Jack in the Box has always been the place for those who live outside the box. Where you can try new things and order what you want when you want it, while always getting it fast, hot and fresh. If you love the classics, burgers make up the core of our menu with the signature Jumbo Jack®, Ultimate Cheeseburger, the Buttery Jack™ and the Sourdough Jack® on our trademark toasted sourdough. If you seek good value, we offer Jack’s Deals with our famous two tacos, chicken nuggets, Jr. Bacon Cheeseburger and more. We don’t dictate cravings. We serve our full menu, including breakfast, all day every day. Want a burger for breakfast or breakfast sandwich for dinner? You got it.
Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain. Based on 963 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery

Address:
50 E Puainako St, Hilo, HI 96720
Phone: (808) 959-3111
Website:
Hours
| Saturday |
Open 24 hours |
| Sunday |
Open 24 hours |
| Monday
(Labor Day)
|
Open 24 hours
Hours might differ
|
| Tuesday |
Open 24 hours |
| Wednesday |
Open 24 hours |
| Thursday |
Open 24 hours |
| Friday |
Open 24 hours |
Menu
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Menu Photos
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Reviews
Robert Swiss
I always Look for the positive. The People that work here have all been super-cool!
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Haynflip777
There was a new munchie meal called Jacks lunch meal … For $11 really good choose your main and two sides and your drink
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Moku
Okay. I know fast food is you get what you get. But, you should still teach and demand pride from your employees. No customer service etiquette. And no value of making even decent food. If your going to hire kids. You should make sure you hire an responsible adult supervisor. You know, to parent. You should be embarrassed what your place is representing and a ashamed of the food you give people. Geez….
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Krystal Badding
We had horrible service and food the last two times we went, but, decided to give it another chance just in case it was just that crew that was working. HORRIBLE. Workers are either rude or zoned out, food is WAY overpriced for what you get. I ordered a Sourdough Jack and the bread wasn’t even toasted. Our fries had been sitting a long time and so had our burgers. Not to mention the Jalapeños poppers weren’t even warm. We went at 6pm by the way, food should be fresh at that time. My husband asked the person taking our order for no mustard and ketchup on his burger and the guy responded with a heavy sigh and said, “pickles don’t come in that.” We just both looked at each other like “wow”. ♀️The quality has gone way down. We used to love Jack in the Box but that is the last time we’ll go. SO dissatisfied, again. Sorry JIB you need to look into what’s going on in your restaurants. This is unacceptable.
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Scott Tracy
A few years ago we got the double burger all the fixings fries ans drink total was $6.20 it was delicious went the other day same burger much smaller no taste pale tomatoe no fries no drink $9.60 not going back what a rip off staff were nice and efficient
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Listen Universe
Never expect much from a fast food place, but this one really fell below the bar. After sitting at the drive through menu for just over 3 minutes. No one had greeted greeted me and when I finally said hello because I thought the speaker might not be working. There was a very rude response of quote. I’ll be with you in a second”. They were out of 2 of the items we wanted to order.
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Kalina B
Waited over an HOUR in the drive through. They are ALWAYS so slow with service, making food, etc. got my milkshake with my meal, just for it to have broken glass in the drink! DO NOT GO HERE!
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Sam Roy
Looks a little run down and dirty. Food is as expected. Service is slow during busy times. It’s not efficient because there are too many menu items. JIB corporate should assess what they want to be and focus.
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Ashley
Did a mobile order and when going to pick it up, had to wait at least another 20 minutes from when it said it was ready to pick up. Food tasted just fine and did follow instructions. None of the workers seems to have a sense of urgency but were nice
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Darwin
Who ever owns this should just close it after 12. Workers are lazy and refuse to work when on shift lol would save money tbh no one is out late in hilo any way and the people that are get turned away by the staff.
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