Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 179 reviews, the restaurant has received a rating of 3.6 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
431 W 14th St, Chicago Heights, IL 60411
Phone: (708) 747-9595
Hours
| Sunday | 6 AM–6 PM |
| Monday
(Labor Day)
|
5 AM–6 PM
Hours might differ
|
| Tuesday | 5 AM–6 PM |
| Wednesday | 5 AM–6 PM |
| Thursday | 5 AM–6 PM |
| Friday | 5 AM–6 PM |
| Saturday | 5 AM–6 PM |
Menu
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Photo Gallery
Reviews
ERIKA PICAZO
They don’t deserve a star but that’s the only way I can review but poor customer service from everyone!
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Pauline Condiff
If you come here. I wouldn’t recommend coming here during the morning. The one staff (male), is very rude and I choose not to spend my money here. The other staff (female), seemed very nice and didn’t try to argue back and forth on something that could’ve been so simple. Normally, I don’t argue with staff at restaurants because the job is already hard enough as it is. But, in this case. Not only was there an argument, but I returned what I had. Went to a different dunkin not far away, and had no issues
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Leslie Garnett
However took the drive through needs a refresher customer service training…very rude because i asked a question about the bill. The young lady who took my money was very nice….maybe she should handle the customers
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Rena Rose
Terrible attitude/customer service, from one of the male staff. I made it home before I realized my order was incorrect. I had to go out of my way and fix my order, and the employee and/or owner didn’t even have the decency to compensate me for HIS mistake and my wasted time.
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C Isabelle
Went to the drive thru and was told I would be charged EXTRA for requesting my drink with no ice. I drove away and went to Starbucks, where they would never do such a thing and coffee is way better anyway. I reported them to the corporate office. Completely insane.
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Red Adventures
Don’t go here if you wanna deal with unorganized and terrible service. I ordered me a few drinks and the person taking my order forgot to add one of my drinks and gave me a hard time and attitude because she was on the phone talking to somebody else while taking orders. I had to go back around for the other one. I got there at 5:30 in the morning. Very Disappointed and unprofessional.
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Ricky Wiley
Normally good. It’s just one lazy worker there who doesn’t want to cook. Store opens at 4am I show up at 545 and you tell me the oven isn’t on. 3xtimes already. Never have a problem with the other workers. Has gotten a lot better since I last posted. Another edited. they never have any product. no chicken, no toast, no swirl. I walk in and she’s chatting it up with a police officer
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Theresa Cattouse
Treated my colleagues with coffee and munchkin with the fresh, great and right on time
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Linette Brown
Not good sevice. I waited in the drive-thru for a long time. I ordered half a dozen donuts. He rung me up for 6 donuts instead of the half dozen price and literally threw the donuts in a munckin box because they didn’t have the flat boxes. They definitely don’t care about customer service. This is the 2nd time I had issues with this location.
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James Givens
If you know, then you know, it is not that the food and beverages are not good. You just don’t get that feeling that you used to get from visiting Dunkin Donuts, what happened to “It’s time to make the donuts”.
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