While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Ana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken. Based on 726 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery

Address:
2501 S Bristol St, Santa Ana, CA 92704
Phone: (714) 641-3843
Website:
Hours
| Friday |
9:30 AM–10 PM |
| Saturday |
9:30 AM–10 PM |
| Sunday |
10 AM–10 PM |
| Monday
(Labor Day)
|
9:30 AM–10 PM
Hours might differ
|
| Tuesday |
9:30 AM–10 PM |
| Wednesday |
9:30 AM–10 PM |
| Thursday |
9:30 AM–10 PM |
Menu
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Photo Gallery
Reviews
Jerry Centeno
Love my chicken avocado burrito
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Mike Mcrunels
Victor that works drive through was great and has a great attitude and was helpful when it came to the chicken rolls being updated. Great guy to have there!
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Ayala De
Always check your order here! They ALWAYS forget something when I order from here. Whether that’s Grubhub order, or if I got for a drive through. But this one is on me for always going to the same bad spot
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Nelson S
The overall experience was ok, yet i am giving five stars based on the attendants’ politeness and meticulousness in care. Not before have i been asked whether my order was completed appropriately. It was actually a bit of a shock when I was asked, yet I smiled and confirmed it. Thank you.
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Dillon Carlyon
The food is great and the orders have always been correct. They could be more attentive with the online ordering though. Sometimes it’s a long time before I’m acknowledged while I’m waiting at the online order counter, even when the restaurant doesn’t look busy.
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Daisy Leal
Worst service today.The personnel are very rude especially the drive through lady and cashier. very slow pace atmosphere and no acknowledgement.
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Jared Carrilo
I went to have dinner with my family at this pollo loco location. I rarely write any reviews but I was amazed by the service of Emilia. Emilia had a very joyful presence and also made some amazing recommendations on what would be best for my family dinner. She went out of her way to ensure my family and I have exactly what we were craving. The food was delicious nicely prepped and tasted amazing. Emilia made my families day without a doubt! That’s a great reflection on how strong the leadership/management is at this location!! I will definitely be coming with my family more often!
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Luca Gol
As soon as you come inside you can feel a bad smell in this location. I had to leave immediately.
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Roselani Cruz
Great customer service in this location and chicken is hot and ready. the green salsa is the best part of my meal
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juan v
I came to this place and the manager Noe is kinda mean, he isn’t polite at all. This time I came inside as the last time I was missing items in my order, I told him that I was told to get something to replace on my next visit( as it was this time) and he just continued asking for the rest of my order. I gave 1 review but changed to 2 for lashley she deserves the 5 stars. I bought 2 orders one the chicken was warm and was good, the other one was cold, seriously that manager should be in the back where he shouldn’t be in contact with customers. Very dissatisfied.
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