin. Since we ordered to pumpkin ice coffees I inquired if this is the one with sugar or just cream. She then gave a disgusted look and said ” if you read the label it will say what it is.” This annoyed me to point I actually now wanted to cause a scene since yet again her choice of words. After both coffees were given to us and another exchange of dirty looks were given to me and my fiancé just for trying to order and validate what we’re being given was what we ordered and paid for. Both my Fiancé and myself are General Managers for quick service restaurants and understand entirely the difficulties customer services jobs bring. So when things happen to us we are understanding and patient we get. These girls need a long discussion on how to act in the work place and talk to people, as well the Company Dunkin Donuts should have a better website and customer outreach system in place for when employees deliberately don’t give a reciept of purchase to prevent a negative survey such as this being given.
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