Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces. Based on 276 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ Delivery
Address:
226 W Bitters Rd #110, San Antonio, TX 78216
Phone: (210) 490-2217
Hours
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
| Sunday | 10:30 AM–9 PM |
| Monday | 10:30 AM–9 PM |
| Tuesday | 10:30 AM–9 PM |
Menu
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Photo Gallery
Reviews
Ricky Polee
This is horrible. I worked at firehouse back in 2014 so I know how these sandwiches are supposed to be. I asked for the Italian with no ham for one(As you can see..there was ham). For two this sandwich is soggy from almost a whole gallon of Mayo and Italian dressing. This is the worst. Darn near no lettuce. Sandwich was barely cut. Please do better. Just plain sloppy. Please respect peoples hard earned money. I get the food service can be hectic…but then firehouse might need to hire more employees.
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Ericka Rodulfo
Horrible!!!!we order 3 subs total was $46 with delivery, we order at 11:24 and received our nasty food at 12:33. When i called the girl who answer who needs some customer skills , stated our food was late because they had other big orders before mine. So I get the nasty food because i order 3 subs. No pick packs or napkins. She said well i was super busy. Instead of offering a gift card for my bad experience. She was oh well leave a bad review i really don’t care.
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C B
Why is it’s so hard to clean your store? Does anybody care about their job anymore. Also you need to change your gloves after touching cash and then preparing my food. Just because you have gloves on doesn’t mean you don’t have to wash hands. Filthy floors and tables yet there was a guy who looked like he was pretending to mop.
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Brianna Renee
No, horrible sandwich was nasty, soggy and thrown together, had a nasty smell that did not help. I don’t write reviews but today I am highly not satisfied with my food. Especially after paying for it and expecting at least some decency.
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Ryan Friesenhahn
I am highly disappointed in the store. This is a sub shop. I came in right at 12:00 and was told it would be a 20 to 25 minute wait for them to make my sandwich. Apparently the issue is they received a large online order. Since when does a customer that shows up in person not have a priority? Isn’t that what customer service is about? Great customer service is not difficult. It just requires somebody to try. Shame on you for being a sandwich shop that takes 25 minutes to service a customer that showed up at the door. There were only five other people in that store.
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Edward Taylor
I previously gave this establishment 5 stars however the quality has gone way down. This is the second time that they did not have pickle spears that come with the sandwiches and the sandwich itself looks horrible. I will not pay $8 for a firehouse club that is more bread than anything else.
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Michelle McMullan
Got there at 11:20, so before the lunch rush. Took them 10 minutes to make my one sandwich. In that time they finished one other sandwich. The whole time I was in there, the employees were complaining about someone that didn’t show up, which I understand is frustrating, but there were barely any customers at this point and you didn’t need to make them uncomfortable and glare at them like it’s their fault for coming in for food.. also, the “open” sign was off so I almost didn’t come in. Wish i had gone elsewhere.
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Misha Laws
Came during normal lunchtime, and they were having problems getting the sandwiches out in a timely fashion. Even watched a lady go back up to the counter and say that she needed her sandwich to go since she was going to be late going back to her job. They made her sandwich to go, and she was happy. Problem with that was she came in after some other customers, including me. Thought it was weird that they called the customer names when their order was ready. And my sandwich just sat on the counter. My coworker said, “I bet that is your sandwich.” And sure enough, it was. I don’t recall my sandwich ever having so little meat in eat.
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Maggie Anaya
First time to this location, hands down I’ll take a fire house sub over a bland subway. Restrooms were decent, location was clean for a Sunday evening. I was pretty sympathetic to listening to the employees voice some of the issues with management about being short staffed etc. They seemed like decent kids, management should take some leadership and ownership and hear them out or at least offer some transparency as to why the issues they are raising aren’t being addressed. The food is delicious but the location could use some additional housekeeping. Something unfortunately that can’t happen if they are short staffed.
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Theresa Fisher
Wow. This Firehouse subs has some personel issues. Woman behind the counter complained to everyone that came in that she was over worked. She said the owner only offered $15 an hour for the manager position. Then when we were the only ones in the restaurant she called her mom to complain to mommy and ask mommy to apply to QT and a hotel for a job for her so she could quit because she got yelled at earlier in the day at the start of her shift. Wow. All while the tables were dirty (we cleaned our own table). The floor was sticky as someone had spilled pop. There was a puddle of pop under one table. Womens bathroom had no towels so i had to use napkins. The napkin despensor was almost empty. The lemonade was empty, which became a big production of im overworked again. The subs were good but my itailian had to much mayo and dressing on it. They really were not overly busy like some we have been to.
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