While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Covina,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken. Based on 753 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
451 S Vincent Ave, West Covina, CA 91790
Phone: (626) 338-7026
Website:
Hours
| Friday |
9:30 AM–11 PM |
| Saturday |
9:30 AM–11 PM |
| Sunday |
9:30 AM–11 PM |
| Monday
(Labor Day)
|
9:30 AM–11 PM
Hours might differ
|
| Tuesday |
9:30 AM–11 PM |
| Wednesday |
9:30 AM–11 PM |
| Thursday |
9:30 AM–11 PM |
Menu
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Photo Gallery
Reviews
ANTONIO CORTEZ
The people always have an attitude. Especially the shirt chubby lady with short hair at the drive through. The staff always treats you in a rushed manner and they basically throw the food at the window in drive thru. This place really needs the management to step up. Also every time you go there, you really have to make sure the order is correct because they can’t even get the drink right
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Juan Ortega
This restaurant needs to do more to given better service. .
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Felix Ventures Foundation
Best place to stop by and have a birthday dinner after bowling at Bowleros. 1 family deal from the app and 2 large family meals worked perfect and we still came in at half of the cost of a bowling birthday package. Great food and all the staff was accommodating, especially Evelyn.
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Juan Cardenas
They always cook the chicken to perfection every time I go. I haven’t gotten any dry or under cooked chicken here. They are very stingy with sauces. The atmosphere needs to be worked on because the local homeless people go in to steal free drinks and it ain’t about the drinks they just smell bad and look worse.
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Armando F Novelo (Your Mortgage Brother)
I went in to pick up a quick lunch in between appointments. It was kind of busy, so I have them the benefit of the doubt when they gave me a dime in order instead of “to go.” As she packed it up, I didn’t pay attention, but they actually missed items on my order.
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Linda Lockwood
Big…juicy pieces of chicken with a 5☆ taste.
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SHAWN KEMP
I ordered my meal and everything was fine. UNTIL I went into the restroom. I washed my hands and realized there were no paper towels or a hand dryer. The first thought was how do the workers dry their hands? A little disgusting since they DO NOT wear gloves and they prepare food. With everything going on you would think this place would be more cautious. When I brought it to the manager Fernando’s attention he didn’t take ownership. He said”oh we are busy” I replied there was only 1 person ahead of me and there are many employees here. He basically made me feel like I was disturbing him. He didn’t offer a refund, so I had to ask for one. One would think after the complaint a refund would have been offered, so so could take my business elsewhere. The district manager happened to be present, so she stepped in. I told her the situation and not once did she apologize for her employees conduct. Gloria the district manager said it won’t happen again. I informed her the fact that kids will be getting out of school shortly and imagine the possible germs that could be spread with paper no towels available? Once again Gloria said she will take care of it. No mention of her employees conduct. Once I stated she did not acknowledge her managers behavior which is a reflection of her THEN she said “I will talk to him.” This location has a 3.9 with reviews? I will not be surprised if if goes lower than that. If you care about cleanliness DO NOT come to this location. Other location’s employees wear gloves. I don’t understand why there is a difference here. Especially, when there are no paper towels in sight. I will NEVER come to this location again. I was groced out
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Anthony
Last time I ordered delivery, the food arrived raw. I Decided to eat in today, I was served old rice. Chewing though my food . Not coming back
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sherrie turner
The BEST customer service I’ve ever had at el pollo loco. The manager Fernando should manage all to teach other managers his work ethic. Thank you for great food and customer service. We will be back.
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AJ
With Daughter, Grandson, & my wife
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