Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 548 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
10131 W Grand Ave, Franklin Park, IL 60131
Phone: (847) 288-9261
Hours
| Sunday | 4 AM–10 PM |
| Monday
(Labor Day)
|
4 AM–10 PM
Hours might differ
|
| Tuesday | 4 AM–10 PM |
| Wednesday | 4 AM–10 PM |
| Thursday | 4 AM–10 PM |
| Friday | 4 AM–10 PM |
| Saturday | 4 AM–10 PM |
Menu
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Photo Gallery
Reviews
Gabriel Arias
My coffee was fine. But the issue is the customer service. The lady “meena” at the drive thru window has a horrible attitude, she’s rude. It’s been multiple times I’ve had a bad experience. She almost tosses your coffee at you through the car window. She gets mad if you want to add to your order, saying “it can only be done at the speaker”. And if she gets your order wrong, it’s your fault. You’d think management would put more people friendly at their drive through. Has anyone else experienced the same??
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Yolanda Falcon
The girl that took my order perfect customer service skills. The Man with the glasses very rude and this is all the time. I stopped going here for this reason even though it was convenient for me. He just points at amount to pay because I was like how much. And doesn’t even say thank you & when he talks it’s in a very rude way! No napkins/No bag smdh!
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Tatyana Santiago
I went this morning for my usual iced coffee and found a DAMN BEE IN THR BOTTOM OF THE CUP ! THAT IS ABSOLUTELY DISGUSTING! Didn’t even go back and get my refund or something else because I was so disgusted I was literally throwing up !
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Vanessa
Customer service is horrible! Always very defensive and demanding for no reason. Online always take over 10 min just for one coffee and a donut just for it to always be incorrect. The older woman who works the drive thru always has an attitude when you ask for the correct item, save your money go elsewhere! Theirs thousands of Dunkin’ Donuts around Franklin park
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Guadalupe Resendez
This Dunkin Donuts/Baskin Robins has thee worst customer service ever!! I do not recommend anyone going to this Dunkin Donut location. I requested a simple scoop of ice cream and the old man servicing was the rudest old man I have ever met. Maybe he was having an off day and I understand that but I refuse to tolerate anyone’s disrespect. Long story short, don’t come here unless you have no other option. If you want coffee just go to Starbucks it’s at the corner not too far from there. For ice cream, go elsewhere if you can.
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Julio M
the lady at the drive thru in the morning absolutely hates it when you use a coupon. she is super rude and will make snarky comments in english and her language to her coworkers so if anybody goes here please use your coupons at this location and not the other dunkin’s.
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Evan Spies
They do it right here. It’s a great Dunkin to go to. The drive-through is fast. People are friendly. The food is fresh and has quality to it. The price is right. I’m going to keep going back there.
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Valentino Ramos
The people that works there are very rude, bad services, when you go thru the drive thru, the lady taking your order is talking at the Sametime you making your order, never let you finish your order right. I will go there again.
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Jesus V
I find that this Dunkin’ usually has a decent line in their drive thru but not a long wait. Rarely have to wait long to get my coffee.
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Daniel Molina
Midwesterners love their Dunkin. This location is really good. Manager/Owner always on top of things. Fresh coffee made perfectly everytime.
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